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March 2024 by Shawn Carvan
Worst customer service ever !!!! We were in your store on Saturday , and we were not ask to be helped by not one single person . There were at least 3 young girls and one older lady working that day. Noone offered there assistance or ask if we needed help. They just stood around and looked at us . The older lady walked around me several times and ignored me. Never spoke to me or my husband . There was another customer trying on dresses and they made sure to assist her. They pulled the dresses for her to try on, assisted her with fitting, and made sugestions of things she would like, all while my daughter had to pull her own dresses and my other daughter had to assist her with trying them on. Because we were treated this way , we would never give you our business or recommend to anyone. Yall were so rude ! But from reading your reviews , this isn't the first time . And I'm sure not the last ! But don't worry it will be for us .
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February 2024 by Mary Allbritton
Customer service was severely lacking….
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September 2023 by Ashley Pecanty
Best customer service I have ever experienced at a dress shop. They went above and beyond to find the size in the dress my daughter wanted. This will be our #1 dress shop from now on.
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March 2023 by Roshandra McGloster
Thank you for your help and prompt service. With raising 3 socially active daughters, you will definitely see me again. Camden was a great help! Thank you!
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December 2022 by Tina Hooker
Adding Once Upon A Dress as one of my new favorite local boutiques to shop. Not only do they have a beautiful collection of gowns arranged by color (so so pretty!), but they also have some really cute clothes and jewelry and accessories. If I was shopping for a formal gown, I would go there too … so easy to move around and look, to try on dresses … it’s airy and well-lit, not overwhelming. The owner was super kind and helpful! The girls that worked there were also so nice. Great service and selection.
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May 2022 by Libby Tucker Poche
I bought a dress for my 12 year old granddaughter for $70 for her 5th grade graduation. The alteration cost $95! Beware! We will never shop there in the future!
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November 2021 by Sydney Tullis
do not go shopping for pageant dresses if you are not a size 00 or 0, they have all the pretty dresses for the skinny girls. while the plain ones were left for the bigger girls. if you are going to be a dress store, have some for ALL sizes.
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November 2021 by Olivia Tullis
size 4 and up? forget about shopping here if you want to find a beautiful dress. all the dresses that were sparkly or stunning were 00-4. staff was also unfriendly and made you seem d*** for needing a bigger size.
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October 2021 by Skylar Willingham
paid $780 for a dress and alterations…beautiful dress…but they messed the alterations all up. terrible❤️
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September 2021 by Kristie L. Anderson
customer service and knowledge of dress styles for body fit and height
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May 2021 by Haleigh_22 Hilton
This place is awesome. The people there are so kind and helping.They ask u all about what your looking for and ur age. I would definitely recommend going there. There dresses are amazing to and beautiful.
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March 2021 by Anna Garriga Rogers
Amy and the sweet young ladies at Once Upon a Dress are so kind & knowledgeable. They offer impeccable customer service & are extremely helpful. They make the process of picking out a dress & alterations stress free & easy. I highly recommend shopping here!
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February 2021 by Laura
Small shop. Not a huge selection. We were looking for larger sizes. (16-20). They said they could order in larger sizes if we found something we liked. Staff was pretty helpful in suggesting options. Surprisingly-(because of the smaller selection), we found the right dress in the right size.
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April 2020 by Barbara Johnson
Wonderful staff, great selection, beautiful dresses, fair prices.
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February 2020 by Madison Gray
Since arriving to the store, we did not receive any help. There were two other shoppers and all of the workers helped them. The other shoppers were of the same race as them, not calling them racist but they were very nice to their own race. We ask for help multiple times for help, asking “what color this dress comes in “ and etc. I had to put clips on my friends dresses so that they will look good on her as she was trying them on; they saw me trying to fix my friend’s dress and continued to not help. The experience all round was not good. Need improvements on customer service, especially to all races. The only reason they got two stars was because my friend found a dress.
