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April 2024 by Bee Ree
Older lady with glasses working there was so rude. The young lady infront of me in line asked for a lemonade and she told her “UNT UH ITS GONNA BE THIRTY MINUTES” even though we can literally see the lemonade pitcher FULL of lemonade. I asked for a regular pretzel and she told me “UNT UH ITS GONNA BE THIRTY MINUTES” even though I can see the plain pretzels sitting in the case. She’s not only losing y’all money from poor customer service, but is losing you money because she refuses to sell product that’s right there in our faces.
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April 2024 by Jaliyah Williams
the older lady with the glasses is rude. she told us “ sorry , no more food”. they not supposed to close until 8. i don’t understand why she closes early.
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April 2024 by Lauren Thurmon
They never have pretzels and will NOT make you any fresh ! I’ve been several times and have left with nothing because they either won’t stop to make it or done making pretzels at 5pm. I just left and the lady said they were running low on dough and she couldn’t make the kind of the pretzel I wanted. I specifically said can you make it and she said no. Basically I could’ve just choosen from what they had. I can’t see myself going back and NOTHING EVER CHANGES. I wish the owners made customer service a priority at their establishment and had employees that did so as well. I would not RECOMMEND THIS PLACE.
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April 2024 by LaKiya Thompson
The woman was very rude from the time we waited until we left. She hollered at pretty much everybody and she was older with glasses. She was telling everybody that she didn’t have cinnamon and that the wait would be 15-20 mins. We waited for the hot dog ones but pretty much everybody else left out the line .
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January 2024 by Lenora Sanders
In Northpark mall 01/01/2024 wanting ? pretzel. Your employee never spoke but yelled it would be 8 min with No gloves on making somebody nasty pretzel with her hands. Wow !! Little did I know she did me a
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October 2023 by oflyquan
Great service Must have new management because all food is always ready and fresh and workspace is always clean.
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March 2023 by S H
Worst service ever overcooked food and poor customer service
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December 2022 by Jessica Joy
Stood in line for 10 minutes just for the ladies at the back to say they not taking anymore orders while laughing and playing
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January 2022 by K Evans
I am soooo disappointed. I bought some pretzel bites and they were burnt and hard. I went back in to see if I could get a refund or at least a fresh batch. The girl that was at the counter was busy on her phone. We were patient. She said no refunds or fresh things for me because I was gone 20 minutes. It took that long for me to walk from one end of the mall just to get my pretzel. I spent a lot of money for a pretzel I couldn't bite.
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July 2021 by Cerissa Cooley
The Pretzel dogs were good BUT it took an hour for me to get them. The whole staff was on break which was 15 minutes. They came back from the break and was starting everything back up which was an additional 45 minute wait for the pretzel dogs and the bites. I watched so many people go up to order and then leave because the service was just not there. I feel like if you’re working in a mall that has people coming in all the time, everybody should NOT be on break. There should always be somebody working. If you are low on staff you have to push the “we’re hiring”.
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June 2021 by Karletta Evans
I am soooo disappointed. I bought some pretzel bites and they were burnt and hard. I went back in to see if I could get a refund or at least a fresh batch. The girl that was at the counter was busy on her phone. We were patient. She said no refunds or fresh things for me because I was gone 20 minutes. It took that long for me to walk from one end of the mall just to get my pretzel. I spent a lot of money for a pretzel I couldn't bite.
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March 2021 by Jr Parks
Every time I hit the mall I get some pretzels
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November 2019 by Chelsea Parker
Since the receipt doesn't provide the store information I need to do the survey for our experience i'll just leave it here. Absolutely the rudest service I have ever experienced. Don't bother spending your money here because its obviously a bother to the cashier lady to have to get up out of her chair and serve you. Where I work you provide friendly customer service and you are sure to get return customers but I will never be back to this place and if it keeps going as such it won't be open long either. Nobody wants to spend their money where the cashier can't even greet customers and acts like you are bothering her when she has to get off her phone and out of her chair. WOW never in my life.
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August 2019 by Chris bell
Great service and good food
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April 2019 by Arica Palmer
Pretzel was so hard we couldn't eat it.