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July 2023 by Hannah J.
Last weekend (07/15), my boyfriend and I were coming to rent a weed eater because ours finally hit the dirt. I called the tool rental place here and the Stephen (I think that was his name) was SUPER helpful and put it aside for us to come and get it. Upon arrival, him and his manager (I cant remember his name) instructed us on how to get it set up and to call them if anything comes up. THAT was such wonderful customer service. Today (07/22), I walked in looking for a leaf blower and I was helped by Dwight, Dave, Michelle, Alex, and Bobbie. When I tell you, ALL of these individuals went above and beyond to assist me in getting what I needed, I MEAN IT. If you are looking to choose between Lowes and Home Depot, CHOOSE ORANGE!! We have always shopped at HD, but this type of customer service is dutifully appreciated and will have me coming back time after time for my hardware/garden needs!! Thanks Guys!!
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December 2022 by Quercus P.
What is the effin point of making employees wear a mask over thier ears but not covering nose and mouth at those point in time? Having an asinine rule like that not only makes HD management look as stupid as it is, but seems that they took lessons from Southwest Airlines.
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May 2022 by Gg G.
I went into the Home Depot, Olive Branch, MS just to shop for a few items. I noticed at least two patronage were shopping with their animals. When was this OK, I must have missed the memo. Some people do not love animals, especially if they are using the bathroom in the store. Some people are allergic to animals. No, these were not service animals. This angers me when people do whatever they want to in America without any consequences.
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March 2022 by Darrel Miles
Home Depot in Olive Branch is Awesome! Anytime Stan assist Me I'm always taken care of.
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July 2021 by Dylan P.
Spent a few minutes looking for an item and couldn't find it. I then went to ask an associate for assistance and she sent me to another associate. After speaking that associate I was sent to a THIRD associate who STILL didn't know where that item was. So after about 20 minutes of playing musical aisles with them we were FINALLY able to find the item that was in a completely different section. Welcome to 2021.
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May 2021 by Trudy S.
Went into Home Depot Olive Branch on 4/4/21 and purchased a washer, dryer and refrigerator for our new home. Paid in full $5,000 with a Home Depot promise to have our appliances delivered on 4/17/21, this is the reason we purchased the items. After 4 re-schedules, almost a month later, no appliances have been delivered as of today 5/3/21. Home Depot relies on a "vendor" for delivery, so you pay Home Depot who pays the vendor who supposedly has the product in stock and vendor delivers. The chain link is broken somewhere because the vendor cannot come thru. Who suffers? the customer who paid in full. Spoke to the vendor who gives me no reason why the multiple reschedules have to take place, only that they can deliver next Friday 4/7, another promise. There is no reason given and that is what is disheartening. My concern is that the products aren't even in stock yet the company is continuing to take orders and collect $$. Be careful. I wouldn't want anyone to go thru what we are going thru. No washer, dryer and fridge for a month, maybe more.
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March 2019 by edward brooks
Great service
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February 2019 by Daniela V.
Excellent service!!!! I want to say that I've never felt so welcomed into a store like I was today. I was in the garden department and I asked this young man (his name was Pedro) for help and it's like he read my mind...he knew exactly what I needed for my flowers.
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November 2017 by Roxy L.
Love my backsplash thanks Home Depot Olive Branch. I got all my supplies from here and Lowes.
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December 2016 by T H.
I would like to commend Rusty that works in the blind department. He was very helpful.. He made sure that I was taken care of.. Also there were two other women in that department that I came in contact with that was really nice.. And I can't forget about David, he helped with getting my order right.. They all did a great job helping me...Thanks to the Home Depot Team!!!
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May 2014 by Anthony J.
This has been the worst experience I've ever experienced from a brick and mortar store .. I was in the market for a set of faux wood blinds .. 94 X 72 is the size so it was a custom order .. Had lowes to come out and measure first . Then later got Home Depot to come out and measure .. Funny thing is the same guy that measured for lowes , measured for Home Depot .. So he already had the measure , so he never came back out to measure but still had to pay $50 deposit .. That Sunday he said he would fax the measurements back to Home Depot .. That following Wednesday I called to see if homedepot got the measurements ,and none was received .. This is where my patience got short .. Every time I called Home Depot , I was on hold for a long time or kept getting transferred to another deportment .. That went on for 5 days to say the least .. Then on the 8th day they somehow got the measurements .. So I asked the guy how long would it take for the blinds to get in .. He promised me at least a week . . So I ordered them because i was only gonna be home for 2 weeks .. Fast forward to now . Two and a half weeks later .. I'm back at work for another month and my blinds never made it home .. Now I know it takes a lil time to make them but this is ridiculous .. So here I sit , writing this review to inform everyone in the olive branch area this Home Depot does not have the customer best interest .. And I still don't have my blinds !
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June 2013 by Lauren M.
This Home Depot is terrible. Two bad experiences is enough for me. About a month ago we were painting our baseboards, and the lady in the paint department seemed like she knew what she was talking about. Little did we know, she did not. We got home with our paint and noticed it didn't cover, only to talk to another employee and find out that she didn't give us the "Ultra" paint, which includes primer, after bragging on it the whole time we were discussing the situation. As for incident number two, we've recently moved our dryer, which had a four prong cord, into our home. The outlet is a three prong, so we went to Home Depot to pick up a cord. I know nothing about dryer cords, so we sought out an employee, and we were told that a man named Steve would assist us. Ten minutes later, my mother and I were conviced Steve didn't exist, and we promptly left to go to Lowe's, where we were helped immediately.
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March 2013 by Lora S.
Warning, do not let this happen to you. Home depot offers a 497.00 whole home laminate install as long as you remove your existing flooring. you also have to purchase their measure/estimate for 35.00. we purchased and removed all flooring. Installers came out and did not remove one flooring installation tool. they continued thru the rooms and said we were suppose to remove all furniture, we inturn said the sales associate said to remove all items on the floor and we the customers would move the furniture side to side (we did remove most of the furniture from the rooms) their attitude was unexceptable . they the told us 3 of our rooms were neven and they would not install the flooring poof their gone and we have cement floors and the flooring is in the trash. what are we going to do now? (yes they refunded the 497.00) I am so sad and so disgusted. Pease do not let this happen to you!!!
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April 2010 by T D.
If you are having appliances installed, use Lowes! I had a really bad time with Home Depot installing an overhead microwave. It took them coming out three times to get it in! The first time the box look like it fell off a truck going down the highway. The second time the idiots that came didn't know how to use an electric drill & ended up tearing up the metal on the top of the microwave. FYI, Home Depot uses 3rd party installers, they are not employees. I have used Lowes services since with no issues at all.