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December 2023 by Timothy Sullivan
Did great work on my wife's Outlander after she hit a deer. The staff was very welcoming and kept me updated throughout the entire process.
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June 2023 by John Fairley
They're very nice people my car couldn't be in better hands than them!!!?
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October 2022 by S Porter
The experience with Advanced Collision could not have been better. The quality of the repair was excellent. They communicated all the way through the repair. I knew exactly the status at any point. I would highly recommend this business to anyone needing this service.
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October 2022 by Lena Matthews
Speedy work pace. Was not disappointed. They know their way around making cars look awesome again!
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June 2022 by Brian Underwood
Went for a supplemental estimate as advised by my insurance company. Some “know it all” in a pink shirt with (30 years experience) said my insurance company wouldn’t accept another estimate and that they wouldn’t accept any other shops estimate either. So after another hour on the phone with a manager at my insurance company, I was informed that he was 100% incorrect and that he should know better with all of his “experience”. Pretty sure it was just hot and he didn’t want to walk outside and get his pink shirt sweaty, but he could have just said that. Anyways, if you want someone that will work with you and not be condescending then steer clear of this location. Go to Richies Collision. They are courteous and forthcoming about how things work.
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June 2022 by Brookity DENNY
USAA picked this place for my repairs to be done. Car was towed to shop on April 13th. When I called to ask for an update a week or so later I spoke with Bobby who claims to be the owner. He came off as very rude and made sure I knew my car wasn't his top priority (because it was a tow-in). When I asked how long until he would even get to look at my car he said June 6th. He stated that there were 164 cars in front of mine to be repaired. I had my husband call the actual owner Jeff and speak with him. Within a week I was receiving updates about the progress of my cars repairs. Picked my car up on May 12th and everything seemed fine. The next morning when I went to go to work my car was dead. They had left the lights on in my car (I didn't notice because it was daylight when I got home). Then after having to get battery charged I thought all was good. I went to put something in my trunk and they had a box with a tire in it, they called and text my husband multiple times about getting the tire back. I was busy that week so it wasn't my top priority. After getting annoyed by all the calls and text I finally cancelled plans one day just to drop off the tire. Now that I am completely done with them/this experience I more than likely will not be returning to this shop for repairs unless the owner Jeff is specifically overseeing the progress.
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June 2022 by Trudy Blair
Several years ago this shop worked on my Pontiac Solstice and did a great job, so I decided to go there for work on my Escape after a rear end collision. Yes, i am female, but i ain't stupid. Manager was the biggest jackass I have ever met.
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May 2022 by david sellers
I’ve used them twice for different vehicles. Excellent service and staff. Very Professional!
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April 2022 by MR.CHARLES G
After bringing my car in for a estimate the very NEXT day a employee by the name of BOBBY called and was extremely rude regarding the fact that they have a busy schedule and would not be able to repair my car ….. Exact words were YOUR GONE HAVE TO FIND SOMEBODY ELSE!!!!!!!!!! In Conclusion i rather pay more and get treated with respect and Dignity than to get cussed out by a rinky dink sales guy
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January 2022 by Anne E
Bobby told me that he has 3 of his 4 employees out with COVID-19. He asked for my patience. The absolute best customer service, kept me advised of the progress.I highly recommend them.Services: Painting
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December 2021 by S.H.
I was involved in an accident and had my vehicle towed to this body shop after hours. I chose this place because it was convenient to where I live in Hattiesburg. The following day, I went to drop the keys off, and I immediately dealt with the rude manager (Bobby). This man did not greet me or anything but instead walked in and explained how far their “accounts receivable” goes back with Progressive. He also repeatedly stated that I would not be driving my vehicle off their lot until it is paid in full by Progressive (I guess he assumed my insurance company and I are deadbeats). After contacting other body shops that had no problems working with Progressive, I decided to go back and drive my wrecked vehicle off the lot to get away from this place. That was the best decision I have made. My vehicle has been fixed for several weeks now, and it was paid in FULL by Progressive. I would not recommend anyone who has Progressive insurance to take their vehicle to this place. After meeting the manager, I sure would not recommend anyone taking ANY vehicle to this body shop!
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June 2021 by Shaun
I was involved in an accident and had my vehicle towed to this body shop after hours. I chose this place because it was convenient to where I live in Hattiesburg. The following day, I went to drop the keys off, and I immediately dealt with the rude manager (Bobby). This man did not greet me or anything but instead walked in and explained how far their “accounts receivable” goes back with Progressive. He also repeatedly stated that I would not be driving my vehicle off their lot until it is paid in full by Progressive (I guess he assumed my insurance company and I are deadbeats). After contacting other body shops that had no problems working with Progressive, I decided to go back and drive my wrecked vehicle off the lot to get away from this place. That was the best decision I have made. My vehicle has been fixed for several weeks now, and it was paid in FULL by Progressive. I would not recommend anyone who has Progressive insurance to take their vehicle to this place. After meeting the manager, I sure would not recommend anyone taking ANY vehicle to this body shop!
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March 2021 by Aerrial Smith
From the moment I drove into this establishment and spoke with the agent I knew my car was in great hands. The agents are very professional and courteous. I loved the fact that they provided me with text messages daily on my vehicle status. Moreover, If at anytime they had questions or concerning matters they did not hesitate to notify me via call. My vehicle looks like its never been in an accident. So with superb customer service and vehicle body repair... I ,MS. A Smith , recommend any and everyone to visit Advance Collision for all your vehicle repairs. THANK YOU!Signed , Ms. SmithService: Body & Trim
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March 2021 by Felicia Epps
The worse experience I've ever had regarding car repairs. The receptionist is friendly and helpful; however the Kim is not friendly. The repairs that was suppose to have been completed were not completed. I was left stranded at the shop due to Kim taking the rental car keys & leaving before she made sure that my vehicle was operating. Also Kim drove my vehicle with my oil light on & then informed me that it wasn't on which caused issues with my oil pump. I've had previous services completed at Advanced Collision on Hwy 98 which was amazing. Do NOT...I repeat do NOT take your vehicle to Advance Collision on Broadway Dr. Worse service ever!!!!!!!
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March 2021 by Russell Blackburn
I was directed to this shop in 2017 for the replacement/repaint of a side skirt (this was just an OEM rocker panel, or door sill-nothing above normal body shop work), and a new windshield. The repair took almost 5 weeks; I had to call insurance and request an extension of the car rental. Also, they used the incorrect paint code on my car, and now my car is obviously two different colors of silver. When I brought the car back to the shop to speak with the manager a few days later, he tried to blame it on another shop, which had repainted my front bumper, (this isn’t possible, as I would have noticed the front bumper a different color, and taken it back, in the same way that I did on this occasion.) Then the manager proceeded to quote me the price of repainting the car to “fix” the issue (this is laughable; I would never trust them with my car again). A few weeks after this incident, the rubber trim around my windshield failed and started to come off while driving down the interstate. The manager of the shop redirected me to an individual’s cell phone, and after calling him for weeks I finally got the part replaced, but by this guy’s friend at a safelight glass repair shop. All in all, my car is still two colors of silver, and this repair took me over 2.5 months to get something which I could safely drive, not even considering the massive loss in value which my car has received for now being two different colors. I highly recommend finding a body shop that stands responsibly behind their work, and offers to resolve their mistakes for free. It’s now 2020, and I’m still so incredibly frustrated about this experience, as it is something which I see on my car every day.
