-
December 2023 by Tamika Womack
Work on starting the massage on time.
-
June 2023 by Carla Palmer
The friendliness of the front desk and my massage therapist, Nina.. she is the absolute very best!!
-
May 2023 by Nathan McHardy
Should have read the reviews. Seems repeat behavior. Show up at 9:50 for 10am appt. Wait until 10:25 and ask status. Find out the assigned therapist wasn’t even there. Mgmt offered complimentary service which I declined. Pay attention to your reviews. There’s a systemic problem at this location. Change starts at the top with accountability. Figure it out, try harder and do better.
-
May 2023 by Toya Kelly
All 5 stats for Dee Dee. Takes excellent care of my face!
-
December 2022 by Keli Anderson
Super nice staff and good massage therapists.
-
December 2022 by Dr. Crystal Biggs
I used to have a membership with Massage Envy before the pandemic and had no problems. Recently, it has been hard to get in for an appointment. Luckily, I was able to get one for 11/23. However, had I known that I would have been displeased, then I would not have gone. My appointment was for 5:00. I arrived at 4:50. The receptionist moved quickly with helping me complete my profile and moving me to the tranquility room at 4:57. The therapist came for me at 5:03 and took me to the massage room. She asked what my problematic areas were and told me to lay on the table. She abruptly left the room. Mind you, I hadn't been since before the pandemic, so I didn't know if things had changed with their undressing policy. I literally left out the room to look for the therapist to ask her. When I couldn't find her, I went to the front to ask the receptionist what I needed to do. I should not have had to do that. In all the time it took for me to do that, my therapist still had not returned to my room. She did not return to start my message until 5:11 and she ended my massage at 5:54. I know that they claim the first ten minutes of the "60-minute" massage was meant for consult and undressing, but let's be real, nobody needs 10 minutes, and I didn't even get 10 minutes for that. Then my message was still concluded early. On top of that, I asked for a "deep" massage and that was nowhere near what I got. I told the receptionist my concerns and all she could do was recommend I book with someone else. Why would I be encouraged to book with someone else if I'm going to lose out on time, not receive the service I paid for, and have another experience with someone who may be as impersonable as the last therapist? I tipped the therapist because she did perform her idea of what the service should have been, but it was still ridiculous, and I was not pleased at all. My body still feels the same way it felt before I went in there. It was a waste of $70 and my tip.
-
December 2022 by Jared Hendrickson
What’s the point of setting up an appointment? All they do is cancel it.
-
October 2022 by alicia hawkins
Every time i set up an appointment my massage therapist cancels or has an emergency.
-
October 2022 by Jessica Riley
Everyone is very nice professional and every therapist there knows what they're doing
-
August 2022 by Kristy L.
I received a gift of several visits to massage envy. Getting visits scheduled has been a nightmare. This location consistently scheduled me and then canceled stating that the therapist I was scheduled with did not work on those days. I have tried other massage envy locations with about the same result. Do not waste your money or your time!
-
July 2022 by Kisha Newell
I absolutely LOVED my massages ? Especially by the masseuse’s Michael & Sean?
-
July 2022 by Clay M.
I have never written a review as I'm not one for public complaining but this was the biggest waste of time and money I have ever experienced. First off, after specifying hard pressure and mainly on the upper back, traps, and chest, i received a massage that consisted of light pressing of the palm mainly on my left ribs and arm for some strange reason. I genuinely thought she was going to make a joke and proceed with the real massage for the first 20 minutes but it never happened. The massage was 45 minutes long but was charged for an hour. I hate to complain. But this was just really bad and I left there more tense than I got there haha.
-
July 2022 by Josias Lucas
Lashavia Wiggins did an amazing job with my full-body massage. The atmosphere was peaceful, professional and clean.Will be back.
-
March 2022 by Raven Lawrence
Used to be really good. I called three times in 6 weeks time. Left a message, never received a call back. Never got an answer when I called. However, they made sure to send me the email about the rate increase, which is ridiculous.
-
February 2022 by Colette Cunningham
Usually great service I think I asked for too much this time I'm gonna go with mild or medium from now on.
