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February 2024 by Jarrod McGee
Kenny and kimbria really hooked me up today by helping assist me with getting my phone back on and activated. They both were phenomenal and beyond caring. I love those two. Oh and they are beyond stylish. Swagged out.
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December 2023 by JR Rushing
Nothing could have been any better. Personnel very knowledgeable.
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November 2023 by Tony Owens
Came to this store today and Shannon immediately greeted me with a smile. She handled my concern and got everything I needed within a matter of a few minutes. If you come to this store make sure to ask for Shannon because she gave me the best customer service I have ever received at any AT&T store I've ever been to in my entire life. She acted like she genuinely cared about me and my phone not only as a customer but as a fellow human being! She was sweet, caring, and excelled at taking care of me without costing an arm and a leg.
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November 2023 by Katina Wallace
Came in with phone issues. Bree immediately finished up helping her customer and assisted me with a smile. She was AMAZING! Somebody else came in while she was helping me and helped both of us at the same time without making either one of us feel neglected. Best experience I've ever had inside an at&t and quickest as well. I definitely recommend you ask for bree when coming to this location.
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November 2023 by James Herrington
Came all the way from Magee to see Shannon! Very attentive, fast, caring, and made sure I left with everything I wanted and needed! Will come back to this AT&T
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November 2023 by cathelean beard
Very good customer service. Made sure everything was good before I left the store.
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October 2023 by sam munguia
One of the worst customer experiences I ever had… there’s a lady there named Shane that was downright rude and horrible. Talked to you with the worst attitude
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September 2023 by Carolyn Hollingsworth
Shannon the Representative was very knowledgeable and extremely polite and took care of business very well. Will recommend and use them again in the future.
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August 2023 by Susan Odom
Went to your online chat and was very satisfied and the person named Abin was very knowledgeable
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May 2023 by A H
Update: 2 wks later around April 19, 2023, I received email informing me of my new bill balance and was shocked to see it was $85 more! After calling customer service, I was informed that the salesperson at this store had included an "upgrade charge" which means I could get a new phone in 18 months (which I don't want) as well as insurance...which she did not inform or ask if I wanted. BEWARE as this may be a common practice at all stores. When I walked in and said "Good morning" the yount lady did not respond or acknowledge but she was helpful and got my new phone activated quickly.
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April 2023 by Tyler Watts
Just stood in there for 15 minutes. Was the only person in there. I heard all the employees talking and goofing off in the back of the store not worried at all about a customer walking in. I wasted a good portion of my lunch break trying to get a new phone. 100% will not ever go back to this location. The store also looked pretty bad compared to other att stores I've been in. This is one of the few times in my life that I'll say corporate needs to step and and get this store running properly. Because it's not hard to just do your job and sell stuff to customers.
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February 2023 by Ray M
The worst experience! Dealing with Stephanie the long term store manager: Problem - phone is old not working need a new replacement phone. Answer - go to Best Buy or Walmart get an ATT compatible phone change out SIM cards and done. No fees, no changes to your account - very simple. This is NOT what was done or shared. Stephanie sold us a phone on a 3 year payment plan, added changes to our account we had no idea they were happening until getting a bill, and she charged an activation fee that was not required being we bought more phones from Best Buy no activation fee required. After receiving the massive bill increase I stopped by the store to talk with Stephanie and her response was over and over; "you just are not going to understand your bill or these fees because you do not work here". It was and awful experience! She then said one of the fees she added without knowledge would have to be removed by me. So I got my lap top out of my vehicle logged in and ask her to show me where and how to remove the fee. After 20minutes of time wasted, she could not find it and said she could remove the setting/fee on her end. After receiving my bill today the fee is still there and I still have no clue what it is for. I called customer service and spoke to someone whom barley spoke English, but she was nice and removed the fee, credited my account and gave me the payoff balance and allowed me to payoff the phone that Stephanie had setup on a three year payment plan. The lack of information shared, the changes to my bill, the activation charge and the sharp attitude "you will not understand you don't work here" - I highly recommend avoid this location at all cost! And C-Spire is the way to go. I have accounts there also...
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January 2023 by Erica Brent
Great customer service. Stephanie is very professional and will help with any problem you have. I highly recommend this AT&T location to anyone.
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January 2023 by Tatyana Brent
Great store & great customer service! Just wished they’d give us customers complementary refreshments like the Madison location. I live for a refreshment.
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January 2023 by Felicia Harris
Stephanie is the absolute best. Definitely deserves her title as the manager.
