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August 2024 by Don Kelly
Fraud and or spam, I purchased a package online 7-3-2024 and paid a 9.95 fee for priority shipping. By the tracking number it was to be delivered 7-8-2024. I received several text messages stating there was a problem with the shipping label to enter the correct information so it doesn't go back to sender. I tried reporting this but nothing was ever done about it, then I had two different purchases charged against my debit card. My package never arrived I called several times because I don't drive anymore and I am disabled to try and find out about my package. I was told on three separate occasions several lies about my package I never got the package and nothing was done about my 9.95 priority shipping fee either. USPS used to be a reputable organization now it's like several escaped children's daycare, big joke.
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June 2024 by Samuel Fonteh
A package was sent to me from this facility on April 1, 2024. Delivery was due 04/04/24. Today 4/18/24, it has not been delivered to any other facility. My local post office in MN traced to say all other packages that left on that day from this facility have been delivered. If package did leave the facility, and is yet to be delivered, it should have been stolen by the transporting driver. Otherwise, it was scanned and never dispatched from Horn Lake, or it got to another facility (that i do not know of) and was stolen without being scanned. No report on damage or wrong address so far after 2 service requests and over 6 phone calls to USPS.
Now over 40 days and counting.....
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May 2024 by Peggy Ward
The USPS has PATHETIC SERVICE. Mailed a package 4/16 was supposed to be delivered 4/19. It is 4/22 and not delivered, can't find out any information on Informed delivery app, have tried submitting service request in automated system, recording states unable to submit, tried submitting online "cancelled due to no available agents" tried live chat same thing. They take your money for mailing a package but don't want to give customer service after they get the money. From now on I will use UPS. They can get packages twice as far in half the time!!! UPDATE:4/30/24 My package is FINALLY being delivered today only 11 days after I was told it would be delivered and 6days after her birthday. Total days to get a package 560 miles is 14 days!! Pony Express was faster.
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May 2024 by Glenn Mccool
Very friendly and great service!
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March 2024 by Debbie Ansbro
Mailed a Christmas card from Florida to horn lake on 12/6/23. On 3/6/24 it was marked returned to me as could not be forwarded. The address is correct!!!
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March 2024 by Prince Jokrel
This location has extremly rude inside employees. They scream at new customers who don't know what they're doing. They have an attitude problem when customers ask any type of question. They sigh and drag on, never with a smile on their face. They've worked their for years (since ive been alive) and seem to not care or like their job. If they don't like it, they shouldnt work there. I get that it may be mentally exhausting to work there, but that's no excuse to belittle and disrespect customers. If you need to mail something, go anywhere else but here.
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February 2024 by b babe
Some employees here definitely leave more to be desired. Upon entry, I needed to tape and label a package. I could see that there was another person in line ahead of me, so I go ahead to the counter with the tape available for use. I tape up my box and hop back in line. I'm signaled by the first employee that it was now my turn. I approach and greet them, and was immediately told, "You can't use that tape unless it's priority. There's other tape on the wall." I look at them, dumbfounded. I've been coming here for years and never run into such an issue. I turn and look at the wall, I only see tape rolls for purchase. I told the employee ,"I used the tape over there." And point to the counter where there is tape freely available for use- or so I thought. They say, "You can purchase tape on the wall if it's not priority." I'm still extremely confused, and ask, "..I have to buy tape?" And they nod. I'm irritated at this point, and go and grab a roll for $3.99. The employee is stripping my box of the tape I used previously, hands it back to me. I take it and move to the other counter again to re-tape my box. As I'm doing so, a second employee approaches the first and I hear them explaining that the first should have told me the difference between priority snd regular. I return to the line, and when it's my turn again, I state that I need a shipping label. The second employee is accompanying now, as if they're making sure the situation is more clear since there was an extreme lack of clear communication before. They explain "You only get a shipping label if it's priority- if it's not you need to write on the box." I'm still confused, and rather frustrated at this point. I just say, "I just want to ship it." And shrug, trying to not come off as too pissed off- I never want to be that person. They explain again about the shipping label and I shrug again and say, "Priority I guess then." I fill out the address off to the side again, and the first employee has the audacity to meekly come up to me and say, "You wouldn't have had to buy the tape if you told me it was priority." I just am short with them and want my package mailed off at this point, I've been forced to buy tape that I didn't need because the difference between priority and regular was poorly explained to me- when every other time I've come here, I have never had such a frustrating experience. I've never had an employee try to assure me my package is not priority right off the bat? I don't even care about the amount of time it takes to ship- I just needed tape and a shipping label. If that makes it "priority", okay, sure, fine! God damn this was irritating. Train your people better since you're gonna get benefits and insurance with your cushy govt job :)
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January 2024 by Shaneiqua Randle
I done mail stuff off at this post office and my mail have came up missing twice this is pitiful and sad gone report this two I had mail off two money order to police and someone open them and never sent them off and also mail my check stub to the ssi office they never made it to ssi peoples somebody don’t have no business working at the post office at all
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January 2024 by Johanna H
Another victim of mail being stolen from this post office. My grandmother sent me a Christmas card with cash, yes I know cash isn't supposed to be mailed, seems that rule exists because there are thieves that work for the post office... Shocker. I have lived in many places all over the country and have NEVER had my cards blatantly opened - the envelope was opened upon delivery, my mail also goes into a locked mail box so they can't blame it on a passer by-that tells me the problem lies at this post office. Seeing the other reviews tells me I am not wrong. This is not my only problem with this post office but I don't think there is enough characters available to get into the other issues here. This post office needs a complete over haul.
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October 2023 by Jess Burke
I get mail snipped all the time here. I would NOT trust the location at all!
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October 2023 by lee street
The women in there are toooo comfortable and very sarcastic!!!! They act like they're about reproach
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December 2022 by Jon Daly
Great post office, I simply drop off the packages and they are scanned before being sent on.
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September 2022 by Pamela Dean
Very professional and prompt.
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August 2022 by Silvia Thompson
Worst service ever, most of the time my packages are left somewhere other than my house.
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July 2022 by Tamesa Pleas
I have never had a problem with my mail being delivered, until today. I received my package opened without the product in it. I called customer service, only to be told it couldn’t be tracked to see what happened. Seriously?! I’m pretty sure one of the workers removed the product from my package. I pray we never experience something like this again.
