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November 2023 by ALLY M
11/1/23 update: My check engine light has come on 3 times in a week at 25k miles (2.5 years). The service department keeps resetting it but will not fix the problem nor will they provide a loaner. It’s not the head because I have been to an Exxon and Chevron in two different cities in between the lights coming in. You can’t tell me all Mississippi gas is bad. I wish I could give them less than one star. I would not recommend the dealership or the vehicle. They are both trash. My next step is reaching out to Land Rover Corporate, the BBB, and a lawyer.Customer service is truly lacking and I was told this before I went down there but I really wanted a Range Rover. Will not get another vehicle from them.Went in to get a 2021 Range Rover on Thursday and they sent me on a test drive with a salesman that did not normally sale these cars and did not/could not show me all the features. Once I talked to Lawrence Porter (a Land Rover salesman) leased a 2021 long wheel base Range Rover on Friday. Lawrence was very helpful to make sure I understood the features of the vehicle.Could not get the WiFi to work and after repeated tries and calls it still does not work as I am writing this review. They say it is a known issue with the vehicle.Dealership picked it up on Monday to get the windows tinted and they brought me back a dirty car. Call and they said bring it back and they will wash it. They washed it and it still had streaks down the side. They cleaned them off and I noticed a small scratch on the door. Pointed it out to them and they said they could fix it but it would not be this week. Told them I would not be available after this week. I was not happy about it and said I do not want a brand new vehicle painted. Started talking to one of the managers and had a respectfully conversation. I went to get in the vehicle and I went to hand the towel to him and he snatched it from me. When confronted about it by a male friend of mine, he call me a liar to my face. Had a conversation with another manager and he apologized.Still have no WiFi and a scratch on my door.
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October 2023 by Gary Patterson
I had an outstanding experience in purchasing my new Land Rover. The vehicle was clean and ready for delivery at the time promised. The process was very simple and the entire staff was top notch!
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September 2023 by Spencer Collinson
De and Lawrence were both prompt, knowledgeable and helpful throughout my entire car buying process. They worked with me to assure there weren’t any gaps in communication, and never made me feel like they were trying to “sell” me anything. They just made sure I got exactly what I wanted. Fantastic experience!Thanks, Land Rover Jackson!
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September 2023 by Queen P
OK Ritchey Land Rover Service Dept… I see you. I saw my vehicle parked outside of the service department. She was clean with shiny tires and I was impressed — all was well. It wasn’t until 24 hours later, after I had driven out of state) that I noticed there wasn't a drop of washer fluid. I thought a basic service check would address that issue, but in this case, it was not and I was very disappointed, that this luxury vehicle’s fluids were not topped off. It actually created a safety hazard for me as I drove in the dark for four hours and the windshield attracted lots of bugs. And thus you get a four instead of five stars. Please do better…
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August 2023 by James Strong
Lawrence Porter and Rod Loper always make sure I’m taken care of. If you are buying a Range Rover in Jackson Mississippi please go visit Lawrence Porter
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April 2023 by Allen Pugh
Spent almost $900 due to a code that said incorrect diesel exhaust fluid quality and the system flushed only for it to happen again after their service work. I called them back and they said even though they didn’t fix the issue they could not take my car until May 2nd. My Range Rover says it will not crank after 225 more miles. A month is unacceptable for a come back job!!
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March 2023 by Justin Dobson
Purchase a vehicle from Lawrence Porter and loved the experience. Lawrence was a total professional during sale and spent a bunch of time with me post sale to educate me on the car. Grateful!
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February 2023 by Drew Arrington
My wife’s Range Rover has been there for two weeks and she has placed and left multiple voicemails with Crystal with zero callbacks for a status. Very frustrating and I finally called and left a message with their “Service Director”. Vehicle is still at dealership and don’t know when we will get it back. Very poor customer service in my opinion. We’ll be using another LR dealership next time. The extra driving time is well worth better customer service.
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February 2023 by Bryant Clark
I got a recall on 2 vehicles that could potentially leak gas and cause a fire. Contacted Richie automotive in October 2021 and was told it was a backorder on the parts and my vehicles was 28 & 29 on the list. Fast forward six months I was in Mobile, Alabama 5 hours from home and I walk out hotel to my LR4 and smelled gas and smelled gas. There was puddle of gas under my truck. I had to tow my truck to the local land rover dealership . Then I rented a vehicle for 3 weeks and I had to drive back to get my truck. Total rental cost was $1200. Since then I have contacted Richie several times about the recall on my other vehicle but they tell me I'm still on the list It's has be 18 months and they are basically refusing to fix my truck on a deadly recallHow can Land Rover Mobile get the part in three weeks but after 18 months Richie claim it's still a back order? Make sense of that!!
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January 2023 by Richard K.
The service department at Ritchey Automotive is the worst I've ever dealt with, and given my prior experience with a dealership in Shreveport, that's really saying something. It takes dozens of phone calls and voicemails to get a single callback. You can never get a live person on the phone about your service issues. I have had a simple part that needs to be replaced on my vehicle for the last three months, and they are either unable, incapable, or incompetent to the point that I still have these parts missing, and cannot get a live person to answer the telephone, and explain to me what the problem is, or how to fix it. They do not answer the phone, whether it be the service advisor or the service manager. They rarely answer emails. They misdiagnosed an electrical problem as well, but luckily a local windshield repair shop figured this out (and fixed it) for free, in under fifteen minutes, whereas the Land Rover "Service" Department couldn't do so for months, including having the vehicle in their shop twice for a total of 6 hours. If you pay the money it takes to own a high end Land Rover, you shouldn't be subjected to incompetent service. In short, if you have the option, use Land Rover in Little Rock, Memphis, New Orleans, Baton Rouge, Birmingham... but do not use Ritchey. This service department is an epic disaster.
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November 2022 by Erica Callan
I had a great experience working with Lawrence Porter to purchase my new car. He went out of his way to keep me updated, deliver and teach me all of the features on my Defender!
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October 2022 by Yasser Alabaishi
Lawrence Porter was my sales consultant and he was an absolute pleasure! He was honest and transparent. He is an outstanding, and experienced Sales Consultant. Lawrence was very professional, knowledgeable and quick to get back with me and will call to ensure my vehicle will be the item I want. He is an overall nice gentlemen. A great salesman who is about taking the time to help customers.
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October 2022 by Tym Terrell
Lawrence Porter was an awesome guy. He didn’t even tell me my car and I called him and he just sent me up with my aunt control and his finance manager. Danielle sold me a warranty that I needed and we’re thinking about Christopher using and I just think God for Lawrence Porter. and you need to keep Lawrence Porter around for many years, because hey, I’m gonna buy my next rover from him for sure.
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October 2022 by Matt Bellisario
I felt the need to share, after reading mostly negative reviews regarding the service dept at this dealership. Within last 3 weeks I needed them 2 different times, and I have encountered nothing but professionalism, fast response and service times with my issues fixed. I am very pleased with this service department and would recommend anyone to go here for their needs.
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September 2022 by charles grimes
We lined up the service department to change the brakes on our Range Rover payed for the service (no one said you need brakes) got in the vehicle and the worn pads light was still on, so we went back in to let them know the light was still on then we find out they ONLY changed the oil ( this was done 3 weeks prior BY ANOTHER Land Rover dealer and a LAND ROVER sticker was on the window ) The other Land Rover dealer was booked till October is for the reason to use Jackson Land Rover ( now I know why they have openings) First time I’ve seen Land Rover dealer with service like this. And they told us the service light was on was the reason for oil change so I asked them you did not see the brake light? But the service light was not on. Sent them an email with the service that was performed 3 weeks ago and as I expected NO RESPONSE. Added the photo of the sticker they evidently didn’t see or change out.