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February 2024 by Marge M.
The people at Stout's were so accommodating, fast service, professional and careful. I am extremely pleased with the carpet and my new bedroom
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August 2023 by David Womack
An underwhelming experience; not the experts we needed. Don’t recommend them.My mom wanted new flooring in her bedroom so that she could roll her wheelchair easier. She had carpet. She decided on extending her hardwood floor and wanted to get it “matched” as close as possible to her current flooring. Since I live in Virginia, we decided to go with a local, professional flooring company. Together, she and I reached out to Stout’s in Oxford. We set up an estimate. A representative came out and did the measurements. He hardly spoke to my Mom. Several days later, we received a cost estimate. Mom agreed to the price. We scheduled the installation for a time where I could come in from Virginia and we could shift Mom’s home health care. I arrived and with some help we got all the furniture moved out of the bedroom for a Monday installation. No one showed up. Around 10am I called. I finally got a call back saying the installation was for Tuesday not Monday inferring that I had the wrong day. Since I had made a special trip and drove 800+ miles to be there that was certainly not the case. Frustrated, we shifted to Tuesday. When the installers did arrive, the color was off. Way off. We were told we agreed to the color. Mom and I did not remember any agreement?!? We relooked the email and they had attached a small ‘photo’ of the color swatch. Nowhere in the body of the email did the representative state to review and approve the color and/or the price. We did agree to the price but not the color. We did not install the flooring but returned it. My Mom was hit with a 25% restockage fee and a $75 freight fee. Mom still has carpet in her bedroom and has now given up on the idea of floors she can use easily with her wheelchair.We need experts to do something that most folks only do every 10-15 years or so. We were let down. Mom and I had made significant efforts to make this a smooth operation – I drove in and took time off from work; we moved all the furniture out of the room; we shifted home health care – all for nothing. Seems that my Mom paid for some estimators poor choice in color. Several times we heard, “…that’s how we always do it.”. No, that’s how you always do it. We don’t do “flooring” very often and that’s why we need the experts but Stout’s were not the experts they claimed to be.
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October 2022 by Brian “Numba One” Davis
This place has anything you need or can think of when it comes to flooring and friendly staff to help you find it.
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October 2022 by Janice Walls
Good customer service. Much flooring to choose from
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June 2022 by Lynn Fleming
Stouts has the best customer service and quality craftsmanship that’s I’ve ever worked with. I would recommend them to everyone in the Oxford or surrounding areas- worth the drive from Memphis!! We worked directly with Corey Stout- best in the business!!
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May 2022 by Quan Bongani
Every time I enter , I feel uncomfortable and unwanted inside their workplace! No one speaks and they look at me crazy! I work for a delivery service and they’ll have multiple packages… no one will offer to open the door nor hold it! I mean I know it’s my job but they need to better with interacting with others!!
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April 2022 by Susan Cranford
People were nice. My friend got a good price on remnant carpet.
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August 2021 by Jamie Mardis
Great place ... Great people !
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July 2021 by Elizabeth Alexander
Chris was very helpful.
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May 2021 by Rachel Freeny
Very happy with my experience. I spoke with Clayton and just called in to price some flooring. He got back with me within 24 hours with a competitive price and was able to answer all my questions. Invoice and purchase process was seamless and very quick. Definitely recommend!
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April 2021 by Quanta White
They have some nice flooring.
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November 2020 by Keith Owens
Mitchell, Nick and team are phenomenal. Needed help with an issue and they took care of everything. One of the professional and courteous companies I have had the pleasure of working with. Thanks..
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September 2020 by Skyler Robinson
Wonderful business all together highly recommend
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February 2020 by Dean Johnson
Shout out to the owners an John for being so gracious to us. We over ordered 12 boxes of unique tile and they returned it for us. They are super helpful and kind. I will definitely use Stouts in the future
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January 2020 by Allen Jones
Awesome staff, knowledgeable, and passionate about what they do!! Check them out!
