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February 2024 by Kevin K
Clean, well stocked store, very pleasant experience
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January 2024 by Lavette Trotter
Great shampoo and trim for my puppy.
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January 2024 by Kim Hancock
Only place I can find a variety of cat food without shopping online.
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January 2024 by Vinnie D.
They're a dog friendly place. Their groomer does good work, even with a nervous dog. They have training classes for puppies too. Our dog loves her trainer.
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January 2024 by Willis Slane
GRACEY LOVED HER SPA DAY!
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January 2024 by Cheryl Watkins
Staff was super friendly and helpful! I didn't feel like a pain asking for help twice and they saw a line of people forming to check out and opened another without anyone having to ask. Seemed like a great team!
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July 2023 by Cassandra Hall
This was my first visit to petsmart. The store was clean and neat. I was visiting the groomers who were all very nice and did a great job.There was an adoption event going on which seemed well organized. Everyone was having a great time.
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July 2023 by Angela S.
WOULD NOT ANSWER THE PHONE !!! I left my glasses and realized 10 minutes before closing and nobody would answer the phone !!!
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July 2023 by William F.
I've been waiting for 15 minutes just to get feeder fish. I talked to a cashier and she said she would call someone. While waiting again I see two employees walk out and go casually talk with the same cashier. Still neither person came to help.
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June 2023 by chassidy cromwell
Friendly and very helpful!! The employees always make you feel comfortable and at home.
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June 2023 by Dawn W.
I was very disappointed in the help there, this particular day. The manager I assuming was the heavy set blonde, it was obvious she did not have any trIa skills nor manger skillshas no training into management. There was a person of a African American working there who was the rudest person I have ever encountere. when I asked for her name, the exact answer the person gave me,"some people think I am a blackboy snd some thought he was a black girl. I asked for name of this person again. He said "call me whatever you want" I said oOh you are a he she, it went and go my dog, he/she but pulled back when I reached for my dog .From there things escalate. I asked the heavy blonde girl to headed to call the police. I spoke to the officer and told of course my side after he heard from 3 employees standing there. Then I was advised I was banned from Pet Sense. I can't help but wonder why the store didn't report this incident. Or they may have and on up the ladder it's the same mentality Dawn WarrenPOBox 113Soso,Ms.39480.
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May 2023 by Dezarae Gonzalez
I enjoy going into pet smart and all the employees are very friendly . They have a few discounted items at the end of the aisle and I love catching the deals !!!!
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May 2023 by candace s.
If I could give a half star I would! These people butchered my dogs hair. Do not put your pet in their hands. Awful service , my dog looked like a 3 year old cut his hair! Avoid at all cost ! You can cut your dogs hair better yourself!
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April 2023 by romil Gandhi
To avoid doing their jobs they canceled my appointment 1hour before the schedule time. I mad the appointment 3 days ahead of time. When I called them to see if they have appointments available for later they said if I make it there in 10 mins. they will be able to squeeze me in. After making it there in less than 10 mins. The lady started giving me a bad attitude as soon as we entered. She did not even acknowledge us. The other grooms who was working on a another dog behind her at least acknowledged us and said she will be with us in 2 mins. After 5 mins the 1st lady comes to us with an attitude like she did not want to do her job and we are forcing her to do her job. After all this she tell us that we have to leave our dog with them for about 5-6 hrs(she could have told us this over the phone when we spoke).So at the end after wasting time and gas we ended up giving a bath to our dog at home because the groom did not want to do her job. Which we were not forcing her to do. She chose this profession/job for herself.Just disappointing behavior from the groomer. I’ve been a regular customer at this store for over 2 years. Never had a problem with anyone ever. Everyone knows and loves my dog (Roku).I guess we will have to just find more friendly people to work with our dog.
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March 2023 by Rach Y.
Grooming is a hit or miss with this location depending on who completes the service. But this time was the last time I'd take my husky, why? Because I was told they will not longer do services for me. Yep. I was blacklisted because I called after a flea bath for my dog and requested a re-do because my dog was left with a bunch of flea dirt on her hind legs and lower back. I noticed this 2 days after the groom when I was brushing her. I called petsmart to and kindly let them know of the situation and asked for a quick re-wash of her hind legs. and so they transferred me to the manager - Stephanie - who was incredibly unpleasant to speak with. She was very passive aggressive said I should have noticed the dirt right there in the store before I took her home. I asked her why they would expect me to check in between all the fur of my 75 lb long-haired husky during pick up and she just kept saying She proceeded to say someone will call me about a refund and that they will no longer provide services. Incredibly condescending exchange from this manager.