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August 2024 by Erma DuBose
Very good customer service Brianna is a awesome salesman very attentive to us each time we go into the store. Thanks Brianna Alexandra
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July 2024 by H K
Great Customer Service!!! Big shout out to Shelby and her crew!
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July 2024 by Tracy Ruffin
She was extremely nice willing to help with with every question that I had
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July 2024 by Christie Chatterton
Wonderful buying experience! Salesperson and manager were extremely helpful and friendly. I won’t shop for furniture anywhere else!
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July 2024 by Gloria Wilder
Very pleased with the attention and kindness given to me while shopping at Ashley's. Ms. Cole was extremely knowledgeable about what was needed and the various features available. Thank you. I look forward to enjoying what has been purchased.
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July 2024 by Christopher Toten
Excellent customer service
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July 2024 by Anitra Delaine
Shopping for bedroom sets for my boys and was overwhelmed by the assistance and help I received while there. I walked away with two bedroom sets and I will definitely be back to finish furnishing my new home.
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July 2024 by Paul W
Courtney was great! We got exactly what we wanted!
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July 2024 by Teresia Merriweather
Experience was great, customer service was wonderful. I’m so glad I decided to stop by, and will stop by again and recommend to others.
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July 2024 by Bill Shaw
Excellent customer service from beautiful women. Just hope the furniture is good quality. Will find out soon enough.
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July 2024 by rtc
I use to love ashley products, not anymore, just saw a interracial commercial with a pretty blonde and a black family, SICK. !!!!!
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July 2024 by James Harris
Thought all was good until they couldn't deliver the items for weeks. We substituted for something else which is less expensive but they are keeping the difference. We are having to go through our credit card company to get this settled. The woman who is the manager is not a nice person at all. I do not recommend Ashley Homestore in Meridian, MS at ALL.
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July 2024 by David Hillhouse
Horrible place to do business. Will never go in here again. Buyer beware. They will no stand behind their products.
We spent $1600 on a recliner, then returned a week later after it was delivered, and were told by the sales lady that we “were stuck with it!”
Contacted costumer service online and went through 5 customer service reps and were given fake AI stock responses. They would not resolve the issue.
The recliner we received is NOT the same one that we tried out in the show room. It is hard and extremely uncomfortable. We can’t even sit in it. It hurts our neck and back.
The recliner now sits in the corner of the room, unused. What a waste of $1600.
Ashley furniture keeps telling us that we should have refused it when it was delivered.
How could we have know that it was this hard and uncomfortable immediately upon delivery.
This is a horribly inferior product. They took advantage of an 80-year old person.
This should fall under product liability.
I will be filing a claim in small claims court.
All I’m asking is to exchange it for a softer more comfortable recliner.
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July 2024 by Chris Riley
Staff was super helpful and patient. Overall it was a fantastic experience
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July 2024 by Wright Franklin
I bought 2 identical beds and matress from this store. They only delivered the correct parts for one of the 2 beds and the second identical bed had a huge expensive rollout bed drawer that obviously did not go with anything that I purchased. The delivery crew left this huge expensive roll out drawer that didn't go with my purchase and I was told by the store personnel that they would pick it up when they deliver the correct bed drawers/frame. Another 2 weeks go by and they finally delivered the correct parts but refused to take this huge roll out drawer because he said it wasn't on his delivery schedule to pick anything up and if something happened to it while in their possession, I would have to pay for it. I told him to let me call the store and see what's going on and the delivery guy said "bet" and left. I was told by the sales rep at this Meridian location to just throw it away. Again today I called and asked a sales rep to come and get this drawer out of my house and I was told they don't handle delivery issue and I was told to call a 1-855 number. These sales reps are the nicest most helpful people in the world until after they get your hard earned money. I called the number and was told by customer service to just throw it away. I WILL NOT EVER BUY ANYTHING ELSE FROM ASHLEY FURNITURE. I will buy from Woodstock or drive to Jackson. It's not my responsibility to throw away expensive useless pieces of furniture that they left behind when they could have easily taken it back with them. Especially when I have to go through the hassel and put this monstrosity in front of my house and schedule the city to pick it up. I've worked in the manufacturing field for almost 30 years including the furniture business and one of our jobs was to find ways save the company money especially in today's economy. But wasting money is not a concern to this company.
