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January 2024 by Will Carter
Was told that my prescription wasn’t at their location and that my doctor didn’t have the prescription ordered at this location. The doctor showed me the prescription that was called in on their portal and I am under the assumption that I was lied to in order to hide the fact that they didn’t have the medication that they had told me was ready.
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January 2024 by D Carrigan
On 1/8/24, I decide to try CVS on Hwy 51 in Madison. As I stood in line, there was one customer in front of me, and one behind me. After the customer in front of me was serviced, I walked up to pay for the item. I was told I could take it to the front of the store, and pay there. I requested to pay for the item at the current register, I was then told by the young male employee “we’re too busy”, the Pharmacist looked up towards us. As I turned to walk away, I saw the same attendant assist the customer behind me. The employee was rude. I walked to the front register, paid the employee, and departed from the store for the final time.
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January 2024 by Calvin Smith
This CVS pharmacy & STORE department all deserves a higher pay rate do you all know or understand that are working just like us to provide our medication with for us or a love you all employees deserves ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️???⭐️???⭐️⭐️⭐️⭐️⭐️⭐️
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May 2023 by Brittany J.
If I could give a 0 I would. I waited almost 15 minutes at the front counter so that I could pick up my photos because no one was at the front. I don't know if this is something they're trying because they have the self check out available now but I waited for a human far too long. And then, when someone finally came to the front, they were extremely rude and couldn't fix my order. Avoid HWY 51 CVS
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February 2023 by Teri S.
This place is a horrible excuse of a pharmacy. They barely answer the phone. No one serves the customers as they stand around and try to pick up their prescriptions. They need to fire everyone and start over!!
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February 2023 by Jessica Bonner
Spoke to Curi and thankfully she was able to help me immensely! So grateful to her! Thank you!
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October 2022 by Allen Hill
I needed a particular hearing aid that has 8 in a pack. The only pack like that on the shelf had 3 missing - someone had pilfered. I told the associate at the counter that I needed that size hearing aid and would pay for the pack. She went to the store manager and came back with a dual pack and said I could have them for the price of the single pack. That was above and beyond providing customer care!Bruce Hill
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September 2022 by aleah
All the medications I've had filled there, I have found to be cheaper less than a mile up 51. I don't know how they are still in business.
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August 2022 by Tamekia Shumpert
The pharmacy staff act like it was a problem I had arrived a few minutes early for appointment to take Covid booster.The shelves have been stocked the few times I've visited. Clean. Decent customer service
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August 2022 by Allegra Bryan
They were able to fill my rx on the spot 1st time I went in!!!
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July 2022 by Robert Talley
I’ve never used their pharmacy, but when I needed something quick for a medical emergency or car emergency they have had what I needed. Friendly staff too.
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July 2022 by az4587ify
Horrible customer service. Three trips to get a prescription. 12 hours for pharmacy to fill. Unacceptable.
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June 2022 by Annie Eckert
If you need good service just go somewhere else. They’re not even trying to help you. We’ve tried to live with their unreasonable prescription fill times and other negative experiences since quite a while now. Today we’ve finally had enough and will definitely go somewhere else in the future.
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May 2022 by M Kaye
I went on the CVS website to schedule an appointment for a COVID vaccine booster. After completing several steps that included entering my insurance information, an error message appeared that said there was a technical error and to start over. Since their website and a sign on the door says "Walk-in or Schedule today", I walked in hoping to get the shot. After waiting several minutes, I was rudely told by someone in the pharmacy that I could not get a vaccine there without scheduling on the website. Since I had already tried that and it did not work out for me, I went to Walgreens as a walk-in. I was welcomed there with friendly service and left "boosted"! Lesson Learned!The three stars on this review are for the Friendly associate in the front of the store that greeted me when entering CVS.
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March 2022 by Monica Landreth
I could not get anyone to give information on delivery. The Google listing and website both say delivery is available at this location but the girl answering the phone on two occasions this week (same girl) simply said, "no" and hung up before I finished speaking when I tried asking about cvs delivery.
