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November 2023 by Christen Boler
Not very pleased with the service. My second tire rotation where I had to pay and they didn’t rotate my tires. I took pics the first time because I have a spot on my tire where I had to get it repaired and I realized when I got home they didn’t rotate my tires so of course I called and they told me the next time I come, they will do it for free. So the next time finally approaches, and I told the nice young lady of what happened last time and that my tires wasn’t rotated on my previous visit and this time my tire rotation was supposed to be complimentary this time and she stated okay and she will let them know. So of course, I took another pic of the same tire and in the same location and once again, Mazda failed me again. Not only was I charged for it, but they didn’t rotate my tires. I didn’t realized I was charged until after the fact, so at this point, I’m furious. So they get my truck and take it back to do the tire rotation after I showed them the picture.. So now they apologizing and telling me like before , “oh the next time it’ll be free.” Oh next time, I won’t be coming back.. So long story short, take pics before because they aren’t doing the service you’ll paying for.
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October 2023 by Peggy Sue Evans
Ben was so helpful and kind! We found what we wanted and he did everything to make it smooth! He’s great. Josh helped a lot to setting things up for me. I appreciate Mazda so much! I love my CX 5
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October 2023 by Rebecca Tillman
I bought my 2015 Mazda 6 from here in 2015 with only 20k miles. I’ve had my service done here this entire 8 years, at now over 100k miles. I’ve always been very satisfied with any work or maintenance they have done, which has been minimal considering this is such a solid car. Their employees are super sweet and helpful, too. The service here is quick and done well. 5 stars. ?
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October 2023 by Jim Galloway
The entire process was very slow, from intake to payment. Perhaps because the dealership has transitioned to on-line processing from paperwork. This is not an improvement. The cashier’s location had changed since my last visit but there was no signage that suggested the new location. Otherwise I thought the service was good, including a video sent me of the under hood inspection.
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October 2023 by Carrie Bode
Best customer service, by far!! I’ve owned a Mazda for 5-6 years and this is my 2nd one. First time buying tires, and they were fabulous working with me on getting the tires I requested, as well as getting me back to work and picking me up. Great job, guys!! Thank you for what you do!!!
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September 2023 by Victoria Douglas
I am a first time buyer in the car world and I will recommend Mazda in Jackson everyday. I was welcomed politely when I came in, and Austin (my salesman) put in 100000 effort to inform me about every opportunity on the lot that would not screw me over payment wise. He was very nice and educational. I learned more than I ever knew I would about interest rates and financing today. They really work in your favor! I love this dealership!
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August 2023 by Ashley Graham
One visit I was told my back brakes needing changed (with all my paperwork showing green=good) and both my filters. The next visit my brakes were good! This last visit both brakes need replacing now and both filters and I literally had just changed my cabin air filter 5 days before (all my paperwork showed green again). I’m not sure I know what to believe, not that I would pay their pricing anyways but to have a true diagnosis without someone trying to get over on me would be nice, however the people I’ve come across are really nice and the waiting time is very reasonable.
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August 2023 by DC Williams
Wonderful experience at Mazda of Jackson. Everyone was friendly and professional. I worked with Austin, the sales rep, over the course of 2 weeks to get the exact vehicle I wanted. He was very helpful, very patient and got me taken care of. Also worked with Nate in finance, who was just as helpful. Definitely a great experience.
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August 2023 by Dwayne Porter
My wife and I drove from 2.5 hours away to make our new vehicle purchase. Huge thanks to our salesman Will Scott Jr. He made it super easy for us. We were able to negotiate everything over the phone for our new vehicle. The dealership has fair prices unlike many others in the area with hidden fees and “market adjustments”. Will even stayed after closing time so that we could pick up our vehicle. By the time we arrived, all we had to do was sign a few documents and drive off. His service was outstanding and we are happy to be new members of the Mazda family. Huge thanks to Will at Mazda of Jackson!
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August 2023 by Brikenzie A.
The service department has improved tremendously over the last year. I was having a lot of issues regarding my last car not being fixed properly and Mazda was more than willing to take accountability and they gave me a nice discount on a new lease because of this. I haven’t had issues with the service department in a year now and I’m so thankful! Most importantly, the sales man Josh is great! He’s the only reason I chose Mazda for a new lease!
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August 2023 by Krista Estes
I made an appointment for routine service and waited more than 2.5 hours for my car to be finished. I have had similar experiences for past service appointments. I didn’t leave a review before thinking that maybe those days just had higher than normal volume. But this seems to be a consistent occurrence. The staff is always friendly and courteous.
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August 2023 by Paige Richardson
My service advisor, Jennifer, was awesome to work with. I had 2 repairs that needed to be done, one being a warranty claim, and she made the entire experience effortless. She has amazing customer service skills, makes you feel at home and regularly checks in on her clients while they are waiting for the service work to be completed. She is an asset to Mazda of Jackson!
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August 2023 by Andre
Customer service was absolutely the worst! Must have called 15 times over 4 days and noone would answer my calls. Left messages that noone returned. Would not update me on car situation after i was told they would. Misquoted me by $350 on repairs that I was just expected to pay because they already had my car. Would absolutely be 0 stars if it weren't for the head mechanic. Even covered in grease and oil the mechanic tried to stay in touch and keep me informed more so than the service advisor. He tried to explain the problems so i could understand and make an informed decision when spending over $1,200. Though I will never bring my car back unless I had no other choice, I still would have paid double for that mechanic alone. You can tell when a person takes their job professionally. A 5 star mechanic with 0 star Customer service and pricing.
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July 2023 by Lindsay Hippler
The Mazda of Jackson staff were amazing! The managers and sales associates were professional and very friendly. The service department brought my car to their shop immediately and finished expeditiously. I loved their family oriented atmosphere and attention to detail. They made me feel right at home and are my favorite dealership.
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July 2023 by G.A. Varnell
Rusty got me in and the management assisted me with my mazda e coupon as I was traveling and they made my service as accomadating as possible. I am grateful for the car wash as an added measure.Thank you Mazda of Jackson!
