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August 2024 by Sam Zatira
Very unprofessional staff and workers … call a different branch!
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July 2024 by andy zaprzala
Best experience! Thank y’all for all the help!
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April 2024 by Brad Steube
Great customer service.
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January 2024 by John Bullock
My girlfriend and I have been using Allstate for some time now, but we recently had an issue with our renewal that led to our account being immensely overcharged. We've always used the online site, app, or customer service representatives to handle our policy changes, renewal, etc. We contacted our local agent (Robert Dean) to have the issue fixed and his support staff went above and beyond. We were assisted by Michelle Pelkey. She was able to process a refund for the extra charges incurred on our account, adjust our policy to suit our needs, and give us valuable information regarding our policy. We can't thank her enough for everything she did and we look forward to her assistance in the future! Thanks so much Michelle!
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January 2024 by Brenda Chapman
We had great service
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September 2023 by Mary Potts
I get great service at this office!
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May 2023 by Kendrick Holliday
If you need renters insurance please use All State. They have really good prices for coverage of your property and benefits. Customer service is awesome and if they are not available they will call you back and take care of anything needed
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March 2023 by Cami Torres
Very very friendly and painless experience transferring in from another state. Thank you!!!
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March 2023 by La'Oracle Nae
They always take good care of me!
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September 2022 by David Bullock
The Best AllState Agency in South Mississippi.
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September 2022 by Michael
Michelle and everyone in the office is awesome - great job!!!
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August 2022 by Donna Dedeaux
Their rates are decent, but getting them to give you a quote is like pulling teeth, without anesthesia. It doesn’t matter if you express an urgency, call everyday or email everyday, because they assure you while on the phone that they’ll be sending the documents to you as soon as they hang up, but I often find myself waiting weeks to get the requested information. I’ve also had issues with them not answering my calls. On several occasions, I’ve called the office only to have my call go to voicemail, yet if I called back from a different number, my call gets answered. I’m to the point where I feel like I need to change insurance companies, because based on the service I receive, I don’t feel like a valued customer.
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August 2022 by Karen Schoof
Although the office is friendly, the follow through on paperwork is careless. Was given helpful advice to switch to different policies to save money but then agent did not cancel my old policies. I had to personally make phone calls so payments wouldn’t continue to be withdrawn from my checking. Also agent listed incorrect billing address on a policy so it expired which cost me hundreds of dollars. Insurance is all about the details and this office was not reliable. Very disappointed; would not recommend.
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August 2022 by Karen S
Although the office is friendly, the follow through on paperwork is careless. Was given helpful advice to switch to different policies to save money but then agent did not cancel my old policies. I had to personally make phone calls so payments wouldn’t continue to be withdrawn from my checking. Also agent listed incorrect billing address on a policy so it expired which cost me hundreds of dollars. Insurance is all about the details and this office was not reliable. Very disappointed; would not recommend.
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August 2022 by Amy
Very disappointed. Took two weeks to get our new coverage after we closed on our new condo. We were told the day we closed we were covered, but 2 weeks later come to find out the paperwork hadn't even been started and we had no coverage. My husband is a retired insurance owner and he is appalled at this understaffed company and the way it is run. He called, left a message for the owner and never received a call back, this is unexcusable and unprofessional. Thank God a hurricane or fire never happened in the 2 weeks of no coverage. Would NOT recommend this All-State office to anyone go to Gulfport for insurance coverage!
