Audi Jackson is a dealership known for its friendly, helpful, and honest staff, especially highlighted by the service provided by Heather. Customers appreciate Heather’s clear communication, honesty, and kindness, whether they are scheduling service appointments, receiving updates about repairs, or dealing with unexpected issues. She consistently sets proper expectations about wait times and repair costs, and she treats all customers fairly and equally. For instance, she went above and beyond by informing a customer about a recall and safely storing left-behind garage door openers, demonstrating genuine care. Customers also value her support during difficult situations, such as when traveling and experiencing vehicle troubles. On one occasion, Heather coordinated a tow, arranged a shuttle, and helped get a tire replaced promptly, showing exceptional customer service. While the parts and service departments are praised for their helpfulness, some customers note that scheduling appointments can take a long time, and communication about repairs, especially recalls, can be lacking. One customer had concerns about the service department not providing detailed information about a recall involving the fuel tank, which caused frustration. Despite these issues, the overall experience with staff like Heather remains positive. The dealership also excels in the car-buying process, with customers describing their experiences as top notch. Sales staff are described as kind, knowledgeable, and informative, making the purchase of vehicles, including new models like the Q7, a smooth and enjoyable process. Customers from out of town, as well as those from other states, feel confident in the service and care they receive at Audi Jackson. Overall, the dealership is recognized for its friendly service, honest communication, and dedication to customer satisfaction.
very friendly staff we purchased 3 cars the same day from kyle he helped us alot
August 2025
I appreciate the service team. They make sure that your concerns are met. If you have a problem they work to get it resolved and Steven is amazing. He is the reason I keep coming back to Audi Of Jackson. A good service advisor goes a long way with me.
July 2025
Danielle the finance manager was extremely helpful and kind! Kyle was also very helpful while trying to deal with a stressful situation! These two made my experience buying a car great!
