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August 2024 by Dean Jaynes
I needed a battery. They were very helpful.
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August 2024 by Danielle Ladner
Negative stars need to be a thing.
Not once but TWICE have I called the day before, followed exact orders and had my car forgotten about.
I called the day I was planning to do a night drop. I was told to fill out the form, put it in the overnight basket with my cars.
We hadn't heard anything by 4pm the following day. We call, the guy who checked the basket "overlooked" my keys.
My question was, did no one question a car sitting in the drive all day? Apparently not, and it was a 5 person team who overlooked my car all day. I suggest avoiding this place at all cost. The service department is a JOKE
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June 2024 by M for Molly-Kate
We love our new 2024 Ford Edge and Mr. Speedy made everything easy! Highly recommended Mr. Speedy ⭐️⭐️⭐️⭐️⭐️
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June 2024 by Donna Ducote
Terrible a ford. Several recalls and last time i told them it had a recall on top of the other thing and recall still not fixed.
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June 2024 by Whitney R Spiers
I do not recommend anyone to Ford in Picayune, MS! I give not even 1 star to this unprofessional business but I had to for it to let me post.
In April of 2024, I put my car in this dealerships service department for a new alternator. The day after I picked it up, my belt shredded and came off.
Now here is the part that upset me most: the service department here at Ford said they would fix my car free of charge since they were at fault for not doing their jobs correctly- causing my belt to come off (To replace the alternator, the belt must come off and then be replaced) A man in the service department give me keys to a used loaner car to drive while mine was being repaired.
That same day; which was a Friday, I had gotten into a major accident in their loaner vehicle. There was some feature with this car that if the tires get on the line of the road, the wheel will snatch by itself. I had no idea until it was too late. Whoever handed me those keys should have sat me down, give me a heads up about this dangerous feature, and should have checked if I even had a license and insurance.
The unprofessionalism here is ridiculously insane! This feature caused me to fishtail out of control, finally causing me to flip 3 times before hitting 2 oak trees.
I sat in ICU for a week, had to have emergency surgery on my abdomen due to internal bleeding from the seatbelt, broke my arm and had to get plates and screws put in, and many other injuries.
I had called Ford first thing Monday morning while in the hospital to let them know that the loaner car had been totaled and all he said was “yeah, I seen pictures.” They also called me so many times a week until I put a stop to it- hounding me about this and that. I told these people I was in the critical care unit and they still would call. These people are scammers and are just out to add a dollar to their multibillion dollar company! Obviously they were not worried about mine or my two little ones safety!!
Ford ends up going after my insurance for the claim when they had insurance on their loaner. (Why not file the claim through their own)?
- back to when I finally got my vehicle out of Ford, I had a bill close to $3,000. Ford was supposed to fix my car for free since they did not do what they were supposed to do the first go round. This is what the guy that is over the service department told me.
Luckily I have extended warranty that I purchased when I purchased my car; I only came out of pocket 90$ when getting the car out. This should have never happened; they filed a FALSE CLAIM through my extended warranty group & now my group is skeptical of approving anything else. When my car was being worked on, they ignored that my cv axle is and was broken and control arm is about to pop out of its place.
When I picked my car up from Ford, my AC did not work when it worked completely fine before it got to them. My car has been acting funny in so many ways since.
Honestly, with the false claim they did on my group I will never put my trust into the Ford Herrin in Picayune.
I have since then booked with a totally different Ford dealer- I will not give a penny to these people again!
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June 2024 by Kenny Raccuglia
I had great service here staff are friendly and very helpful,I bought a ford maverick here which I couldn't find nowhere else I will be buying a new f150 here soon.
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May 2024 by Patricia Johnson
There used cars are seriously lacking.
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May 2024 by Raymond Williams
Good sale people.also service Dep today was great. Thanks.
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May 2024 by Teresa
I had the best vehicle purchase experience in my life with Herring Ford. I was coming out of state and needed a vehicle quickly to drive to work in my new town. Gerald helped me to get all of the paperwork together and I picked up the vehicle shortly after I arrived in the area. He never tried to convince me to get a different or more expensive vehicle. He listened to what I wanted and helped me get it. Upon pick up, the truck had been serviced and filled with gas. In my old town, dealerships don’t do that, that was above and beyond for me. I was so hesitant to buy a vehicle from a dealership because the ones I previously went to were awful and aggressive, but Herring Ford was nothing but positive and accommodating. I love my Ford Maverick, thanks again guys.
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May 2024 by Mike Bethell
Customer service always great. Quality of work was excellent.
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April 2024 by Lonnie Malone
Very good to know
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February 2024 by joseph philipello
So many times when I have gone to purchase a vehicle I start off excited but shortly after I’m second guessing why I decided to by a new car. I was very pleased with how my experience at Herring Ford went. My salesman Sam, understood what I was looking for and not once tried to over sell me. When it came down to the price, I explained to him what I had researched and what I was willing to pay. Sam was determined to make a deal we could both be happy with to stop me from driving further down the road. Best of all I did not spend half a day doing paperwork. I would gladly go back.
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January 2024 by freddie hoggatt
Fast, informative, and very nice to deal with. Will definitely buy from them again.
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January 2024 by joe veron
Place sucks. They do the work before letting you know and then hits you with a big bill after.
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December 2023 by Bruce Devillier
Very good Service
