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November 2023 by Shanna Lacayo
I did not have an issue with the cleanliness of the vehicle but pretty much everything else was horrible. The employees are rude, they are extremely disorganized, I had gone one morning to drop my car off and they turned me away because it was "raining". That should have told me not to go back there but I gave them a chance. They don't communicate with you at all. The lady at the front desk called me after I had dropped my car off to be cleaned and said there was pet hair in there and it would be $40 more..... um yeah, that's why I needed the car cleaned, you could've told me that when I was there agreeing to a full detail which already cost $210. When I picked it up, yes, it was clean but it was late at night (I hadn't expected them to call me since i had heard nothing all day and they close at 5) and the car was SOAKED. It dripped on my feet as i was driving home. I had to put fans in my car the whole next day so that it would dry. The fact that a lot of these reviews are spot on for my experience with the rudeness etc, should tell you that that is the normal way they operate. The fact that the owner responded to a review about customer service with "that is a lie" is another indicator of really bad customer service and the reason why I am adding my bad review. Fix it if you want more business and don't want people putting bad reviews out there. I would say for all the hassle and very high pricing, you could go just about anywhere else and have a better experience.
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November 2023 by Abby Martin
I wish I could give zero stars. The employees were extremely rude and threatening. The old lady failed to tell me that they only did half of my car before I paid. When I went back with my husband to get them to fix it, the employees were threatening him and she took our keys and was refusing to give them back. We contacted the owner to attempt to get a refund, and he refused as well and kept saying his employees didn’t treat us like that and it was our fault for not teaching them to open the trunk properly (it literally opens with a button on the keys). He claims he never gives out refunds no matter how bad it is, so know what risk you are taking when you drop your car off there. Absolutely terrible experience.
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November 2023 by Joshua Geesey
Employees were very rude. One of the guys was physically threatening to fight me after I brought the car back due to them not touching the back half of the car. I paid $170. I contacted the owner for a chance to make it right and he refused to give me a refund. I did not feel comfortable leaving my vehicle there again with the employees that were cussing and yelling at me. I would never be able to tell this business is ran by a pastor. Very disappointed.
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November 2023 by Gerald Allen
The older lady at the counter was one of the rudest people I have ever encountered. She was actually perturbed that my truck was dirty and it would be more than the owner had quoted me the previous day. In fact she claimed it was full of dog hair. Funny considering I do not own a dog. I have used them in the past but will never be back after dealing with the attitude of the lady at the front counter.
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November 2023 by Kristine Greb
Took my car to get it cleaned and they did a great job! I like the atmosphere of the waiting room, clean. The owner is a super great person!
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October 2023 by HURTIS NALL
Such a professional group of people, from the receptionist to the guys who wash and clean my vehicle inside and out. Also accomplishing all details in record time.Thanks “Sparkle Car Cleaning”, I will be back!
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October 2023 by Anibal Colon
Clearly a group of people they’re not interested in making any money. The amount of rudeness and attitudes as soon as you pull up is incredible. You would think I came there to charge them for something. They were literally bothered by the fact that I brought them a dirty vehicle to clean. Well if it was already clean I wouldn’t be bringing it to you and I wouldn’t be calling ahead. called the few hours ahead to check if I need an appointment or should I just show up. Called again 30 minutes ahead to make sure it was a good time to show up. When I get there it’s a different person that deals with me and I couldn’t imagine there being a worst greeting for a business. It was literally like they were all upset that I showed up to get a vehicle cleaned. If you’re not in the business of cleaning cars and it bothers you that a customer shows up to use your service then please by all means don’t do business. The guy on the phone was nice. And sounded happy to do business with us. Very accommodating on the phone. But in reality Everybody else is going to be upset that you showed up to give them money.
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September 2023 by kimberly harris
I went to have my car detailed last weekend and was v impressed by the service I received. The retailer was very nice and explained the service that my car required. I would definitely recommend Sparkle Detailing to everyone and will be back again this weekend.Services: Scratch removal
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September 2023 by Minister Patricia Hall
This is a very good place to take your vehicle if you’re looking for quality work. Very pleasant atmosphere. I’m always satisfied with their work. Highly recommended!
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September 2023 by Sonia McDonald
They always do awesome job on my vehicles…I been coming for years and I’m never disappointed.! I totally recommend them for all your detailing needs.
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September 2023 by PlaySquadTube
Amazing team and professional business! My vehicle was properly cleaned and they even smooth the bubbles in my tint. Highly recommended.
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September 2023 by Sabin Gentry
Fabulous service!! Highly recommend!! Above and beyond service!!!
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September 2023 by Robert Watson
Not a good experience. The woman at the counter was a bit rude. She told me I had bugs(2) on the grill of my truck and it would cost an additional $10 to wash. Bringing the total to $55. She wanted to know if I had any pets, because that would be additional if there was pet hair inside.I've done business there before and never experienced that. If I didn't know better I felt like she was somewhat racist.
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June 2023 by Brittany L.
Car was completely soaking wet when I got it back in the inside. Stains in my floors & seats still there. Smelled like mildew terribly. & my radio was not working when I received my car back, but worked fine when I dropped it off. I got in touch with the owner, but he didn't offer any kind of compensation or refund. Instead, he was very rude & arrogant. "I've been in business for 30 years & I did the car MYSELF" "just let the car dry out, your radio will work again, it happens sometimes" Very unprofessional & rude. Would not bring your vehicle there because you have NO idea what you will get back even with the "owner" doing it.
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May 2023 by Evyn Trotter
Nice tint work and cheap
