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November 2023 by Carol Jones
I had a Volkswagen Jetta for 16 years until it was time to get a new car. Thomas Weissinger's knowledge and, professionalism helped me with my decision to purchase a Toyota. Toyota is known for its dependably and its economic value. I can always rely on Thomas and Toyota to provide me with the best possible customer service.
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October 2023 by Tony Johnson
I purchased a 2021 Lexus on 10/5/23. I don't ask for much just be honest. I asked my salesman did the new car have two sets of keys and he told me yes, after signing all the documents the salesman only brings me one set of keys.....and his response was "my bad we only had one set" note I asked about the keys when I first got there. The salesman had no solution and the manager was standing there and told me "I should contact Lexus for a second set" very unprofessional by both members. Toyota of Jackson should be the ones ordering my second set of keys not me very unprofessional work by the salesman and manager!!!!
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October 2023 by Shasta Sheffield
Kilamanjaro was a great salesman! He answered every questions I asked and was not pushy towards me buying a vehicle I was not interested in. Mr. Gerald Monroe was a great financial officer! He did everything to help me get the paperwork signed while my husband was at work.
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September 2023 by Robert Autry
Service was fine! Service was costlier than I expected. Always disappointed that a $500 service appointment does not come with a free car wash. My overwhelming feeling is that auto dealerships are simply not what they used to be. Even the reading material in the service department was stale dated with many of the periodical reading materials bearing dates of 2019 - even the Toyota internal promotional materials. Not very impressive!!
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September 2023 by Patricia Smith
I went in today with high hopes and a new vehicle. I was the only client in the building at the time. I was greeted by Mr Corwin Lawson who made all my nervousness disappear. My car buying experience was a blessed one!!! He kept me up to speed on every step, surprised me with the vehicle I had prayed for and threw in a few jokes here and there ? I give my experience a 15 ⭐ Thank you again Mr. Corwin.
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September 2023 by Nika Kalynovska
Definitely come here if you’re looking to sell! They’re amazing throughout the entire process, and they give you the most fair price for your vehicle. I went to several other dealerships, and Toyota of Jackson was by far the best. They also gave me my check the same day! 11/10 experience here.
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August 2023 by J. Sam McLelland
The Toyota of Jackson staff is courteous, helpful and knowledgeable, and want your purchase experience to be special, and in my case it certainly was that and more.I would highly recommend anyone looking for a good deal on a new or used vehicle to give them a chance to earn your business.As an example, they spent quality time making sure I understood the features and nuances of the vehicle I purchased before letting me leave their dealership, and told me that if I had any additional questions to reach out to them and they would make sure they answered my questions.The following day I dropped by with a few questions and they were quick to answer my questions and put my mind at ease with regard to my questions and knowledge of my vehicle’s nuances.The dealership management and sales teams work well together to provide that feeling of appreciation for your business.Thanks again for an excellent vehicle shopping experience.J. Sam McLellandBrandon, MS
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August 2023 by Byron Galloway
Scheduled appt preparing myself for full brake job and heavy expense. However, technician found issues with brakes could be remedied without replacement of rotors and pads. So appreciative of the honesty and professionalism. Will be using consistently rather than sporadically from now forward. Thanks to Ed and tech who did the work!!
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August 2023 by Ryleigh Grzanich
Wishing I could give it 0 stars. The buying process of my 2023 Camry was nothing less than perfect. Tamara is great & I highly recommend her!! Now the service department, that’s a different story. I took my car in for an oil change (this is my 2nd one) and noticed the next day I had a huge dent in my quarter panel from the lift they put my car on. They took responsibility for the accident, but quickly made it worse with the customer service. It’s been two times now I have had to bring/leave my car to get it “fixed,” and it still hasn’t been done correctly. Putting half effort into fixing my brand new car that they damaged us mind blowing to me. This is the worst experience I’ve ever had with a service department, I hope to ever have to visit the Jackson location again after this.
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July 2023 by Jason M.
Great experience. Salesman was Jeffrey. Great all around experience after leaving another Toyota dealership in town.
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July 2023 by Tina Davis
Purchasing a vehicle was effortless thanks to Jonathan Bishop who was my sales person and Kal Brown who guided me along every step. They were very helpful in making sure I get the best deal, and the vehicle I wanted. Kal made sure I was taken care of from the beginning and her customer service was top tier in customer satisfaction. Thank you again to Jonathan, Kal and Timothy Adams for making this process easy for me!
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July 2023 by Jajuan McNeil
Jeffrey is excellent. I was looking for another vehicle 6 or so months ago. I came back to the dealership he remembered my name and I felt like he tried his best to get me to the right car for me.If you’re buying new or used, Jeffrey is really the best there is!
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June 2023 by Lynda Stinson
Mr Bobby Horton and the rest of the team made buying my first new car since 2011 a wonderful experience!! Bobby was very patient and answered all of my concerns and questions with confident knowledge and total understanding! I drove away from their completely satisfied! You absolutely need to consider Bobby Horton and Toyota of Jackson, when shopping for your next new vehicle! Thank you Bobby!
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June 2023 by Sonya Johnson
My vehicle stopped about 6 miles from Toyota. I called the salesman there who sold me my previous car and told him I was stranded and wanted to come there and look for another vehicle because my previous vehicle he sold me was totaled a month ago. I had been talking to him earlier after the accident to let him know I would be coming one day. So that day he actually offered to send a tow truck to pick up my daughters vehicle and have the service department look at it. But I had already made it to Firestone and so he picked us up there. We looked for a vehicle and decided they were not what we were interested in. He was understanding and said he’s sure something would be coming in. But he was also concerned about what Firestone was saying about my daughters vehicle. It turns out that they were overcharging and not fixing the problem. Meanwhile Arthur Pearson who is my salesman was not bothered by our not finding a vehicle. And my daughter asked about the highlande, which I knew was out of our price, but we looked again and fell in love with one which was not the price I’d hoped for but closer than any others. And it was a highlander. The miles were high , but my friends told me thAt wouldn’t matter it was a great carSonya Johnson
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June 2023 by Julia Lewis
The past 2 cars that I have purchased has been from Toyota of Jackson. It is simply because of the salesmen Arthur Pearson. I know when I purchase a car from him I know I am getting the best car for my money. He is so polite and always ha e a smile. I refer all my family and friends to him. If he wasn't there I would go somewhere else to get a vehicle