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July 2024 by Nadia Alexander
Went to get nail out my tire. Despite being busy on a Saturday, they got me in and out in no time. Thanks for the quick service!
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July 2024 by Chad Seabrook
I have used this location several times over the years. Gateway has done a great job with tires, oil changes, & brake pads. Be ready to wait or leave your car but the customer service is top notch for the mechanic industry.
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June 2024 by Larry Johnson
The customer service at this location is horrible. For a simple oil change, had to wait two hours. Despite there being two open bays in front and one in back. But mechanic continues to come up front horse-playing. Mgmt suck !!! No customer priority
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May 2024 by William Nelson
Very knowledgeable an really try to satisfy every customer. They do a whole lot more than just tires, so you know
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May 2024 by burnett lawson
Excellent oil change business fair price and good fast work
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April 2024 by John Fisher
Went there to get a nail out of my wife's tire. The tech removed the tire from the car and immediately said the nail was too close to the wall and couldn't be fixed. They "surprisingly" wanted me to purchase a new tire. Told them no and drove to another tire repair shop and got the hole patched for 20 bucks. It's amazing that Gateway would rather lose a customer than fix a flat. Of course, they are going to respond and say something about insurance reasons. Basically, it's a scam to get you to buy a tire. Sad to think that these shops work this way.
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March 2024 by Pam Pybas
I usually don't leave reviews but this was a really bad experience. Took my car to have a rim repaired. Was told it was ready. Called and found out they repaired the wrong rim. So they kept it to repair the other one. Then, when I picked it up, my jack compartment was opened but no jack. They say they didn't use my jack. I've had several bad experiences with this company and kept thinking it would get better. It's time to take my business elsewhere.
Here is my response to your response.
1. I left my car on Saturday evening with a note to repair the front driver side rim.
2. By Monday afternoon I had not heard back from Gateway, so I CALLED and was told the rim needed to be repaired and was given a price.
3. On Tuesday at 2:18 I received a text telling me the car was ready. I made arrangements to have someone bring me to pick up the car and thought I better call first. I CALLED and was then told the passenger side rim had been repaired and oh by the way, the other rim is damaged. Had I not called, I would have shown up to be given this information.
4. Again, on Thursday at 2:23 I received a text saying the car was ready. I called to confirm and was then told the car was ready. At that time I asked if the tire in the hatch could be removed and disposed of, and was told that would be no problem.
5. I showed up Friday morning to pick up the car in a storm. I paid for the repairs, walked out to my car only to find the tire still in the car. I walked the tire back inside, in the storm, and decided I was done with Gateway forever.
6. When I tried to start my car, the key FOB battery was dead. Of course, no one mentioned that when I picked it up.
7. I am not available to talk during my work day, and did not listen to your voicemail until after you closed.
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February 2024 by Latika Rodgers
Thank fellas for taking care of me
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January 2024 by Dennis froshour
I bought new tires and requested a particular tire, they put the brand I wanted on but not the tire I wanted. I told them to put the wiegths on the inside of the wheel, they put weights on the outside of two. I had tire pressure sensors on my tires,they replaced them with cheap tire stems. I found this out when a tire was going flat and no warning on the dash, good thing I wasn’t on the road. I requested an oil change, I use synthetic oil, they put regular oil in. Beware , they told me I needed a complete front end rebuild,2,400.00, took it to another shop I trust, they said the front end was fine.
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January 2024 by Aolani Avalos
This place is the most cost effective with great service and quality.
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January 2024 by Bradley Henderson
Nice staff. Customer service were helpful. Check for oily hand prints around the door handle after oil change.
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November 2023 by Greg G.
Extremely slow even for a tire plug! If you don't mind waiting all day this is the place for you. I would suggest another place. Do not use them
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November 2023 by pat de-wet
Chris you are SIMPLY THEE BEST ??
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November 2023 by Paul Thimmes
Yikes…. Used to be a great place to do business. Today, not so much.
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November 2023 by MR. RLSJ
Great wheel alignment. Reasonable price.
