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March 2024 by Mark Romano
Jamie is AMAZING!!!! He did a great job resolving my issue!! Great skills with a great attitude 10 out of 10. Totally AMAZING!!!!
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March 2024 by Ronnie Aaron
This place is a joke like all att stores sell you something then takes a week to come in then you decide you don't want it return it unopened still have to pay restocking fee
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March 2024 by Kenzi Person
Ciara was extremely helpful in getting me set up with a new phone plan, phone, & accessories. She answered all my questions, concerns, & explained my next billing statements. I look forward to hopefully working with her in the future when I need to go in-store.
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March 2024 by Debbie Grubbs
We walked into the store only one girl said hi because she knows us. The other employees never looked up or spoke. We were there for over an hour and during that time about 8 people walked in and they were never spoken to either and one employee was even playing on her phone. We walked out. They acted as if they could care less if they helped us or not. I’ve been with att for a long long time and I am very disappointed with the service I got. Never again will I walk into the Pontotoc store
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February 2024 by James Cook
I was trying to make a payment over the phone with an agent ,she kept laughing and did not help at all. Very unprofessional.
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February 2024 by Justin White
Jaime helped fix my account and set up my new phone. He went out of his way to make sure I was happy with everything and answered all of my questions.
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January 2024 by TJ Sipes
Ordered a phone December 8 and two weeks later still no call. When I called them, they shared that the phone that I ordered was now on back order. They had no idea when it would be in. Wish I’d know, could have taken a pic and wrapped for my wife.
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January 2024 by Brenda Washington-Whitehead
Jamie was extremely helpful, professional, and courteous. I dreaded coming because phone issues are often quite time consuming. However, this was not the case. He took care of my issues effortlessly and I was on my way. Much appreciated.
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December 2023 by David White
Always polite. They have always been a big help when needed! Highly recommend Jaime and Morgan.
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December 2023 by Ashaley Johnson
Shout out to Jamie for helping my husband and I the best way he could. Very informative information & overall great experience. You don't find great customer service anymore. Great store to get help at. Fast service.
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December 2023 by Kevin McWilliams
It was really nice. The representatives was really professional, and they help me get on the right track. It was truly awesome.
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October 2023 by Howard Keith
Representative was very prompt to assist, knowable of the all products I inquired about. Therefore, I was impressed and satisfied with the entire experience.
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October 2023 by Nathanial Tutor
If more staff were here it would be great. And I don't mean just here, I mean every ATT store on the nation.
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June 2023 by Caleb Keith
About two days ago we visited AT&T’s Pontotoc location and were greeted by an amazing staff especially Shamonte who helped us through it all. Although it was a long process and had a few bumps they tried continuously to get us what we needed. We left very happy with two more lines , two new phones in hand and two Apple Watches on the way !!! , Shamonte even helped us change our service plan to a much better and more affordable option. The entire staff was very understanding and happy to help us out , especially Shamonte !!!
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March 2023 by Cindy Armstrong
I went to the Pontotoc location to pay my phone bill and 2 girls were there and I was told that the kiosk was broken. My daughter asked could they just take her money and they refused. Last month the kiosk wasn't broken and a nice gentleman kindly took my money and did it the old fashioned way. I said girl's because that was unprofessional and a lady wouldn't have turned me away. My daughter preceded to call the Oxford branch and their kiosk was down also and he told her to come on in and he would still take care of her. If you are racist or just don't want to do your job, don't work for the public. You two girls know who you are! Shame on y'all! 3/25/23
