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February 2024 by Archie W.
The salesman or manager or whatever he is was rude and disrespectful. I would never purchase furniture at this store.
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February 2024 by JaTiya P.
please do not purchase from this store. My first purchase was 2 years ago i never received my furniture then they said they mistakenly sold it to someone else. i tried to give them another chance this year and still have not received my furniture I've contacted the store several times today they kept promising a time they would arrive no one ever came no one ever called this is the most ridiculous customer service i have ever experienced in my life i am reporting this COMPANY to the BBB how can you take someone's money with no intentions on providing a service that is theft
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October 2023 by Sabrina Jones
Amazing experience with Mrs. Ladonna. She was so helpful and knowledgeable about all the desires to help my family and I make a smooth transition into our new home. The entire staff was a joy to work with!!
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October 2023 by Donna Dunaway
I hate to say that this has been the worst experience. I bought my furniture (paid in full) in May and still have not received all that I purchased. Communication and response from the team has been almost nonexistent. We received a damaged piece that still hasn’t been replaced. After many non-returned phone calls, I finally spoke with someone who said the remainder of my furniture was arriving today. We received one piece. The love seat is still not here and no one seems to have a clue what is going on. There isn’t enough room here to explain the whole negative experience that we are still going through.
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October 2023 by Eric Jones Sr
While the furniture was nice, the couch broke twice. They picked it up and repaired it. However, we had purchased a furniture insurance policy. I filed a claim over a year ago and they said they would cover it and now don't talk to me. The insurance is totally worthless and a waste of money.. I believe this is called interstate fraud. I guess I'll just have to file a complaint with the feds..
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September 2023 by Gerard Patterson
The experience was amazing. John was very helpful and patient with me and my wife. He was very knowledgeable on answering all of our questions. Mr. Carl taught us a lot of ins and outs about furniture quality and pricing. Best furniture shopping experience we've ever had!! Definitely will recommend to others?
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September 2023 by Kimberly Drew
This place is wonderful! Crystal, Doc, and Carl are the names that stick out but everyone there is super friendly. Doc was super patient with us and our 3 year old wanting to be helpful! We were able to finance and walk out with minimal out of pocket. Very family friendly! Highly recommend
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September 2023 by Sandra Schmittling
My husband and I have shopped at furniture direct for a few years now. We have yet to be disappointed with any purchase, so when we needed new recliners,I came straight to Furniture Direct. The sales lady was very efficient and helpful. I quickly found exactly what I needed and completed my purchase and pickup arrangements in less than 30 minutes. I can't go to Walmart for a loaf of bread that quick. I would recommend Furniture Direct to anyone looking for a quality product,excellent customer service and amazing prices.
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August 2023 by William R.
be aware of this furniture store, they make sure to get their money before delivery, then they send you the wrong color, i have proof to show they are liars and sneaky. not very professional at all. once they get your money. they don't care about you, they over charge for delivery and for their products. the manager in charge Mark don't take my gone calls after he told me they will get the right color bed I order. team of liars.
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August 2023 by Christie Dixon
Mr.Carl is a friendly and fair businessman, and we are repeat customers. His prices are competitive and he offers a variety of products to fit most budgets. Our saleswoman was friendly and helpful. Our delivery and set-up duo were very courteous and took great pride in their work, and they were pleasant even in the 100 degree plus temperatures.
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July 2023 by Shelia Wesson
I had the best experience and the best sales lady. La Donna was so helpful. She showed me exactly what I wanted to see and talked over colors and options. All this made it much easier to decided. She has a wonderful smile and great attitude. I will definitely come back to your store for my next purchase. Everyone at the store was very nice and helpful and the delivery guys were also very nice and professional. You have a great team. Thank you for all your help.
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June 2023 by S Cool
Horrible place! Save yourself and do not order furniture from here. Have had nothing but problems. Ordered a bedroom set, a couch, and 2 recliners April 29th. It's June 17th and I just received my couch and 2 recliners, the bedroom set STILL hasn't been delivered. They only delivered a mattress. I called the store and the staff were VERY unhelpful. Apparently, if the owner isn't in, he can not be contacted. The staff said he will be in Tuesday and today is Saturday so I'm going to have to sleep on the floor till then and probably after. So save yourself the trouble and DO NOT ORDER FROM THIS PLACE!!!!!
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June 2023 by Gary Simons
Absolutely awesome. Stopped in at one of their other stores, smaller but nice. Looking for another store with maybe more selection, ran across the larger store in Hattiesburg. WOW!! Huge selection! Quality, variety and service was amazing. Outfitted the whole house. Living room, two bedrooms, dining room. Bought the mattresses, the whole she-bang. Total came out to be less than I imagined. Couldn’t be happier. Doc, Marc and Carl were personable, knowledgeable and worked hard to make sure we got entertaining we needed and with the best bang for the buck! Will definitely return once we move in and need to fill in the gaps. Thanks Furniture Direct and crew!!!
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June 2023 by Connie Stampley
At the time my husband and i went in this furniture store I was browsing. The salesman was great although he did not have a recliner like I was looking for to match the one we had recently purchased. The owner, Mr. Carl came over as we were about to leave and we met him. He was very interested in our need and after talking with him some and showing him pictures of my room and my need, he offered us a deal we couldn't walk away from. I now have my 2 matching recliners and couldn't be more pleased. It's just what I needed. Thanks to our great salesman and Mr. Carl for making this purchase possible. We will be back.
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June 2023 by Tosha Myers
The salesman Greg was extremely helpful and friendly. Anna was patient while training a new associate to do the finance and paperwork. Great experience! I highly recommend this store.
