Hancock Whitney Bank in Long Beach offers a wide range of financial services including checking, savings, loans, and wealth management. The staff inside the building are described as amazing, friendly, knowledgeable, polite, efficient, helpful, kind, and supportive, providing excellent customer service. Many long-term customers express being very happy with the services provided by the local office. While the online services are noted as good, the over-the-phone service is reported to be horrendous. Occasional administrative errors have occurred but are corrected quickly. Overall, it is viewed as a trusted financial partner in a convenient location.
I was new to the coast and Kristen walked me through every step of how to set up my account. She explained everything thoroughly and answered every question I had. She was quick and useful! 10/10 customer service. Definitely will continue to use Hancock Whitney.
July 2025
The staff inside the building are amazing, the online services are good, the over-the-phone service (call center/machine) is horrendous.
October 2024
Ashley was very nice and accommodating! She got me exactly what I needed in a timely manner. She answered all the questions asked. 10/10 customer service and it didn’t take long at all! Thank you ❤️
