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February 2024 by Carli Driskell
The manager was rude to me and his employees while I was there.I felt talked into a more in-depth service than I needed.The quote for the service (new brake pads) I needed was 4x what I ended up being charged at a local mechanic. The local mechanic also told me about more issues with the brakes that Firestone left out of their report. It felt like Firestone was trying to do the least amount of work for the most money just to get me in and out quickly.
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January 2024 by Bridgette Miskell
walking in for an oil cahane at 4pm they close at 5pm for an oil chane told me to come back.... no sir
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January 2024 by Taylor Boyd
I had an appointment and they prioritized my vehicle over walk ins which I think is very professional. The workers were very friendly. The service was quicker than I expected. Great stuff!
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January 2024 by Angie Drake
Excellent customer service
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January 2024 by Nene Jackson
The service was fast and easy. I had my car back in 8 days and the were very busy. They gave me a new transmission. Awesome service
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January 2024 by Sahil Sood
Extremely kind people that work here that do great work for a great price! Heavily recommend!
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January 2024 by Sonia Sanroman
Made an appointment theyntold me 30 min to an hour 4 hours later they said maybe in a hour
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January 2024 by randy magee
They were ready when my appointment time came. The install and alignment went well. I have used Firestone for 18 years
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December 2023 by sarcement
They got my car in, did exactly what I asked for, and had it ready within a few hours. I had made an appointment beforehand. They also had an opportunity to perform additional work that I asked them to look at and told me I didn't need those services. I appreciate the honesty.
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December 2023 by Curtis Moody
Great service...Better than I've received from opposing shops...Most places rush their service...Not Firestone...They care about being safe
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November 2023 by Tommy Roberts
They do amazing work.
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November 2023 by Tanesha Hargon
Came in to get my tire looked at because something was going on with it , to find out i had to get a new one . The price i was quoted was tremendously over priced. If you are in need of a tire or any other things for your vehicle i advise to look else where.
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November 2023 by Kimberly Hightower
My sister went through a terrible ordeal at this place today. If you ever find yourself in need of tire services, I strongly advise against visiting this Firestone location. It's quite astonishing that in a city teeming with college students who significantly contribute to the local economy, the service here can be exceptionally impolite. I strongly recommend looking elsewhere for your car care needs.
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November 2023 by Huelondria Smith
Always takes Care of customers promptly
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November 2023 by Kamryn Keith
Horrible experience. Called when I was 5 minutes from the Hardy St location and explained that they had an hour wait and I couldn’t wait that long as I was leaving for a road trip and needed to get on the road. Noah said that they could most likely get me in no problem in less than an hour. So I changed my GPS from Hardy location to this Mayfair location and came here. My vehicle sat in the parking lot for 2 hours and 15 mins before being pulled in and I didn’t get done for 3 hours and 15 minutes. Please, don’t lie just to make a sale. I could of gotten my oil change and brake fluid flushed an hour sooner if I would of stayed at Hardy location. Now I won’t get to my destination until it’s dark and I was going camping so it ruined the day.