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January 2024 by Terra Jiles
This place is so unprofessional I was told by Steve to come in on Saturday at 8:30 and this was either a Tuesday or Wednesday morning I get there Saturday at 8:30 Steve is nowhere to be found no one is at the front desk I end up leaving going to the mechanic side and speak to someone to find out 10 minutes to 15 minutes later that my part is not even in and has to be ordered this frustrates me because I have to take a disabled mother to an appointment and places were saying that the part would not come in in time for me to be able to safely feel like I'm taking my mother to her appointment I end up getting a call from another mechanic in Ocean springs which saved me but I would not recommend this place to no one it makes no sense to tell someone to come in for an appointment but you do not have the part to service their vehicle never again
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January 2024 by Zach Adams
I wish zero stars were available.
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January 2024 by Doug Tilton
"Gorgeous " Steve made our wait for service pleasant. He played tour guide exceptionally well and helped us find our way around town. I will use Firestone anytime I'm in the area.
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November 2023 by Luke
Reserved a Uhaul through the Firestone of Gautier. They advertise opening at 0800. I show up at 0900 and was told "The owner is the only one that can do the Uhaul stuff and he won't be in for a few hours". Absolutely unacceptable, bad business for Firestone and for Uhaul. Recommend taking your business elsewhere
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September 2023 by Amy M
Service was fast and courteous - really helped us out in a tire emergency and made sure we were taken care of.Service: Tires
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September 2023 by raychel raines
HORRIBLE service! Waited 2 days to get a tired fixed, they tried to charge my card $1,600 when I was told the charge was only $169. No apology offered and just extremely rude service!
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September 2023 by Michael Salazar
This place is terrible I will never be going back waited two days to get just TIRES and they tried to charge 1600 without explaining what all for and without telling me as well as no apology this building is something else ????if I could put negative stars I’d give a 5 out of 5 for absolute trash
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September 2023 by Trysha Battle
I'm saddened by the experience I had at this Firestone. I have used Firestone in many different states during my airline career and I never had to question it. Didn't even read the reviews ahead because of its reputation by name. Well, I dropped by car off for Transmisson Flush at 15 minutes before the appointment. They called me right about the time they said it would be ready. I will never drop another car off. It's actually running worse than before they got it. But the part that really got me was all they took was my last name and the make and model.Even the oil change records your tag number, or driver's license or Vin. Something so that you will have a record of the service but nope. When I asked for a receipt for my cash payment because that's all I had on me. He told me his toner was out and I could inquire again on Monday. I emailed on Monday and got a reply on Tuesday that there as an unexpected death and they had been closed. I was sympathetic and asked if they could email me a receipt which they said they would. I ended up stopping by there. Here is the kicker part he didn't give me a receipt but instead asked me what I had done, and what kind of car it was while he put in a quote and printed it off. He also gave the lady ahead of me a Quote who was asking for a receipt. I work in finance this didn't go over my head. I did take it and leave but never again will I ever tell anyone they can trust Firestone. Apparently, Steve just didn't record that so I have to take my care somewhere else that can verify the work was done. It's sad not think more than that of people and their hard-working money. So sad, it really is. Do your due diligence!
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July 2023 by Celia Champion
Did a diagnostic and still didn't fix the problem. Fixed a couple of other things though and got paid, but my truck is running worse than before.
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June 2023 by Fallon T.
We were driving from Texas to Florida and had to stop due to a flat, we dealt with Steve. He was very friendly, the price was very reasonable, the work was done quickly and we were back on the road in no time! Thank you again Steve!
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May 2023 by Maggie Smith
Had an appointment for 8 am on a Saturday. Got there on time and they never unlocked the door, open sign was on. I tried to call, knock on the door, and waited around for a while. Left to grab coffee and tried to call again, no answer. I never leave reviews, I’m not a complainer but this is ridiculous
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May 2023 by Yuneeca Kingsu
First impression when I opened the door was the foul smell that hit my nose as soon as I opened the door and as I walked around to the counter all I saw were dirty socks on the counter. Yes, the “Manager” had his SMELLY dirty feet on the counter. I should have known to RUN then but I needed 2 new rear tires and they could get to me fast so I stayed. I wish I didn’t! He comes back and tells me I need a front end alignment and 4 new tires. So when I told him I just got 2 new front tires and a front end alignment so no thanks could he just give me what I came in for, he tells me I am a WOMAN and a MAN knows BEST! I asked for my car and left… I would NOT RECOMMEND ANYONE AT ALL DEAL WITH RUDE, UNPROFESSIONAL, place!!!! Don’t go here especially if you are a WOMAN!!! We aren’t welcome!!!Services: Auto maintenance
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May 2023 by Eclass 3616
DO NOT USE ‼️ BAD BRAKE JOB‼️ Had to take vehicle to another place of business to repair the bad work done by these location’s technician. Spoke with the manager about a refund for the awful work done by the technician. He was very unprofessional by using inappropriate language as well as an elevated tone while he spoke to me . Looking at these reviews. It seems that this is frequent thing for him with dealing with female customers .
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May 2023 by Court
Always get great service anytime I need it! They're my go-to tire place.
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December 2022 by Joey Terrill
!!DO NOT USE!! Uhaul truck had unmarked damage on it, upon picking it up. Went back in to ask for damage stickers, they conveniently didn't have any & was told by Steve don't worry about it because I had purchased the truck insurance for the trip. After he wouldn't listen to where I wanted to drop the uhaul truck & left the destination open. I was told the extra mileage was cheap & they would just charge me for the extra miles used instead of paying attention to what I was explaining. I had previously taken my Yukon in to have a new water pump installed & for them to verify the A/C system was working properly. I had just had A/C reworked by another shop & wanted Steve's opinion on their work. When picking up my yukon Steve proceeded to tell me he charged my ac system, installed dye & system was working fine. When I asked how his people charged a fully charged system, that I had just rebuilt, he got upset asking why didn't I tell him it had previously been worked on. Clearly they're still scamming people from the amount of negative reviews on Google. Their family has known me for years & have my cell number if they want to discuss my review.
