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February 2024 by Michael Chastain
No ice no weather just Kroger. Maybe they should sell fast passes
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February 2024 by Msgator33
Smh. Train your employees on the United Health benefit card. I paid $200 for my items and realized that she did not swipe it properly. Then she always forgot to scan my Krogers card on a separate order. I go to the app for savings and I get rung up wrong everytime. They scan your items too many times also. This is my last time shopping here. I brushed it off so many times but this is ridiculous. Front end Manager need to speak with employees in a professional manner. You don't scold staff in front of customers especially when they are trying to help. Ball of confusion. Rip off.
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February 2024 by Sam Renfrow
Always out of everything and minimal lanes open. The bathrooms are always dirty and stink. The buggies are damaged and broken. This Kroger has been poorly managed for a long time. It’s sad because this place is a gold mine. I go to Hernando as much as possible.
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January 2024 by Jodie Brownlee
I shop here at least a few times a week and have consistently for the last 3 years since I moved out here. Prior to that, I shopped at this Kroger quite frequently as an out of the way “treat” due to what used to be a quality experience. I had even replaced Walmart completely when I first moved over here because I was willing to pay a little more for my groceries if carts actually rolled how they should and I wasn’t treated like an inconvenience. The only reason I didn’t give 1 star is because I still usually have good experiences with the meat department, the deli, pharmacy, and self checkout. However, when checking out with a cashier…. Chilldddd…. (Which isn’t very often since I usually use self checkout unless I have a full basket, tax exempt, or happen to pass an empty cashier lane. I’m always literally so polite to them because I know others aren’t even when they’re being ugly to me.)In recent months, I’ve experienced scenarios reminiscent of being in Walmart. For example, employees literally in a yelling match with other customers, employees loudly talking ugly about the customers (even when they think they’re being slick, we know… most of us just know you’re still children and chalk it up to you dealing with a lot difficult customers in the retail space. We choose not to react or address it in the moment…. with great restraint.) These have just been the last 3 experiences… I have way more I could add. However, as someone who has worked in customer service from my teens til now…the point is… things like that are getting completely out of hand here. If I’m going to experience Walmart customer service then I’ll just take the majority of my shopping back there until this location can get their situation figured out again.Will update if things change in the future, but for now this is my stance.
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January 2024 by Will S
This is one of the worst grocery stores in the area. The employees are not only unhelpful but also super rude. Things are regularly out of stock and produce is rotting on the shelf. The self check-out has more than half closed on a regular basis and the management staff is incompetent and unprofessional.
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December 2023 by Joseph Maness
This kroger location needs help in particular with the night crew. Some of us don't have the luxury of shopping morning or midday. I work odd hours and most of the time I only have time to shop late night. This location never keeps anything in stock or in order. The parking lot is riddled with the grocery carts I guess because the employees responsible for that job just don't do it. It's alot of young adults that work there late night and instead of helping customers they stand in a group by self checkout on their phones and talking and even sometimes cussing loudly. The management needs to take full responsibility for this but the management seems to be slacking as well.
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November 2023 by Rachel Brown
I’ve never had worse service than I have tonight with order pick up. I arrived during my pick up time and there was no where to park. No problem I find an instant cart pick up spot and call Kroger. I greeted with your order isn’t ready yet but somehow have a “don’t forget to pick up your order email”. No problem, I’ll wait: I get told that they tried calling to let me know that my order for 5 pm pick up wouldn’t be ready until the next day. Excuse me? No other communication (and frankly, I had no missed calls) and then whenever I asked if I should cancel the items I was needing tonight and come shop for them since the order wasn’t even pulled yet, I was told yes. Cool, got it. Nope. Once off the phone my whole order was cancelled not by my own doing. There was no guaranteed pick up available for the next day at this point. To say I was annoyed at minimum is an understatement. Kroger drive up needs to be revamped whether it be they’re allowed to stop utilizing the feature on the app once full, whether it be they have proper communication channels, or whether it be they have more employees helping with drive up orders. I don’t know but I was not and am not impressed with this feature time and time again at this location specifically.
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November 2023 by Courtney Reak
The lack of work ethic and the rudeness from the staff is at a level I’ve never seen the twenty plus years I’ve lived here. It’s honestly so sad because it sets a tone for the whole place that makes customers uncomfortable and extremely frustrated . I understand it is hard to keep good people and it’s hard to find good workers now days, but working a register or being on duty for self checkout is hardly a “difficult “ job. I would love to see this place turn around but sadly I don’t think it will. it’s just so disappointing to see how mismanaged this place is and it’s even more frustrating because this is where we spend ungodly amounts of money to feed our families. Yet we just are expected to “deal with it”. Do better Kroger.
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November 2023 by Todd Booth-Smith
I went to Kroger today, Friday, October 20, 23 for 1 item, a pack of cigarettes. As I walked up to the locked case to see if they had my brand, I saw Melesha abruptly leaving from behind the counter to go into the cart area to vacuum the floor at 3:15 PM. I politely asked could she help me with my one item that was locked behind the case. Melesha stated that any cashier could help me. I stated there is only 1 cashier with a line. She said the cashier could help me. There was a lady at the self checkout lane and I asked if she could help me. She stated that Melesha was the only one with the key but would ask her for help. This kind girl went and asked for the key and she was handed a key ring with a copious amount of keys. She was nervous but patient and had to return to Melesha to ask which key out of approximately 30 options. She returned with the key and helped me retrieve what I needed. I wished that I knew her name and management needs to give her Melesha’s job, the upfront manager’s position. While standing at the service desk waiting on Melesha, a taller black lady came by and stated, why is Melesha vacuuming the floor, she should be at the service desk. Melesha finally came back, I gave her my item, she was mad, you could tell that she was mad and snapped at me, ID? I gave her my ID, which failed the first scan, she snapped at me as if to say the scan failure was my fault. She then whipped, scan your card over here and a point. I have NEVER in my 57 years had such horrible, deplorable, rude and disrespectful customer service. Melesha’s behavior reached a level of contempt that I have never seen before in my life! Now I’m a white male that happens to be gay. I wear an earring in my right ear. Was her treatment of me because I was gay or white. I’m also an attorney, Melesha nor Kroger knew this by my appearance. As a business major, I wonder how much money Kroger’s in Southaven, MS profits a year in sales? Then I wonder how much Kroger pays Melesha a year and if Kroger can afford to allow her to cause enough financial distress to their business in order to keep Melesha as upfront store manager. I wonder how long it will take for Kroger to discover the major hits to their bottom line because of Melesha? One thing for certain, I’ll never go there again and I’ll bet anyone a thousand dollars to a donut, I’m not the first person she has been rude to and I’ll guarantee, I want be the last. When you have an employee like Melesha, and you find out the horrendous ways she has treated her customers, Kroger’s customers, people that want to do business with Kroger for years, their parents shops there, everyone in their family shops there, word of mouth spreads fast, really fast with social media. Melesha doesn’t deserve a reprimand, she should be terminated, escorted from the building by security and told to never come back!
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November 2023 by Patrick Johnson
Manager with lil blond hair is sorry and no help at all and when I asked for help she gave me a attitude for no reason. Another thing is the cart “returners” are lousy and don’t even be doing nothing but sitting around and on they phone
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August 2023 by Minette “Mimzy” Dyess
So frustrated. I only had a couple of things I needed to pick up and this is the grocery store that was on my way home. Well, considering, they only had a few self checkouts open with a line down the aisle for them and the other checkout with about 15 people in line I did NOT purchase anything!! The service here is ridiculous!! This store needs new management. Needless to say, I will continue to only buy groceries at Kroger Hernando.
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August 2023 by Ryan Hall
Worst place to work and shop. Corporate only cares about bottom line and cares nothing about employees. They do not care about morale. They care more about the little things and less about the big impact full things. They do not recognize talent and customer experience. All they care about is their wallet.
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June 2023 by Mark Nesmith
Shelves not stocked. Went thru normal checkout and had to bag groceries. Asked young lady if they had any one to bag and she said yes but they was probably all outside. I am disabled and needed help and none was there.
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June 2023 by john hurt
If I could give zero stars, I would. They would not return any unopened beer cases from my wedding but other businesses such as Sam's club and buster's wine will. Get your alcohol anywhere else but Kroger. Also, the managers at this Kroger are incredibly rude.
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May 2023 by Harmony Paige
Always clean, but they rearrange the isles too much. The lines are always long, and there aren't enough cashiers. One side of the self checkout is always closed. Prices are reasonable.