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October 2024 by Russell Banks
Amazing service! Kind people and very responsive. Excellent communication!
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October 2024 by Daniel McGehee
Jessica & Allison are awesome service advisors! They are friendly & professional, keep you informed on your vehicle’s progress, and always have a smile for you when you come in the door at Walt Massey GMC in Lucedale, MS! My salesman, Mr.David Parnell, is the best guy to work with on getting a new vehicle on the Gulf Coast!
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October 2024 by Nick b
Absolutely terrible experience. I was told a day or two for diagnostics and oil and tire rotation. This turned into over 16 days of waiting to determine what was going on or if they could even fix my vehicle. They originally pushed back my initial appointment a month prior because they said their EV technician wouldnt be available until then. I was ensured he was available and ready at the time of drop off. However, they later claimed my vehicle had a special warranty issue and needed to be fixed so the two day wait turned into a every few days check up or call that left me with no ETA or any real answers. Jessica, my service advisor claimed to call daily, but realistically it was every few days and sometimes not at all, leaving me no choice but to call. On top of that at every turn what was happening with my vehicle changed or was always unknown. Eventually on the last week I was told it was being transported to another location with empty bays and proper tools, equipment, and an EV technician. I specifically asked and made sure it wasn't being driven and was told that was not the case because of the issue it had. However, this contradicts what they told me at drop off, they claimed to have an EV technician who was ready to look and work on my vehicle. Also, midway through they claimed they had to request the proper tools and equipment, which they did not have for some reason and wasn't disclosed when I dropped it off or beforehand.
Finally, I was told the last week it would be a day or two before my vehicle would be fixed and ready. Fast forward to Friday and I had to talk, argue, and debate with several people over the phone to figure out what was going on. Then my advisor called and stated my vehicle was now ready and they could drive it to my house. After some hesitation I paid for the work and allowed them to bring me my vehicle. The problem continued as when I got my vehicle my wife noticed the battery was 100% dead and the gas was below 1/4th a tank. When we dropped it off it had half a charged battery and a little over half a tank of gas. To further cause concern a total of 120 miles were placed on the odometer that was not accounted for or explained at all. This wasn't from them driving it to me as we took that into consideration.
I called and complained and eventually the Geeneral manager of the dealership called but he was completely clueless and useless, did not know nothing and it being Friday he couldnt even locate answers on my behalf. The only offer was to have me get up early on Saturday and waste 4 hours or more of my life going to the dealership to charge the vehicle myself and fill up my tank. Which I didnt do because who wants to sit at a dealership for 4+ hours and waste the day away when they are the ones in the wrong. Plus shouldn't/couldn't they have simply charged it for me and made sure the gas was at least at the same level as I left it?
To this day they havent made it right or felt the need to reach out to me and make this right. Nor did they investigate what happened or how those 120 miles got put on the vehicle if people weren't driving it. Also, they inspected everything and supposedly rotated my tires and now my tire pressure monitoring system needs to be serviced a day or two after being in their shop for 16 days.
For context this is a vehicle that I got from Carvana and had barely owned it for a week or less before dropping it off at this dealership for the above stuff. So if we had no issues prior, why would the tire pressure monitoring system go out a day or two after being at their shop on a vehicle that should have good to go according to their inspection.
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July 2023 by Bailey N.
Thanks Gifford for selling my son a truck with a shot transmission! You knew the truck was bad and sold it to a kid anyway. you say you didn't know. Either your service department sucks or you lied. Probably both. I feel sorry for the next poor kid you screw just to make a buck.
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May 2023 by Brian L Sanderson
This was hands down the easiest process I have experienced in buying an automobile. I called and Jason helped me find the exact vehicle I wanted. Everything was finalized without me having to step foot on the lot. While they worked their magic and continued my day as normal and once the deal was agreed upon they brought me the Acadia AT4 and left with my trade in. I will definitely be buying another vehicle. Fantastic group of people and customer satisfaction is top notch.
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May 2022 by Nanci W.
In February, I purchased a car from this dealership and thought it was going to be the best car buying experience. I was SO WRONG. My salesman was awesome, the sales manager was very nice too--however, when it came to giving me the customer service I deserved, there was none. My issues began when two men delivered my car to me in Alabama. The man who drove it was in a hurry to get home, so I had no instructions on the general operation of the vehicle. When the paint in the door handle wells and doors started showing small white lines, I called to ask if the paint was sealed. They asked for photos, I sent photos. Two weeks later, I called again. The salesman said he didn't receive the photos. I wondered why he never told me about it. I called the sales manager, and he assured me he would handle the matter personally. I offered to drive the car to Lucedale so that they could buff out all the white spots. Nobody said to do it, just that they would get back to me. That didn't happen.It's now May, and I finally decided to get things done myself because I didn't want a brand new vehicle to look like I've had it for years. I had the paint fixed on the doors and handles, then had it wrapped with a clear film. It was pricey. I called the dealership to see if they wanted to reimburse me for any of it, since they failed to tell me to bring it (truth be told, they were very disinterested.I called them/emailed them two weeks ago. They wanted to know the price of just the paint. I told them, and I have yet to hear another word.if you are looking for customer service, you won't find it here.
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February 2022 by Keith Thrash
Today I had my first experience with the Service Department. It was excellent! Hey, what else would you expect from a Walt Massey dealership?Leah Sudduth was my Service Contact and all I did was show up at my appointment time and she did the rest. For the first time ever,everything I was told would happen, actually did! This is a great Service Department that reflects superior management and commitment to customer satisfaction.
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September 2021 by Debbie Gray
Thank you Jarred Cooper and Nikki for making our car shopping experience great! We love our new car. Your the best Jarred!
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September 2014 by White Rose
The whole staff was very helpful in getting me into a truck & at the payment I wanted with no stress or pressure. Ask for Brian, he is great!
