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July 2023 by Andrea M.
If there was a way to leave a minus review, as in worse than zero I would!!! Pitiful excuse of customer service, may as well have ZERO employees and just allow self select, self check, self pay, self load!!! We spent thousands of dollars and not one of the at least 5 employees standing around talking and laughing and joking even offered to help us!!! Not even push the two blue carts loaded with heavy stuff out to the car!!! Unbelievable!!! Sad!!! Sad!!! Sad!!!! If you don't want to work then go home and sit!!!
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November 2022 by Whitney L.
We bought a dryer and they delivered it and refused to set it up. Delivery service(which is a third party) didn't bring the power cord we ordered and paid for and also didn't take our old dryer which we paid to have taken away. Will not purchase anything from this Lowe's again. Horrible customer service when we called to get issue resolved.
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October 2021 by Love D.
I would give a 0 if I could. Been in this store twice within the last week. First to buy a dishwasher that unfortunately the Flowood store did not have. This process took 2 hours to complete. The reason: no one to work! Only one associate apparently knows how to sell a dishwasher. Had to go to the self checkout to purchase a couple other things. None of the self check machines were operating. One checker with a long long line. But another associate was standing at a register drinking a soda and told everyone she was not on the clock. (Then go to the back!). Another associate walked by and said to go to customer service. Another man and I got to CS and was immediately told to go to the checkout with waving arms everywhere not to enter. "Oh no, we were sent here" we both replied. We were begrudgingly helped while the associate kept saying they had a new computer system and it was not working. After several repeats of this I told her "customers do not care about the computer. We came in to buy something and leave". I asked several times to see the manager. As I am waiting at the desk she also asked what i was waiting for. I said " I am waiting for you to call the manager." She then told me I could go to tool world to talk to him. "No. The manager comes to the customer not the other way around". Well. He never showed up. During this visit my mother was starting the process to buy window blinds. The guy has already measured for the blinds, the installation person has called and given us a price. "All you have to do is go to the store and sign a paper and make the payment". So today we went back to do that. Disaster #2. My 87 year old Mom waited in the blinds section for 20 minutes as I am at CS to get someone to help us. No one around. They are all standing around the front talking. Hunter called for assistance several times with no one answering. Oh yeah. She also needed a new garbage disposal. But we won't buy it there. We left without any assistance, not one associate asked if we needed anything. I realize that we are in a different world now. But Lowe's can afford to pay associates enough to keep good employees. They are making a ton of money right now. But I think many stores are using "lack of employees" as an excuse. They know people have to have things. And the store just sits there poised like a tiger knowing customers have little choice. Just send customers through the self check and we don't have to pay anyone. This particular Lowe's does not worry about me coming back. I will use my words here instead.
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March 2021 by Devin J.
just left the store and felt comp to write a review on the spectacular customer service from Dorothy, Lonnie, Bruce and JT! They went above and beyond the call of duty to make sure my visit and purchase seamless! I commend the Lowe's team and will surely return because of them!
