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August 2024 by Peggy McKenny
Don't have an account, want have an account. Slow as molasses in the winter time without one customer being served. Nasty, rude and can see you waiting to be served and they will literally make you wait, mind you, the whole time there's no one being waited on. Northside Drive Branch is the worse I've seen. They like to dispute with certain customer, and that include the manager in the Northside Drive Branch. They need to replace or dismiss the ones there , relocate or something, and the remarks, I've read of others is not false, should not be ignored, and it appears to be in other Branches, also. Kindness win! Good customer service rewards.
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April 2022 by Alexis Armstrong
This location has poor professionalism and customer service.
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February 2022 by Shawn Knight
First off they charge too much money to cash check and they took 30 minutes to get one check cashed, were very sarcastic and didn't care that I have a business and needed to get back to it will never come back. Like 30 minutes to cash a check come on now
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September 2021 by Cora Taylor
The inside service is good
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March 2021 by bridgette giddens
Phenomenal branch!
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September 2020 by Carrie M.
Rusty Bunn, Trustmark Bank, put me in a bad position during my refinance loan. He pre-approved me and informed me I didn't have to make two months payment. The closing date changed; but, I never heard from Rusty since the day of the pre-approval of the refinance loan. I ended up missing a month's mortgage payment and the two months skipped payments on the new loan was moved to the right. I was never informed of this consequence but I found out the dire consequences of missing a mortgage payment due to Butt failing to communicate with me as my loan officer. I think Rusty Bunn got content and he is full of himself. wake up!
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September 2020 by Blan Newcomb
Horrible customer service will shut he door in your face, laziest branch I have ever visited of any bank
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December 2019 by guy Newk
Horrible customer service will shut he door in your face, laziest branch I have ever visited of any bank
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September 2018 by GARY S.
Bank is involved in a national check scam and fraud scheme by one of their accountholders. They are fully aware and claim the funds (official check) are good when you call to verify funds with the bank . But checks are refused every time and they know this and do not advise you when you call. They will not return my calls to speak to management.
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July 2017 by Marcus T.
Trustmark on Northside Drive is my bank. Each time I go there I'm greeted by friendly people. They have been professional and personable in all my experiences with them (since March 2017). I find the staff to be knowledgeable and quite efficient. I recommend you see Sharon if you stop in. She is fantastic and very helpful. Trustmark gets my trust!
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April 2017 by T R.
Rude. Went so my daughter could cash her check. Had to go through drive thru because the lobby was closed. The teller kept saying she needed my daughter's ID which was in the tube already but she didn't see it. Eventually she found it. We had already been to the bank once so this was our second trip but a different teller. Then she had nothing else to say and didn't even give us the full amount (change) on the check. My daughter said don't even worry about it so we left.
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March 2016 by Nikki Jackson
This branch never has to worry about me visiting there location again. The teller was extremely rude after I wanted in line 30 minutes. She not only refused the service I asked for (which has been done at four other locations she did not offer me any alternative solution) she stated to me that ,"we don't do that at highland village". As a customer of almost ten years this has left the last bad taste in my mouth I can take from Trustmark...
