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September 2024 by Mario Wayne
Mr. Fod and Dee was so very helpful towards me. Great Customer Service , I will continue to request Mr. Fod each service.....
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August 2024 by Felicia Funchess
We often hear that dealerships take a long time to get to your vehicle but that wasn’t my experience. My service advisor responded to me in a timely manner . He addressed my concerns. My vehicle was diagnosed and repaired at an appropriate time
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August 2024 by Scott Watkins
Very professional and listened to what I was looking for. Very helpful in allowing me to accomplish what I wanted.
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August 2024 by Arturo Vega
Recently bought a Camaro SS 1le and has an amazing experience with this dealership. They were extremely accommodating and easy to work with. That was since I drove all the way from Texas to their location. They answered all my questions over the phone and went above and beyond to make me feel comfortable about the purchase. Moon the sales associate was great as well as Seth and the general manager. Definitely recommend them if looking into purchasing a new vehicle!
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August 2024 by Lmb9770
I highly recommend anyone who needs service to come to Herrin Gear Chevy. They kept me informed of my vehicle. The young man I believe his name is Dre worked on my vehicle. They all treated me like I was family. Come to this location for your vehicle needs. Denisa
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August 2024 by Courtney Moore
The first time dealings with Fob was good, now this 2nd time I don’t know what his problem was. For one he act like he never met me after the week before of making plans to bring the truck back for services. He had the non care attitude and then if my appointment at 12:30 why would it take till Wed or Thursday to do diagnostic on my truck. Then he just parked in back like oh ok my appointment was at 12:30 and I got it to him 2hrs early. I didn’t understand at I went back and got my truck because his service was horrible. I’ll take my truck elsewhere
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August 2024 by Jareva Brown
Fod is really a genuine person. He is always very nice, helpful, and truthful. I enjoy having him as my service provider.
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August 2024 by Fongettia McDuffy (Shan)
Larry was wonderful. I am so grateful that he was able to assist us with this purchase. Larry will be seeing me soon when the new Chevy Traverse is available in the area.
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August 2024 by Sonji Hughes
This was the worst experience I have ever encountered. My vehicle was there for almost two months. Just picked it up today, when walked in the body shop office there was Noone at either desk to assist another lady and myself. She said she been waiting over 20 minutes before I came. I guess both workers must was a break. We were the only two customer there after about 10 minutes they both walked in didn't even speak or anything very rude. It was everytime calling up to check on my vehicle to see what was going on with it no answer. No return phone calls after leaving messages after messages. And when finally reaching Brandy the person who was handling my information . It was away some kind of excuse except when she was saying you might have to pay service fees. She has no kind concern for the the customer. Always a attitude very unprofessional. I had to continue to tell send my vehicle to service atleast 5 times. This was a very long process dealing with them but never again.
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August 2024 by linda buie
it was friendly and a short wait
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July 2024 by Quanesha Bradley
9/10 do not recommend. Other than getting the truck I wanted, I do not recommend. Mr. Godfrey was a complete lier in regard to reassuring me that the dealership sent my credit union the check to pay off my previous vehicle…. That was a lie. He could not provide tracking number or mail carrier until a week after he stated that the check was sent. I was paying a late fee & car note for a car I no longer had. Saler, seemed inexperienced but ill give him a pass.
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July 2024 by Rick webster
Lexus Website baiting. Can’t trust the website, “in-stock” doesn’t mean it’s there or available. Don’t waist your time going there. Extremely aggravating
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July 2024 by Katherine Tolden
Very stressful. About 3 weeks ago my request to check sunroof for leakage was ignored. Maintenance check instead was done & windshield replacement suggested for my 2010 dts Cadillac. No leakage from sunroof. On 3/25 I returned my car due to leaking from sunroof. Also met with Chris (service mgr) about the above issues. And stated to Chris I observed leakage from rear of sunroof. I left my car to be serviced. Yesterday received phone call from Fod leakage found from sunroof rear drains. Which should have been found on first visit. Communication about service/labor not good as well.
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June 2024 by Eddy D
Seth Richardson is the most unprofessional salesperson I have encountered with. He has tried to purchase my vehicle and his way of negotiating is bullying with some choice words. I would recommend staying clear of this salesman
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June 2024 by Amanda Herrington
A dealership willing to work with you on trade ins, overall price, and comfort. Job well done.
