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April 2024 by Whimmy
One of the tellers here has a horrible attitude and refused to make change til another teller helped out instead. Very snide towards me.
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October 2022 by C S
I like the bank itself , but how in the heck was I not able to make a deposit through the atm ? I called and the girl said I wasn’t able to make a deposit through the ATM ?! What the heck ? I had never heard of that , I think this will be a a deal breaker For me ,
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October 2022 by Christine Steele
I like the bank itself , but how in the heck was I not able to make a deposit through the atm ? I called and the girl said I wasn’t able to make a deposit through the ATM ?! What the heck ? I had never heard of that , I think this will be a a deal breaker For me ,
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May 2022 by chen cuzru
Although I am no longer an account holder with this bank as I had returned to my home, Singapore (and hate to say that there is no Hancock Whitney bank here), I want to leave a positive review here to show my appreciation to the excellent help from Laurie B. Godfrey.I left US in March 2021. Prior to that, I had failed to close my account with HCW due to some issues, which I only found out when I was back in Singapore. For the first few months after my return, I had tried to close the debit account from Singapore by writing to customer services but was not successful. I was also not able to call HCW customer services directly as well as the number provided is toll free.I gave up for quite some time but concerns that there may not be enough fund for monthly service charges prompted me to seek help from a friend in US to contact HCW customer services for me recently. With his help, we managed to call customer services and were advised to call the bank directly.My friend contacted HCW bank at Ocean Springs downtown with his office phone and Laurie responded. I was able to communicate to Laurie via my Whatsapp call to friend's mobile phone. Laurie was very attentive in listening to my request and without hesistation, she advised and explained to me clearly on what needed to be done. Thereafter, I was amazed by the prompt replies from Laurie to my emails. With her help, I managed to close my account but a miss-out mistake by me resulted in a cashier cheque issue, which I have to trouble the bank again. Notwithstanding that, Laurie continued her friendly support with quick responses to emails. I hope the issue can be resolved with the cheque returned to bank soon.Laurie was very professional and friendly in her help and what surprised me most is this is despite her senior role with HCW and the fact that I am only a small debit account holder. She had gone above and beyond to help and her actions had really demonstrated the core values of HCW; help others, care more, and be the best.
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April 2020 by Darin D.
This review I'm writing is to show how companies such as Hancock Whitney Bank , is of no help to Small business , Contract Services has been a customer of Hancock Whitney bank for 5 years , they were more then happy to open our business acct and service our needs as far as us putting money in n their Bank . When we really needed them to help us fill out our application to borrow money from SBA loan , Hancock Whitney Bank informed us that the first round of money from Federal Government Money was gone and they are no longer accepting Applications , I asked if we could go ahead and fill out application for the next round of money , they told us no !! Hancock Whitney Bank is more then happy to help you during times that are Good , but when times are hard such as during the Corona 19 Virius , Hancock Whitney Bank will let Suffocate and lose all that you have worked hard to have , my Advice to all that Read this , Go to Community Bank and Open an Account , they Helped us prepare our needed loan Documents , we did not even have acct there , we do now , and will be closing our accts at Hancock Whitney Bank . Again do yourself a favor and Go quickly to the Community Bank in DiIberville Ms , ask for Darnell , she will be the lifeline that can Help you !!!
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January 2020 by Steve Lott
Always great service.
