-
January 2024 by Maria Montes de Oca
Great place and very
-
January 2024 by Ramona M.
Hotel location was great. Stay was fine as well. My reason for giving this hotel 1 star is purely due to customer service provided by the manager of the hotel. I had two reservations, 1 for one night Jan 17th-18th and one for Jan 18-20th. The hotel manager merged my two reservations together but somehow charged me for an additional night that was already paid for. When I contacted the hotel, I was yelled at, interrupted and told I would only be credited $127.12 for the overcharge--even after sending an email with the debit to my bank account of $156.55-- and then she hung up on me. After composing another email to management with the three screenshots of charges--I reviewed my account only to realize an additional $127.12 had been taken----not credited. At this point I refuse to fight with the hotel manager and will simply request that my bank credit both charges back to my account. I would not recommend this hotel as long as the current management is still in charge.
-
January 2024 by Bruno Boutin
Endroit calme , propre et confortable.
-
January 2024 by JB
Rooms: Clean room.
-
December 2023 by Colton Powell
My wife and I stayed here for one night. We chose this location due to the good price and the few reviews we read. This location seemed like a great place to stay.We arrived and checked in roughly 10 minutes before check in time (3pm). The room itself was cleaned okay, window curtains were a bit dirty and the shower could have used a bit more attention. The titles at the doorway were rough. The door would catch on the title and would not shut in its own and they would also shift when stepped on. Other than that, the room was decently clean and ready.Our biggest issue was the following morning. We woke up to no hot water, and the water we did have was brown and dirty. We checked out roughly 8:30am and notified the front desk. I was clearly the first person to complain about this and said they had a water leak and asked the repair man (in front of me) why they shut the water off while people needed to get up and shower. Since I was unable to freshen up before my days actives I was asking for some sort of compensation (which is reasonable when accommodations were not met). I was told to contact my credit card in which I made the reservation though. After dealing with my card they said they were told (by the same lady at the front desk) that the water was fine and because they let us check in early that they have already worked with us and they would not be compensating at all. So I called the hotel myself and was met with the rudest phone call I have made to a hotel. She would not let me speak and interrupted me numerous times saying she wasn’t going to do anything about it. She said it was the responsibility of the credit card company to compensate me not the hotel. It’s not mine or my cards company’s fault they decided to have a repair in the morning when everyone would be waking up and showering. I was completely professional throughout this interaction and didn’t deserve to be talked to the way I was. Purely unprofessional on the part of the front desk clerk. Needless to say, I will not be staying at this location again unless this situation is resolved.After reading some other reviews, I expect to receive a thoughtless response “from the owner” that so many more have received before. If the owner of this location actually care about their business and making the best they can, they would reach out and actually try to resolve these issues instead of hollow responses on Google reviews.
-
December 2023 by Sarah
Excellent customer service. Room was nice. Bed was not very comfy but it was firm. Loved the seating area. Really good space.
-
December 2023 by Savanna Childress
The rooms were mediocre and the breakfast was decent but the customer service was awful. The front desk…. I believe she may have been the manager as well…. Was so rude. They kept changing the prices without our knowledge. We would be told one price and then charged another.
-
November 2023 by Reese Jim
This is my midway point of my quarterly trip between Tampa and Fort Worth and back. I've always been able to get a room. Rooms are clean and the bed is so soft. The best part are the pillows with different softness to select.Rooms: Very comfortable.Safety: The parking lot is lit and has multiple access points.
-
November 2023 by Sunny B.
After reading the negative reviews, I almost didn't stay at the Best Western Premier University Inn. Decided to go for it and reserve for the night after a long drive, and we were so glad we did! We checked in late, and the lady working at the front desk was extremely sweet, friendly and helpful. I wish I had gotten her name! Check-in was super easy and quick. Once in the room, it was nice and comfortable. The room decor was pretty nice and the beds were super comfortable. The only negative things were that the shower water didn't have enough pressure and there were very small streams of water coming from the top of it as if the shower head didn't quite fit correctly. Also, the toilet would briefly run for no reason from time to time, but that didn't keep any of us awake and wasn't a big deal at all. Breakfast was on the simple side, but it was just fine for a quick bite on the way out. Would definitely stay here again when back in Hattiesburg!
-
October 2023 by Vic Edens
Very nice motel. The people were very friendly and competent. Only slightly negative was breakfast could use a little more options compared to other Best westernsRooms: Very nice and quiet and clean
-
September 2023 by Timothy Freund
I still have yet to try the hot breakfast they offer. I haven't because I usually have to leave to go to the business where I pickup or dropoff before the breakfast part opens. Clean and nice rooms. Watch what you book online compared to what they actually give you. My first time there I was so tired when I got in. I had booked a king suite and they tried giving me a room with two beds in it and it wasn't a suite. So now I check to make sure I'm getting what I asked for before I go up. Otherwise the staff is friendly and helpful. And not too far from the interstate. It has a variety of restaurants around and very ample parking.
-
September 2023 by Crystal Allen
Staff was fantastic. Kendra at the front desk helped us out with a mistake I made while booking the room. They were so helpful and sweet! I hope her boss reads this and gives her a raise! Hard to find good workers!
-
September 2023 by Gary L.
I'm liking my 3rd floor room. Clean. Quiet. Spacious. Awesome check in and check out experience.
-
July 2023 by Jacqueline Grenfell
Friendly staff, clean spacious rooms , nice pool and facilities. I stay here on business and have an enjoyable stay every time !
-
July 2023 by Brad Jones
The hotel was very nice, the staff were friendly and the breakfast was pretty good. The location is great. Negatives were the pool was green, my room had a funny smell and the ac was not cooling enough and there were a bunch of long dark hairs in my bed when I turned down the comforter. I would definitely stay
