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April 2024 by robin matthew
Note new update below:Maria made the process seamless and pleasurable. Thank you so much. The best car rental experience I have even had and I’ve had dozens over 30 years.Update: a month later I needed to extend the rental and Melanie was also very helpful. She consulted with Maria who was off and I was all set for another month.The process literally took 5 minutes. In addition, Melanie gave me directions to a nearby car wash. Very helpful. Excellent customer service!!! Thank you!!
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April 2024 by Audrianna Jones
WORST RENTAL COMPANY EVERRRRRRRR! Do not go online and rent! If u HAVE to use them go to the office! Definitely do not pre-pay because they say they have vehicles available BUT DO NOT after charging your card! Then you have to call the online customer service who are totally rude and will lie to get off the phone with you! U will receive your money back…… 5-10 days later!….. save the HEADACHE and use ENTERPRISE who do not charge until u pick up and has free cancellations!!! ?♀️?♀️?♀️
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January 2024 by Joel Culberson
Had a reservation for 4:30pm. The hours they have posted online and with corporate Budget says they close at 5pm. They were closed when I showed up at 4:35. Agree with other reviews, try to avoid renting here at all costs.
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January 2024 by Stephanie Holladay
I would give no stars if I could. We had a reservation with two car seats and they did not have any to offer me. They offered me a booster seat to put my infant in. They showed me a car seat in the back with broken straps- unacceptable! I had to go buy car seats so I could travel with my babies because Budget couldn’t keep them safe! Do not order car seats with this company!
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November 2023 by Bert Martineau
They Upgraded me because the vehicle I was supposed to get didn't come in. Staff super nice. Great rate.
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October 2023 by April Beacht
Worst experience I have had dealing with a car rental .
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September 2023 by Loren Spence
After seeing all of the reviews, I have to say, I was a bit nervous to rent from this location. Not many options in Hattiesburg, so I kept my reservation. I picked up my car today and have ZERO issues/complaints. The lady who helped me was very polite and pleasant, the car was clean and a nicer car than what I even reserved.I’ll be retuning the car in Biloxi. Hopefully the return is as easy and painless as the pickup.
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July 2023 by External Mail
Corporate and their IT need to take accountability and let some people go. It is not this locations fault to be clear.I booked a reservation for a moving Truck 2 months in advance. I received confirmation emails plus up sell emails asking me to buy insurance and other items for my move.Fast forward to 50 hours before my pick up, I get a call from Budget Truck Inventory Mgmnt at 0745. They tell me the location I chose using their website in Hattiesburg does NOT rent trucks. Closest location is in Mobile, Alabama (90+ miles away). They give me a choice, cancel and find a competitor or drive to Mobile to pick up the rental. Not knowing if Uhaul had anything available on such a short time frame, I asked them to book the truck in Mobile.I then drove to the local Uhaul and thankfully they had a truck which I reserved. I then looked at what Budget reserved for me. The price was double the original amount of the Hattiesburg rental and I had a 350 miles limit. Driving to Mobile and back is 180miles, and my move is 250miles for a total of 430miles with NO buffer. What a RAW deal - 4 hour round trip to pick up the truck, gas costs, not enough mileage and this is all Budget's fault.I kept my Uhaul reservation and cancelled the Budget Reservation. They have lost a customer for life. It's just unfathomable to me that their website, Customer support, Inventory management can't fix this. Other reviews mention the same issue. I wonder how many other people got screwed. Mind you I booked this 2 months in advance.The irony is when I went to the Hattiesburg location to personally speak to someone to understand, someone returned a 16' Truck which is exactly what I reserved.....
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April 2023 by Michelle Lane
It says budget truck rental online, so I naturally thought I could return my budget truck I had rented. Nope. Waisted 2 hours of my time and now I have to do another 3 hours of driving to another location. They dont have many locations.
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January 2023 by Sandra Blackledge
Well I just don’t like to give bad reviews because the customer service was great! But my rental car had dog hair all in it I had to vacuum it out to keep it off of my clothes but other than that it was affordable and like I said customer service was great!
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October 2022 by Tonea Rinnashia
First truck we rented was dirty not cleaned properly and had pet hair everywhere and the trunk was hit before and had low tire pressure. Second truck we got engine light popped on while driving, truck cut off multiple times in the middle of the highway and we liked to got hit. I would not recommend this place!
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October 2022 by Tanner Rogers
Would give Negative stars if possible, DO NOT RENT VEHICLES HERE! Rented a vehicle for a week earlier this year, returned on time, and months later they are threatening to file a police report because "they can't show where we returned the vehicle" absolutely SORRY company.
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September 2022 by Geoffrey Pittman
Pretty busy late in the day, yet staff were quite pleasant and top notch employees. Candidly, the printer sounds like a dinosaur. T-Regardless, recommend!!!
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June 2022 by J.R. Rowell
Worst Rental dealer on the planet. Rude and uncaring would be an understatement. Stay away!!!
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March 2022 by Darius Jones
I am disappointed with the service and experience at this facility. Being a 3 year car rental branch manager it was sad to see. Customers waiting for rentals, one guy washing cars as hard as he can. And his teammate sitting inside allowing the cars and customers to pile up. This is very disheartening to have to wait for a car that could be cleaned with just a little help from a teammate.Please contact me if you need operations assistance.