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April 2024 by robin matthew
Note new update below:Maria made the process seamless and pleasurable. Thank you so much. The best car rental experience I have even had and I’ve had dozens over 30 years.Update: a month later I needed to extend the rental and Melanie was also very helpful. She consulted with Maria who was off and I was all set for another month.The process literally took 5 minutes. In addition, Melanie gave me directions to a nearby car wash. Very helpful. Excellent customer service!!! Thank you!!
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April 2024 by Audrianna Jones
WORST RENTAL COMPANY EVERRRRRRRR! Do not go online and rent! If u HAVE to use them go to the office! Definitely do not pre-pay because they say they have vehicles available BUT DO NOT after charging your card! Then you have to call the online customer service who are totally rude and will lie to get off the phone with you! U will receive your money back…… 5-10 days later!….. save the HEADACHE and use ENTERPRISE who do not charge until u pick up and has free cancellations!!! ?♀️?♀️?♀️
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January 2024 by Joel Culberson
Had a reservation for 4:30pm. The hours they have posted online and with corporate Budget says they close at 5pm. They were closed when I showed up at 4:35. Agree with other reviews, try to avoid renting here at all costs.
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January 2024 by Stephanie Holladay
I would give no stars if I could. We had a reservation with two car seats and they did not have any to offer me. They offered me a booster seat to put my infant in. They showed me a car seat in the back with broken straps- unacceptable! I had to go buy car seats so I could travel with my babies because Budget couldn’t keep them safe! Do not order car seats with this company!
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November 2023 by Bert Martineau
They Upgraded me because the vehicle I was supposed to get didn't come in. Staff super nice. Great rate.
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October 2023 by April Beacht
Worst experience I have had dealing with a car rental .
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September 2023 by Loren Spence
After seeing all of the reviews, I have to say, I was a bit nervous to rent from this location. Not many options in Hattiesburg, so I kept my reservation. I picked up my car today and have ZERO issues/complaints. The lady who helped me was very polite and pleasant, the car was clean and a nicer car than what I even reserved.I’ll be retuning the car in Biloxi. Hopefully the return is as easy and painless as the pickup.
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September 2023 by Kara Rushing
Wish there was a negative star option. Listen to all the negative reviews and please RUN AS FAST AS YOU CAN FROM THIS PLACE!! Absolute worst customer service I've ever received at the Hattiesburg, MS location. It would be a gross understatement to say that the woman working the counter was RUDE and has NO people skills. She was far more worried about dealing with what appeared to be her almost grown child than in waiting on customers. I can't believe she ever even got hired to do any job dealing with the public. Matter of fact, I can't believe she ever got hired for any job period with her horrible attitude, don't see how she made it through an interview. I arrived to pick up the car I had reserved and PAID for a month earlier. The woman acted as though it killed her to even wait on me, stood and looked at me and didn't even speak so I finally told her I was there to pick up my car and was told I'd have to put a credit card deposit down, even though I'D ALREADY PAID FOR THE CAR IN FULL. No mention of a deposit when I was booking and paying. I had not brought a credit card with me to pick the car up and she offered no options, no help, no sympathy, NOTHING. I asked her if my husband could call and pay it with the credit card and she SNAPPED at me that it would have to be my credit card since the reservation was in my name. So there I stood, an hour before they closed on Friday, needing the car to leave in a few hours for a week long trip, and NO OPTIONS AND NO HELP WHATSOEVER from her. I called the Budget customer service number for help and they told me it was "all on her to decide what to do, that she could choose to do the right thing and go ahead and give me the car or not but that they couldn't force her to." She would barely SPEAK to me, much less discuss anything. I ended up calling customer service back and they were very apologetic for her horrible attitude and issued a complete refund thankfully but I was still left without a car and couldn't find another in time for the trip. If I could have seen how nasty and sketchy the place looked before I booked online, I'd have never gone there to begin with. Just stay away! ANY OTHER CAR RENTAL PLACE ANYWHERE WOULD HAVE TO BE BETTER THAN THIS PLACE.
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September 2023 by Brian Robinson
Great service to me they're great people ??
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August 2023 by Laveria Dent
Good friendly service, building a little run down
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July 2023 by External Mail
Corporate and their IT need to take accountability and let some people go. It is not this locations fault to be clear.I booked a reservation for a moving Truck 2 months in advance. I received confirmation emails plus up sell emails asking me to buy insurance and other items for my move.Fast forward to 50 hours before my pick up, I get a call from Budget Truck Inventory Mgmnt at 0745. They tell me the location I chose using their website in Hattiesburg does NOT rent trucks. Closest location is in Mobile, Alabama (90+ miles away). They give me a choice, cancel and find a competitor or drive to Mobile to pick up the rental. Not knowing if Uhaul had anything available on such a short time frame, I asked them to book the truck in Mobile.I then drove to the local Uhaul and thankfully they had a truck which I reserved. I then looked at what Budget reserved for me. The price was double the original amount of the Hattiesburg rental and I had a 350 miles limit. Driving to Mobile and back is 180miles, and my move is 250miles for a total of 430miles with NO buffer. What a RAW deal - 4 hour round trip to pick up the truck, gas costs, not enough mileage and this is all Budget's fault.I kept my Uhaul reservation and cancelled the Budget Reservation. They have lost a customer for life. It's just unfathomable to me that their website, Customer support, Inventory management can't fix this. Other reviews mention the same issue. I wonder how many other people got screwed. Mind you I booked this 2 months in advance.The irony is when I went to the Hattiesburg location to personally speak to someone to understand, someone returned a 16' Truck which is exactly what I reserved.....
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April 2023 by Michelle Lane
It says budget truck rental online, so I naturally thought I could return my budget truck I had rented. Nope. Waisted 2 hours of my time and now I have to do another 3 hours of driving to another location. They dont have many locations.
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April 2023 by Sandra Blackledge
Well I just don’t like to give bad reviews because the customer service was great! But my rental car had dog hair all in it I had to vacuum it out to keep it off of my clothes but other than that it was affordable and like I said customer service was great!
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April 2023 by Tonea Rinnashia
First truck we rented was dirty not cleaned properly and had pet hair everywhere and the trunk was hit before and had low tire pressure. Second truck we got engine light popped on while driving, truck cut off multiple times in the middle of the highway and we liked to got hit. I would not recommend this place!
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April 2023 by Tanner Rogers
Would give Negative stars if possible, DO NOT RENT VEHICLES HERE! Rented a vehicle for a week earlier this year, returned on time, and months later they are threatening to file a police report because "they can't show where we returned the vehicle" absolutely SORRY company.