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July 2024 by Amanda Miller
First I must say, Lakesha at the Richland store is AWESOME and was very helpful. She deserves a raise! Customer Service on the other hand is awful! I went into the store on Friday and left my old service to join Cricket with 2 lines. When I got home that evening my phones would not work, I went back to the store Saturday and Sunday because the service still would never work correctly. So Sunday I went back to my old service because at least they work. I was trying to save money because it’s rough these days on folks. Anyway, Customer Service is closed on Sunday so I couldn’t call them to ask for a refund that day so I called today (Monday) and they refuse to give me a refund. I paid for 30 days of service but I only used 2 days of service and my phone didn’t even work for those 2 days. I talked to a supervisor who still refused to refund me my money and he eventually told me to contact my bank for a refund. Customer service also never apologized for the bad experience I had with their service or about their service. I know some people love Cricket and to each their own but if you are thinking about swapping over to them you may want to rethink it. Thank you, rant is over!
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March 2024 by Phillip Google guide
Amazing price but thats sadly about all. Upgrade prices aren't really worth it. Only new customers get the good deals. For example existing customer razor flip upgrade cost 299.99$ and new customer it's 149.99$. Zero sense, no lobe for existing customers. My friend group has slowly drifted away from cricket due to this and have to say think it won't be long before I do as well. Criket just needs to show more love to the ones who have been here since the start.....
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February 2024 by Haley Jenkins
First off I love Cricket. I've had an account with themfor years. But, when I walked into this store, "Andrew" greeted me and was the rudest cricket representative I've ever met. This man tried upselling me on anything I mentioned and wouldn't even answer any of my questions. Seriously thinking of changing services after this encounter.
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February 2024 by Susan Perkins
I had the pleasure of dealing with a sweet girl she waited on me and.helped me in the besthway she could ,I will be back on the 3rd
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September 2022 by Alexis Hicks
Loriel was very helpful! Was able to get a plan for my son and myself! We had metro before but cricket is great. Thank you!
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September 2022 by brittney brown
I love the cricket store in Richland!!!!! The ladies in there are so nice and friendly!!! Y'all go check out my girls they will get you right!!!
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September 2022 by Juwan Porter
Great place good service always friendly ?
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November 2021 by Elizabeth Garner
I am so grateful for the cricket store there in Richland the ladies in their always help me with anything that I need I'm not to text savvy on some of this stuff but they always are very friendly to help me so thank God for them
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July 2020 by Marie Henderson
Store was closed but sign said open until 7 P.M.. Employees were inside store but no one came to the door. Very rude.
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February 2020 by kate Roberson
Awesome customer service and great plans and phones !!
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August 2019 by John Ainsworth
I like my cricket. The suggestive info, pre installed could back off, just a smidge, but overall, it is some good suggestions.
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August 2019 by Red Letter plz
Very knowledgeable agents
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August 2019 by Zoey Vaughn
So I’ve always had AT&T since I’ve had a phone, I switched to cricket cause I needed something cheaper AND have to the SAME signal. I went to cricket it’s legitimately 50 a month and my actual phone lease, which is 90$ total plan features and lease a month for a brand new IPhone. Highly recommended if anyone needs a plan or better phones come here!
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May 2019 by Crypto Hobo
I like my cricket. The suggestive info, pre installed could back off, just a smidge, but overall, it is some good suggestions.
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May 2019 by Brian Fleak
Seth was very knowledgeable and helpful at this location.
