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January 2023 by Drifter A.
Worst service EVER. I live 45 minutes away and ALWAYS check my messages before I leave home to make sure my order isn't delayed. Several times I have pulled up only to get the message right at or just after my pickup time that my order is delayed. Again I live 45 minutes away. I can't just go home and wait for them to catch up at that point. Also the substitutions are HORRIBLE. It's either something completely different or a much lower quality item. Like tonight... I got back in from a trip. There is NO dog food in my home. I was careful with the website and changed my order nine different times to different brands. EVERY SINGLE TIME it pushed Ol Roy. So I finally put in an order for purina one. It took my money and told me it's available. Again I pull up at my scheduled time to find that they have substituted... you guessed it... Ol Roy. Which makes my dogs SICK which is why I was being so careful to avoid it. I told people that repeatedly. I can't walk around in the store because of a physical disability. This was also explained to them. Rather than try to fix THEIR mess up I was told I could go inside to get what I want or accept their substitution... so basically either injure myself, starve my dog, or make my dog violently ill. WORST SERVICE EVER
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November 2022 by Charles J W.
Crazy, long self-service checkout lines with a significant number of lanes not working.
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August 2022 by G T.
Do NOT ever put in a customer pick up order here- they are the worst at communicating and giving status updates. My last 2 orders weren't able to be picked up at the promised time- and both times weren't ready for 24 hours later!! No one answers when you call the store either - and I tried every department- just keeps ringing... take your business elsewhere- especially if it's for groceries.... Worst store and customer service I can honestly say- because there is none!!!!!!!!!
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May 2022 by Mike M.
No checkout service. Most checkout isles are closed. Lines backup 20 and 30 people deep. Lots of self checkouts lanes but all closed. Interior counters like electronics and sports, no one is ever around when you need assistance. Grocery carts are old and warn out. Good luck finding one that rolls. One of the worst Walmart Supercenters I've ever shopped at. Kroger closer to my home. Time to switch.
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December 2021 by Jarmel R.
Wi-Fi: Yes. It's sometimes works. Most of the time. Layout: Easy to navigate (the more you shop here). Service Speed: Fast. Service Friendliness: Great Service Maintenance: Great Restroom: Good Checkout Service: Fair Overall: Great
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November 2021 by Max B.
Card machines never work on self checkout, cashiers and attendants never seem to care about anything. Store is always under stocked and never seems to restock items that are most essential (medicine, water, cleaning supplies, etc.) By far the absolute worst Walmart I've been to and if you have the money I would steer clear by any means necessary.
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July 2021 by Prentiss M.
Unevenly stocked. Low employee morale and self checkout makes it more of a challenge then pleasant experience.
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May 2021 by R.J. H.
It's Walmart. Great service and assistance from self-checkout. They are struggling to get product back on the shelves for consumers. That is a bit frustrating but got most everything we needed
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December 2018 by Fuarosa A.
Extremely poor service. I have done Walmart return mobile express before and had no problem with it. It's a great way to avoid the wait. Not this Walmart! I started my refund on the Walmart app, and when I went to Customer Service I saw a lady at the Mobile Express counter and stood behind her instead of the regular line. THEN the assistant manager named Kimberly, African American, told me there was only one line -- the regular line, in an impolite tone. I stated I had used the app for mobile express, and told me the same exact thing. She didn't explain why there wasn't a mobile express line, leaving me confused. I pulled up the Walmart app to confirm the PURPOSE of the Mobile Express Line, and it also states "You can also return items in-store for an IMMEDIATE refund." I had the scan ready to go, BUT again there's only one line. My husband finished his shopping, realized what was going on, and asked for a manager. THEN Assistant Manager Kimberly told my husband why there was only one line, it was all because they didn't have enough people... OH BUT when I had walked in there were 3 employees behind the counter including Kimberly. Then goes on and explains she's Assistant Manager and she wasn't supposed to be behind the register. So why is it that she couldn't explain all of this to ME before?! Also told us that the Mobile Express Line is not always available because they don't have enough people. Clearly, someone was making up too many excuses or this Walmart is short-staffed. Unprofessional and rude, that is all.
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November 2015 by Jack M.
Got some new tires today from the Wal-Mart Supercenter. While the tire service was OK, I do need to warn you about their underhanded practices. They broke the retaining clips on the hub cap of my car. Instead of telling me what happened, they super-glued the hub cap to the wheel! I watched the service manager take my car out of the bay, do a couple of turns in the parking lot to see if the cap would hold, and parked my car. Upon my inspection, I found that they had tried to super-glue the hub cap in place. All it had to do was hold until I got off the lot. Then they could deny it was their fault I took the hub cap off, took it back in wet with superglue and confronted the service crew. They did call the local Toyota place and got me a new part immediately, but ONLY AFTER GETTING CAUGHT! Double Check their work!
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March 2012 by Ms. M.
Big change from the Walmart here in GA. Employee's even say GOOD MORNING...HOW ARE YOU at 6 in the morning. So refreshing. Great customer service
