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June 2024 by Teresa Stephens
Amazing service! They went above and beyond to get us back on the road.
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June 2024 by cody stephens
Great people, they even stayed working after hours for us.
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February 2024 by TOMMY LOFTON
Great place and good folks that own it and work there. They have always addressed my problems in a professional manner and the prices are really good also.
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December 2023 by Erin Chapman
I'm just glad my car is better and I'm able to grocery shop tonight. My only complaint is having to call to find out details instead of being kept up to date but she's good and so am I.
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September 2023 by Alpha Sierra
Excellent service. I had an air conditioning problem on my Nissan Versa (compressor kept cycling on/off about every 5 seconds, wouldn't cool): they trouble-shoot to a faulty thermo-amplifier in the dash. A/C works perfect now, like in a new car! Staff was courteous, friendly, and helpful...kept me informed all the way including providing an estimate prior to any repairs being done. I recommend them to anyone and would go back if the need ever arises again. TWO THUMBS UP!
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September 2023 by Alpha S.
Excellent service. I had an air conditioning problem on my Nissan Versa (compressor kept cycling on/off about every 5 seconds, wouldn't cool): they trouble-shoot to a faulty thermo-amplifier in the dash. A/C works perfect now, like in a new car! Staff was courteous, friendly, and helpful...kept me informed all the way including providing an estimate prior to any repairs being done. I recommend them to anyone and would go back if the need ever arises again. TWO THUMBS UP!
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September 2023 by P Becker
unfriendly staff, long wait times for warranty work.
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September 2023 by otis blackledge
Most unfriendly customer service I've ever had to deal with. No matter how friendly you are being.
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August 2023 by Harmony aka Halei Love Love
The guy said he fixed my car, it was a hybrid and under my cousins name. But we got the car out of the shop and 20 min it died on us and he wouldn't even pay for the tow or get it back to the shop. Then when it was looked at again by him he never updated me on the car and when I'd call to check on it he was very rude to me and just very short and basically told me not to call again. So they ended up not being able to fix it but I wasn't refunded any of the money and was told that was a diagnostic fee. Seems strange.
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August 2023 by Ramona Triplett
OK I called hermans to find out when I c as n bring my vehicle in and lady that answered phone tells me they don't work on vehicles in the early 2000's , I have been a faithful customer through Burtonsville auto...my husband's truck is 2003 soooo here I am feeling discouraged bc of this. The lady even said the Ford company may not work on them either due to the year ...I took it on myself to call them and they do work on them. I work high in management and I know without my customers we would not have retail or paychecks so this is my concern I feel like it is buyest on thos.
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July 2023 by Ms. Becker
unfriendly staff, long wait times for warranty work.
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July 2023 by Ms. Pank
unfriendly staff, long wait times for warranty work.
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June 2023 by Big Red Agee
I spoke with the guy before taking my vehicle. He told me he could get to it that Wednesday. I drop it off that Wednesday. While talking to one of his employees i got the impression that this guy knows his stuff. After that I felt like whatever the problem or problems were that they will find it. That following Tuesday I got the call to tell me that my vehicle was ready. When I arrived at the counter, I was greeted with a pleasant fellow that I believe was the owner. Thank you for the experience and the attitude you had. I pray that I don't have any other issues, but if I do this will be the first place I will call. ?
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April 2023 by Randy Zahn
Was traveling thru the state from Mn. Had a noise in rear of vehicle. Stacy was willing to take our vehicle for a test ride and determined the problem was our tires. With a shop full of vehicles they got tires and installed them while we waited. The price was fair and service excellent.Service: Tires
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March 2023 by Breuna Gray
Great place to rent car
