Kroger is a one-stop shop offering thousands of quality food and household products, from fresh produce and meats to dairy, home goods, and pharmaceutical needs, with decent prices and some good deals to be found. However, experiences vary significantly by location and time of visit. A common and frequent complaint involves staffing and checkout. Many stores only have one side of the self-checkout open, leading to long lines that back down the aisle, while regular cashier lanes are often closed. This causes long waits and is difficult for elderly or handicapped shoppers. At self-checkout, the system often requires employee approval for larger orders, but customers report waiting a long time for help, with some employees being inattentive or even making rude comments. Late in the evening, staff stocking shelves can make customers feel rushed. Other issues include occasional price discrepancies where shelf tags are not updated, leading to overcharges at the register. Furthermore, some locations have a problem with individuals begging for money from customers in the parking lot, which management is asked to address. Despite these consistent operational frustrations, many acknowledge Kroger as a great company with a well-loved pharmacy and generally stocked shelves. The overall sentiment is that the store offers convenience and savings, but customer service and frontline management often fall short, creating an inconsistent and sometimes unpleasant shopping experience.
Employee was very helpful I was trying to pay with a check and cytergy turned it down. I put it on a credit card. I will not be shopping here again because of this. I tried contacting cytergy and they can't find the transaction.
June 2024
Found everything we needed except some hours are incorrect on the app.
