-
August 2024 by Andrea Notbohm
We recently moved from Madison, MS to another state, and chose Armstrong/United as our movers. This was not a corporate relocation, this was a family who saved our money for a big move, and paid for it ourselves. This was not our first move, but our 9th major move (former Navy family), and by far, the worst in terms of experience and damage. I would have rated you "one star," but your saving grace was Miss Linda, who packed our things with such care, she deserved 5 stars on her own. But there were two other guys who packed us also, and didn't take as much care as she did. After being assured everything would be packed and handled with care, on loading day, I watched ALL of our boxes be slid down the stairs on a slide made of cardboard. Then the slide came apart, and some boxes caught the steps. Those boxes and bins tumbled and busted, with contents inside being thrown everywhere. I'm the one who found pieces across the floor, and once I showed it to the crew, they stopped. We were also told by Armstrong some of our items had to be packed by a "third party." None of those items were packed correctly. Upon delivery, everything had been done wrong, including a grandfather clock that now doesn't work. Speaking of delivery, instead of coming directly here after loading, we had to wait 5 days before the truck showed up, even if it was just a one day's drive away. And THEN, we had multiple broken items. Plastic bins completely shattered. A lawn mower that doesn't even work anymore. Things both packed in boxes, and items just sitting on the truck (like shelves) that came off the truck in pieces. A TV that was "boxed" (which I use the term loosely - someone put paper on it, and taped a box around it) no longer works due to a white bar down the screen that won't go away. Yes, we filed a claim. Here is a direct quote on why they won't pay for the TV: "*Mechanical malfunction: Electronic devices sometimes do not work properly after transport, and there is no exterior damage or other evidence to indicate improper handling by the carrier. The assigned electronics firm could not verify the mechanical malfunction as transit related, and United is unable to accept liability for the TV." Are you kidding me? We would have been better off selling everything and starting over. Either move yourself entirely or find another company. Armstrong just doesn't care.
-
July 2024 by Crystal Nicks
Amazing customer service. A1 company. Would recommend to anyone looking to move.
-
April 2024 by Robert Hoover
These guys were fantastic and hilarious! Very understanding given our situation with moving. Extremely professional and great people. They did great on representing the Company as a whole. If I had to use them again, I would in a heartbeat!!
-
December 2023 by Domingo Rosales
Appointment was between 3 - 5 p.m. They loaded me at 9 a.m.
-
May 2022 by Chris R.
We hired Armstrong Relocation for our move from Madison, MS to Palmetto, FL. We were very happy with their service. Brandon visited our home and provided a binding contract. Julie and McKenzie followed up to ensure everything ran smoothly. While the cost was high, the moving crew and driver were impressive. They boxed and/or wrapped our furniture and valuables. I am happy to say nothing was damaged or lost. I highly recommend Armstrong and their employees.
-
April 2022 by JJ
Armstrong offers every service you can think of and top that off with the best customer service...…Donna, Beth, McKenzie and Marla! Moving can be stressful, but the Madison, MS team is there for you every step of the way! Very friendly and efficient!
-
March 2022 by Skip Higgins
My company is Custom Movers Select, a "household goods relocation broker." We rely on Armstrong Relocation in Madison, MS, for 90% of our nationwide customers' local, intra-state, interstate and international moving. This agency of United Van Lines always deserves a 5 STAR RATING.Skip Higginscustommovers.net
-
December 2021 by Keifer
A+ Company…Customer conscious… Highly recommend.
-
August 2021 by Natasha Phillips
Did not move all of our items. Left them in their warehouse 6+ weeks. Delivered two items to the wrong address after clearly stating they did NOT go to that address. Dodged questions during the whole process. No straightforward answers. Takes absolutely NO responsibility for their shortcomings. And sugar coats it with that thick southern honey it's fine the whole damn time.
-
August 2021 by Mathan Vijay
Very nice people
-
August 2021 by David Knight
Completely unorganized and they are subcontracting out all the work and then don't take responsibility for the lack of clarity. When you try to discuss, they just spin in circles and then leave you hanging without any communication. They left two pieces of mine over 1,000 miles away at a different location. They literally said we are working on it and then just left it somewhere else.
-
July 2021 by Mitul Patel
We booked our moving 4 months in advance and was told that we would have our stuff in a 8 day window. The people there never called to tell us our stuff was delayed. We had to call daily for updates. They have now told us we will get our stuff in a week. We’ll see when we get it. They did offer $100 credit every day it was late but that doesn’t go very far with three meals a day for two adults and a baby and hotel room.
-
June 2021 by Chad Houston
First, the man who did our estimate was a poor judge of how much we had to move, while bragging about his years of experience. Second, the movers verbally insulted us and cursed us both in our old house and our new house. Third, we are still finding boxes that were grossly mislabeled and items that were scuffed or packed upside down or packed without regard. Fourth, the claims process for damages has been a very hands-off process. Nothing was considered in our favor. If Mayflower or United send you to Armstrong, REFUSE.
-
January 2021 by Mathan Vijaya
Very nice people
-
December 2020 by Carolyn Doyle
They moved me from Jackson, MS to Atlanta and it was a great move. Everything arrived in perfect shape and I could not have ask for a better moving crew than the one I had. I have to rate this company 1000%. TOP OF THE LINE.
