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November 2023 by Traci Duncan
If you are looking for a good car buying experience....see Honda Herb at Patty Peck Honda in Ridgeland! We drove away very happy in a great car! Herb made our search easy and he READILY knew ALL the info and details on every vehicle we asked about. Test driving was a breeze and he walked us through the purchase paperwork easily and we drove our new car home with smiles on our faces! Honda Herb...Patty Peck Honda Ridgeland...dont forget that name!
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November 2023 by Laurin Mathews
Our experience with Patty Peck Honda was fantastic. Jael Walker was our sales consultant and she was wonderful. She was very sweet and she really went above and beyond for us. She even filmed several videos for us, including one in a different trim level than we were initially interested in to let us hear the difference the acoustic glass makes in a vehicle. She was wonderful. Even their delivery drivers were great and treated our vehicle with caution. When they were driving it to us, a rock flew up and busted the windshield. They called to let us know what happened and they asked if it was ok to return it to dealer to get it fixed. It was here the next day. Now, we understand why everyone in our area says if you are buying Honda, go to Patty Peck.
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November 2023 by James Shore
Our experience with Patty Peck Honda was outstanding. This was mainly due to Kari Williams, our awesome salesperson. She guided us through what could have been a nerve-wracking experience. Our 2011 Odyssey was totaled and we needed a new van to haul our granddaughters around. I looked on-line for a used van and found one at Patty Peck. I made an on-line inquiry and seems like Kari Williams phoned me about the van before I hit the "send" button. She sent me a video of the van and answered all of my questions. We were waiting for the insurance settlement, and told Kari that we would be in touch. After further reflection, we decided to get a new van instead of a used one. I checked locally and they had none in stock and had none coming in the foreseeable future. I found one at a dealer out of town and put in an inquiry as to its availability -- never heard from them. At the same time, I emailed Kari and told her the situation. She immediately called me back and asked exactly what we were looking for. Within a few days, we had our new van and couldn't be more pleased and impressed with the Patty Peck personnel -- especially Kari Williams. She is special. We are very appreciative of her kind and professional attention to us!
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November 2023 by Brandi Chalk
Very friendly staff at Patty Peck Honda! Our salesman Smoking Joe went above and beyond to meet our needs. Joe kept me updated daily until my SUV arrived and I really appreciated that. Robert Mack was super nice and professional in handling our finances. Highly recommend!!
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November 2023 by cory
Best dealership I had the pressure of dealing with. I looked all over for a 2023 Civic Type R and Jason Leonberger was able to get me the best deal around for one. Would gladly buy another car in the future from Patty Peck Honda. Make sure to give Jason Leonberger a call.
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November 2023 by Jeremy Jones
My experience was great at Patty Peck Honda. My salesman Don Lee did an awesome job and was very helpful in getting my wife everything she wanted in her car. He really made the car buying process very easy and delightful. This was my second time working with Mr. Don Lee and I will be back to see him again in the future.
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October 2023 by Robinique Taylor
Mr. Herbert Burns was perfect. He had great customer services, attentive to my needs & I really do appreciate him working with me! He went above & beyond! I left satisfied!Mr. Victor Jordan was great! He was honest, diligent & answered all my questions. His service was impeccable! I left happy, knowledgeable & confident that I chose the right dealership to come to.Thank y’all again for going over & beyond for me!
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October 2023 by C K.
I purchased a Chevrolet from Patty Peck 2017 and had a wreck last year in the vehicle but the car was totaled. A car hit me head on meaning front end was damaged and parts had to be replaced. This year I had problems with my car running hot and took it to a shop - that said I needed a motor. being that I had Lifetime Power Train Warranty I had the car taken into Patty Peck. Also" Rude" Chris Hawkins said I needed to bring it there for a diagnostic test. When the car got there; Chris called me yelling " Ms. King you can't bring your car here - to my shop and someone else has been working on it". Very appalled, as I stated to you the shop was going to repair but you noted to the warranty place and on your system that it needed to be there. My mechanic unplugged the battery because he was testing and didn't. Chris yelled "Why the bumper off and why it looks like it has had an head job done". I replied as I stated, it was in a wreck last year and parts was replaced. He stated " nawl if any parts has be replaced than it voids your warranty regardless. I stated to him and I am making a statement; Patty Peck uses Lifetime Power Train Warranty but fails to mention "IF" also they have rude reps in place like Chris Hawkins to make sure they don't stand by there warranty/agreement.
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September 2023 by Me Me
Service contracts they give or sell are absolutely no good if customers can’t get decent service. I wish we’d bought our vehicle somewhere else. We should have backed out of purchase after Ms. Lewis changed the agreement terms from what she had told us on the phone.The only person who ever answers the phone in the service department is the young lady in express service. She’s the only worker in that whole department who’s polite and helpful. The other advisors never answer the phone. They aren’t polite and don’t care to truly help customers.We’ve been given the wrong price on parts and service twice, so customers definitely need to question everything. Then they add ‘shop supplies’ fees on all service tickets, even when there are no shop supplies used.We had the tire warranty that came with our new vehicle purchase, but the service advisor refused to accept it or assist with helping us get reimbursed, so we were out money to replace a tire when we shouldn’t have been. That warranty is obviously no good if you can’t use it. They also don’t use the hydrogen air when servicing tires to match what’s already in the new tires.Loaner vehicles are never available while getting service work.Bottom line, Patty Peck Honda wants your money when purchasing a vehicle but you’re left to suffer when you need service work!
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September 2023 by Marilyn S.
Service contracts they give or sell are absolutely no good if customers can't get decent service. I wish we'd bought our vehicle somewhere else. We should have backed out of purchase after Ms. Lewis changed the agreement terms from what she had told us on the phone.The only person who ever answers the phone in the service department is the young lady in express service. She's the only worker in that whole department who's polite and helpful. The other advisors never answer the phone. They aren't polite and don't care to truly help customers.We've been given the wrong price on parts and service twice, so customers definitely need to question everything. Then they add 'shop supplies' fees on all service tickets, even when there are no shop supplies used.We had the tire warranty that came with our new vehicle purchase, but the service advisor refused to accept it or assist with helping us get reimbursed, so we were out money to replace a tire when we shouldn't have been. That warranty is obviously no good if you can't use it. They also don't use the hydrogen air when servicing tires to match what's already in the new tires.Loaner vehicles are never available while getting service work.Bottom line, Patty Peck Honda wants your money when purchasing a vehicle but you're left to suffer when you need service work!
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September 2023 by John Annaratone
My wife and I would like to thank the courteous staff at Patty Peck Honda, Doug Smith and the nice young man in the finance department, Grant, for making the purchase of our latest new Honda CRV a very smooth and easy transaction. They were exceptionally nice and more than accommodating. If you need a new car, Patty Peck is the place to go and Doug Smith is the man to see. Thanks so much guys. We really appreciate you.
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September 2023 by James Johnson
From the time I entered into the building, everything felt comfortable. The first person to greet me was Kari Williams, and her customer service and professionalism was outstanding. I advised her that I was on a limited time schedule of 45 minutes and she made sure that I was taken care of in that time frame. She even help with the setup of some of my new Pilot's features and made sure I understood everything. Needless to say she made this car buying experience good and I can't wait to by another car from her. I am totally satisfied with everything Patty Peck has to offer.
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August 2023 by John Nowell
I’ve bought several cars in my 73 years. Thanks to Emily Howard this purchase was, by far, the easiest, least stressful and most enjoyable one. She is friendly, respectful and knowledgeable about the cars. If you’re looking to buy an auto I would recommend talking with Emily.I had been considering another brand but after test driving the Honda Pilot Touring quickly changed my mind and made the purchase. We made a trip to South Louisiana the weekend and enjoyed the smooth quiet ride. Great Patty Peck warranty great SUV.
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August 2023 by Todd S.
I took our CRV in to have some work done including seeing what was wrong with the AC and if it could be fixed. The other work, including an oil change, was handled quickly but the AC was taxing them. As it was getting close to closing time by then, I was asked if I could leave it overnight since they had the AC all apart "trying to find the leak" and that would speed things up when they got back to it the next day. Since this is our only car they provided us with a loaner. Three days later they fixed the problem and we got our car back. Apparently the problem was a radiator fan wasn't working which caused the AC not to work. In addition to paying for the other work, including the oil change, I paid for the AC work which included the diagnostic with the dye, etc. I was told to bring it back anytime in the next 12 months if I had a problem and it would be fixed since the parts etc., were covered for 12 months. This is the understanding I left the dealership with. I was very excited and very happy to have the AC again since this summer has been very hot! I even talked to our daughter who lives in Orlando about what a great experience we had and that maybe she should take hers to a dealer down there since her AC keeps breaking as well. All was great for about a month. Then the AC stopped cooling again. I left a voice mail with the technician who had helped us earlier to make an appointment. I didn't hear back from him so I went one morning to see if they could work us in. I was told they didn't have a spot that day but, after consulting with the supervisor, to bring it in Saturday morning at 8am and they would see what was up. I also learned that the man who had helped me earlier was no longer "with them". That should have been my first clue that something was up. So, anyway, I got called about noon saying they had diagnosed the problem and it was $1,000 more or less to fix it. The dryer was bad and a hose was leaking. I asked why this wasn't discovered when I had it in a month ago. They said that they hadn't run the diagnostic with the dye earlier so they didn't know where the leak was but that they did now. The supervisor called me back the next week after I called and left a message. He said that the paperwork didn't show that they had taken my AC apart but that only it was low on coolant and that the fan was replaced. My question was, and is, why did it take three days to do that and still not run the "diagnostic" the first time I had it in? Needless to say, we still don't have AC in the car. And I am reminded why we stopped going to Patty Peck before. I hope I remember this time. I also hope that I remember when I am ready to buy another car that its not a Honda! It pains me to say that but this is the third Honda we have had that had bad AC. One Odyssey and two CRVs.
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July 2023 by Teia Shareece
Jason L. was a GREAT help in the car buying process! He was informative & provided excellent communication. Made the process seamless & as efficient as possible. Anthony B. also assisted & was an AMAZING help as well. Both guys were a tremendous help with my first big purchase & efficiently helped by answering all my inquiries & questions. 10/10 for them both!
