U-Haul Storage of Pearl is known for its excellent customer service and dedicated staff. Many customers express appreciation for how well the team manages truck reservations, explaining the process clearly and ensuring a smooth experience. Visitors report being greeted with warm hospitality and receiving help from staff members like Jasmine and KaDejia, who go above and beyond to assist with any issues, including billing concerns. While some customers noted delays caused by the previous vehicle's return, the staff was quick to offer solutions, such as arranging backup options. The trucks are consistently described as clean and well-maintained. Overall, this location is highly recommended for its reliable service and friendly employees, making it a great choice for those in need of moving assistance.
I was very impressed and appreciative of how well the staff handled my truck reservation. I thought they did an excellent job of explaining to me what was expected of me. They seemed genuinely grateful to have my business. I would highly recommend them again to anyone moving.
October 2024
Great rental experience, but need better chairs in the store to sit on.
September 2024
If there was a way to pick no stars I would. I’ve tried using this place 3 times and all three times I’ve had to chase the truck that I reserved down. For a company this size they suck at taking care of the customer. Uhaul sucks
