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January 2024 by B Staten
This morning, I went to Party City to purchase items for a birthday party. Unfortunately, I forgot something so I had to return to the store.While in the store, an associate (Allison) approached us and asked if we needed assistance. I told her that we were just browsing and noticed that she was holding an electronic device upward so that the camera was facing us. I continued to watch her as she walked to the other side of me and put the device down and returned to the main screen showing the time. As much as it bothered me, I tried to let it go.After leaving the store and thinking about the situation further, I decided to reach out to the manager. I called the store and was transferred to Scott who is the owner. I explained to Scott what happened and told him that it made me feel uncomfortable. His response was that they were only there to sell product and that they would not "benefit" from doing anything of that nature. Then he added that the associate was his wife, so I guess that was supposed to make it okay. He continued to state that it was not a cell phone, but that it was an iPod which looks like an iPhone 13 that they use to scan items. However, I am certain that iPods, like iPhones, are capable of recording.I told Scott that in the future, it would be a good practice to lower the camera when approaching customers because it feels uncomfortable. This is the moment that I felt as if he was attempting to gaslight me.... He stated, "If cameras make you feel uncomfortable, you'd be uncomfortable anywhere you go." No apology. No remorse.I truly hope there is some type of sensitivity training provided. However, being that he is the owner, I doubt he would see the need. Maybe one day, he will go to a store and someone will approach him while seemingly recording him on some type of electronic device so he can understand how it feels.
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December 2023 by Rick’edra
I bought a tutu from the store a few days before Halloween. When I tried to put it on, it was broken and I couldn't even wear it. I'm a teacher so I don't have that much free time to return but I know I needed to return it before November 26 I came to return it on November the 25 and they said I couldn't return it because I waited until Halloween was over. I didn't know I had to return it during that season when A. It's not a seasonal item and B. It's not more than 30 days.That tutu was 22 dollars and basically, I wasted it I'm definitely not shopping anymore and I usually come to this location for classroom decoration.
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December 2023 by Rose Hall
Everyone there had great customer
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November 2023 by Destiny Jones
Sade or Sharde , I’m assuming is the manager because when items were ringing up wrong the cashier called for her. Sharde went and changed the price of the item instead of honoring what was labeled for the item when I got it. Horrible customer service
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November 2023 by William Nelson
Great store great people. Seem to always have the party or odd things we need.
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November 2023 by Haley Buford
Friendly staff. They helped me quickly.
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September 2023 by Nicki Kilby
Great place, nice employees
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August 2023 by Ernest Hill
The ultimate party planning destination. Great staff and a great selection.
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March 2023 by Kedo
Why is this place still open the management is terrible I wouldn't let a fish go in there
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March 2023 by max smax
Found lots of good stuff for the last minute party.
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December 2022 by Deundria Smith
So basically I placed a balloon order and no one never called to remind me or give me any kind of head ups thats it's ready . So I forgot to pick up . Now I want to replace it for a future date . I still have my receipt and cell phone history that I never received a call. But they won't work with me on a refund or replacement so basically they're keeping my money and I can't replace it . Smh so unprofessional.
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November 2022 by Madronica White
It's clean, organized, and easy to shop. The customer service is as well as expected, no complaints.
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November 2022 by Zaria Anderson
The workers are very nice and the have good customer service
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October 2022 by Jessica King (Dar)
I love the halloween stuff they didnt have what i was looking for but were super nice and helped me find and get what i needed
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October 2022 by William Beard
Got my wife a poodle skirt costume for a sockhop where we volunteer.