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May 2023 by Angela Whitmore-High
Really nice employees in store. Unfortunately online orders are always cancelled. Had a ship to store order that was “lost”. So I always have online orders placed at Horn Lake where they seem reliable. Wish things could be more consistent. Love the tall sweet cashier guy and sweet lady around cosmetics. I know they are all doing their best.
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May 2023 by B M
Don’t use this pharmacy. The front staff are good but the pharmacy doesn’t have their stuff together. It’s the least reliable pharmacy around.
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May 2023 by Emerson Gilley
Heather A was really rude and wouldn’t answer any of my questions and just sat there and looked at me everytime i asked questions for about 5 minutes then just walked away. will never be back.
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April 2023 by Micah Lowe
Staff is always friendly and available to answer any questions I have! Pharmacy has always been helpful and does an amazing job!
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April 2023 by boxerlover519
Update: This pharmacy is still terrible on so many levels. Had an appt for a shot....still had to wait an hour for the pharmacist because he 'was so busy'. I had an APPOINTMENT...not my problem you are the only one on duty. He was very rude about it. The drive thru is always so long...and the employees are usually not friendly at all. I dread coming here for my prescriptions.Don't use this Walgreen's for your FedEx drop off! I dropped a package off Monday at 5 pm, 2-day shipping for Valentines Day....I watched her scan the packages...yet there was no scan showing until Tuesday, the next day at 630 pm when the FedEx driver picked it up!! Needless to say, it's Valentines Day and my packages still show in Memphis, scheduled for delivery tomorrow! FAIL!
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March 2023 by Sushma Chowdhary
Had a lovely experience at the store with. Carly D Thompson who went out of her way to help me with the purchases I made that day. Will surely visit again. God Bless
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December 2022 by Courtney Hicks
I have thought for years that the Southaven Walgreens was the worst I have ever dealt with....Congratulations to the Hernando Walgreens! You take the cake on being the absolute WORST Pharmacy. Wait on hold for extremely extended times, get hung up on, attitude from employees, 20+ minutes waiting in the drive through with two cars ahead, NEVER shipping prescriptions when ordered unless I call after a few days and ask why it hasn't been shipped. Even going so far as to tell me just to come pick it up myself. I am in the process of moving all of our prescriptions because, despite what should be convenience of a drive through Pharmacy, this is without a doubt the worst place I have ever had to deal with.
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December 2022 by Sid Bogue
Pharmacy won’t answer the phone. You sit on hold for 20+ minutes, then it starts ringing, so you think they are going to answer and then they just hang up on you. I stopped using them because of this and went to Walmart. Walmart discontinued one of my meds, so had it called in at Walgreens and still have the same issue after over a year not doing business with them. Guess it’s time to go to Kroger or CVS because I won’t spend another dollar at Walgreens.
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November 2022 by Brittany Huffstatler
Pharmacy is complete trash! I understand your system for processing prescriptions is down. Prescriptions that were already filled prior to the digital issue only have to be checked out. Also, your hours are 9:00-6:00 on Saturday’s I showed up at 9:15. If you can be on time you should be fired. Sick people should not have to wait on disrespectful individuals. If I could zero stars I would. Your mess up caused a hold on a prescription my child needed and insurance was not available. Thankfully the manager at the Craft Goodman store fixed the issue and filled the needed prescription.
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September 2022 by Russell O'Keefe
Ok...So i'm on hold with for the pharmacy for about 20 minutes driving from Southaven to Hernando. I walk into the pharmacy, still on hold, I get in line and watch multiple employees just dump my call when the phone rang at their station. Then, to top it off I ask to talk to the manager and her only repsonse (with a nasty attitude) is "we're doing the best we can". No "i'm sorry" or "I apologize"....How about this, change your recording to:"Thank you for calling Walgreens. At this time we are not taking any calls, we apologize for the inconvenience."I would have been COMPLETELY cool with that. This location is absolutely horrible.
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May 2022 by Maya McNeal
The pharmacy customer service is horrible. Let me be clear the pharmacist, Andrew or Andy is horrible. He's definitely in the wrong profession. Customer service is key and he lacks terribly in that area. I would give him a zero if it was possible. VERY UNPROFESSIONAL! Also a technician there is a thief and it's covered up by the pharmacist! I'm just saying just because it shows that the pill count was circled and initialed doesn't mean all of your pills are there. I was told that the tape would be pulled and the technician must've double counted but I got nothing! I will never go there again to have a prescription filled. Liars!
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March 2022 by Tonja Allen
Walgreen Hernando was out of stock on my prescription & I called per my email & voicemail. They double checked and told me to look at other Walgreens? I know there are a lot in the area (not from here). I thought she would let me know other available, but I had to request for suggestions? I know that we are busy, but customer service should be 1st. Now, they did come back with location - yes, I got it in Olive Branch. This is just reminder - please think of your customer & let them know of other optional locations not a generic check other locations.
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March 2022 by Steven K
After kroger repetively let my 5 yr old run out of his very important seizure medicine, month after month, these guys came to my rescue. JESSICA DID A GREAT JOB ASSISTING US! She was very friendly and answered all our questions. THANKS WALGREENS! YOU ROCK! KROGER PHARMACY IS A NIGHTMARE. but thankfully walgreens had our back.:)
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February 2022 by CHAD FISHER
A very poorly staffed drugstore. For whatever reason my doctor can send in my prescription electronically but they can't electronically order it. Until I show up to get it. I been using them for over a year that was my first MISTAKE. I get there today to get my medical that I HAVE DAILY to find out Oops no one order it and they don't have it. So I asked can you send it to another Walgreens. No they can't. He said I just ordered it and we might get it on Monday. Or you can call your doctor on Monday and get it moved to another drugstore like CVS or someone other than us. CAN WE GET A OTHER DRUGSTORE IN THIS TOWN THAT CARE ABOUT THERE CUSTOMERS
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January 2022 by Mariah Johnson
So I guess Walgreens pharmacy is into HIPPA violations! Had 3 Rx sent in on Monday, 2 were ready that day, other one said pending. I waited a couple days incase it was out of stock. I haven't gotten any updates on Rx status. Called today (Thursday) and spent 25 minutes on hold to talk to pharmacist. She asked what Rx was for and said that they wouldn't fill it for that illness because it was off label and not FDA approved. That is none of their business!!! A DOCTOR called it in for an illness, it doesn't matter if it's off label or what illness it is for, that's the doctor's decision. And last I checked the vaccine that Walgreens is giving out wasn't FDA approved for a certain illness either!!!(Kroger and our insurance have no problem filling this Rx)I quit using Walgreens Pharmacy years ago, now I remember why! (The staff is polite but the policies are bogus!)
