Volkswagen Jackson, a well-established dealership in Jackson, MS, has earned a reputation for providing exceptional customer service and a seamless car-buying experience. Drivers from across the state, including Ridgeland, Brandon, and Madison, have found that shopping at Volkswagen Jackson is a breeze, thanks to the friendly and knowledgeable sales staff who guide customers without rushing them. The dealership's commitment to customer satisfaction is evident in the positive reviews it has received. Customers have praised the team's willingness to go the extra mile, such as staying late to address a customer's concerns about a tire sensor issue and ensuring the customer's safe travels. The parts and service departments have also received high marks for their efficiency and kindness, with one reviewer highlighting the prompt service and the staff's empathetic approach. Volkswagen Jackson's exceptional customer service extends to its sales team as well. Customers have singled out specific sales representatives, such as Caroline, for their exceptional service, which includes catering to the needs of both the customer and their children. The dealership's commitment to providing a personalized and stress-free car-buying experience has earned it a loyal customer base. Overall, Volkswagen Jackson's combination of knowledgeable staff, efficient operations, and genuine care for its customers has made it a trusted destination for drivers in the Jackson area and beyond.
Went there for service. Very professional staff. Great use of text messaging to keep me posted on the car. Super expensive, but I expected that to be the case.
August 2025
Great customer service! Love my new atlas cross sport.
July 2025
I got my car serviced for the first time. The experience was awful. It took 5 long hours for them to service my car. I was told that they would clean the car and vacuum it inside. Even after 5 hours, they hadn’t cleaned the car or vacuumed it inside. I drove 2.5 hrs for this type of service. I’m never going back again.
