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December 2023 by Thomas Hinrichs
Had an outstanding experience at Walt Massey Dodge. I have driven Ford F150’s for thirty seven years. They did and met all of my requests to make sure I became a Dodge 1500 driver. Our salesman Kelvin and our internet POC Heather McGee went above and beyond to convince me to drive 30 miles and give Walt Massey a chance to earn their business. They are what makes a sales team rock….
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October 2023 by Lauren Barkin
Everyone was so nice they were kind enough to drive to where I live. Pick up my car and take it to service. They were precise and diagnosing my car. They fixed all the problems and were very thorough and communicated along the way when they were working on my car. They cleaned it and detailed it before delivering it back to me. Everything was extraordinary and it’s like a brand new car. Again, thanks to the team at Walt Massey!
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October 2023 by Joe
If I could give this dealer 0 stars I would. I had been searching for a patriot blue 1500 laramie near me for quite some time. This dealer happened to have the exact one I wanted so I contacted them last Friday about it. We spent the day going over some rough numbers on the truck and for my trade since I live over an hour away. We ended up getting to a good point that made me interested to swing by and get eyes on the vehicle, so I told them I would be by on Monday. I got to the dealership around noon on Monday and did not see the truck out front in their lineup. I had a salesman go look for the truck and he found out that it had been loaned out to the GM while his truck was in the shop. I was pissed that I drove over an hour to be told that they did not even have the truck we negotiated on the lot. Also, online it is listed with only 13 miles on it. They disclosed to me that it now has over 6,000 miles and best they could do was take $1,500 of the price. This is probably one of the worst business decisions I have seen be made, and by far the worst dealership experience.
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October 2023 by Letitia Robertson
Just purchased a 24 Rubicon X from David Parnell @Walt Massey! It was the easiest vehicle buying experience ever! David walked me through the building process, updated me on the building stages, and FaceTimed me when it was delivered because he knew how excited I was for it to come in.I would definitely recommend Walt Massey of Lucedale, MS if you are looking for a new ride!
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September 2023 by Harry Wilson
I usually have very good service, I came in to get a oil change, Tire rotation, and replacement of the pressure valve in the right front tire. Needless to say the pressure valve was not fixed, I was told the system was messed up and they couldn't get a reading. Well I left with my dash sensor saying check tire pressure. I had this repaired prior on same tire at your location. So actually I am really confused why it couldn't get fixed, because when I called they said that they had the sensor. ????????
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September 2023 by Cathy Bradley
We were very satisfied with Mr.Jason Powell's service and his attitude and his convenience and happiness, and the timely manner that it took no time to get it done. And he was very helpful and all the questions that we had. Very, very excellent service and quality of time. And it did not take all day long to get the process done. Very nice person, we load our experience for the first time at walt massey in lucedale, mississippi
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September 2023 by Kathy Crosby
I purchased a car, sight unseen, from a different state than where Walt Massey is located. Lexi and her entire team were WONDERFUL in providing photos, videos, paperwork, and lots of phone calls, to share the vehicle with me. They drove the car to my home in Texas and everyone made sure that I was completely happy with the car. Cody in finance was also very good and didn't try to sell me a loan with a high-interest rate (several other dealerships started with 9 and 10%) He immediately started the conversation with a reasonable rate. This was refreshing and appreciated.I was incredibly nervous, never having purchased a car in this way before. But their entire staff eased my worries and did all they could to make sure that I was a happy buyer.Highly recommend!
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September 2023 by Elizabeth Odom
This Jeep dealership is fantastic! They have a huge selection of Jeeps and made purchasing a Jeep so easy and stress free. We found their prices were the best in the area too. Jason (sales rep) and their finance team were very responsive to our questions but weren’t pushy at all. Love these guys and would definitely purchase another vehicle from them!
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September 2023 by Eddie Williams
Very frustrating. They had my new Jeep from July 12 until August 25. Very poor communication. I had to initiate calls to check on progress. Although they did provide “loaner” vehicles, I was not pleased with the quality of the first one which I drove for about two weeks before it was replaced with a better one. That one had to be replaced later and I was provided with a new Jeep to drive for the last two weeks. Staff was at all times polite, but not helpful in explaining why it was taking so long to repair my Jeep…at least not until the final ten days.
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August 2023 by S M Kirby
The people at Walt Massey Dodge were wonderful. They had to search for the parts to repair my Chrysler van that broke down while I was on vacation. Once the part’s finally arrived it was only a short time until they had my van ready to go. I definitely would recommend them.
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July 2023 by Lemuel Baker
Mr. Jason is an outstanding individual! He is knowledgeable and professional! Definitely give him a call to purchase your next vehicle! Thank you so much for your wonderful service!
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July 2023 by Evan O
Had great service until after the purchase. Found the truck online and went 2 days later to buy, come to find out the price was lowered on their website but I wasn’t sold the vehicle for that price. Called salesman and said he would look into it. Never heard back from them. Go figure they got their money. 2 weeks later still waiting on title paper work to even get a temp tag. Wouldn’t recommend.
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June 2023 by Michael Berlin
This was one of the greatest experiences I've had in my years of dealing with Auto Dealers. There was not one moment of pressure sales. The team worked together synchronously and efficiently. We will tell everyone we know if they want a good deal...see Stephen and Jason at Walt Massey. My woman is the happiest southern girl you ever met.
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May 2023 by Jeremy Brantley
They are professional, reasonable, and overall great people. You can also tell they care about their customers and their community. The place is very clean and professional as well. They gave me a good deal on a used car and my trade in, and I am very happy with everything overall.
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May 2023 by Clay Rushing
The folks at the dealership were very knowledgeable, courteous, and helpful. Everyone there helped to make my buying experience enjoyable.
