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November 2023 by Timmonius311
This might be the worst pharmacy I have ever been to. Several months in a row, they have been out of my daily medication. So every month, I have to wait up to a week to get a medicine I need to take daily. Again, I need to take it daily not missing a day. How is this possible? My previous pharmacy never had this problem once. Also, if you go to the doctor and they call in a prescription, they won't have it ready until hours and hours later. Even if you go up there, they will tell you to come back hours later. Sometimes the next day. I am forced to go here because of insurance. If it weren't for that, I would never come here. It's God awful. Plus, the employees have no patience and are rude. They have absolutely no sympathy. They do not care and are slow every single time.
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November 2023 by lois l.
Terrible service! The absolute worst. I've used this pharmacy since they opened. It was great at one time. Now it is the worst!!
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November 2023 by Sherry R.
Worse pharmacy ever. Called in my script they already had on file anyway. Came to pick it up and drove all the way home to find they shorted me 100 pills. Called and no one ever answered the phone the whole 15 minutes it took me to drive back. Now they don't believe me and have to check their cameras to verify I'm not cheating them. This is the very reason I qui using this Walgreens pharmacy a long time ago. I thought They would have improved service by now.Never use these guys unless your dying!!!!!No fooling stars
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September 2023 by Ashley E.
Terrible pharmacy . Will not be using them anymore. Was told they would not fill my prescription because it was nine months old and not prescribed how he thought it should be prescribed . What business is it of theirs what it is for and how it is prescribed?!? My OBGYN wrote it that way for a reason. Very annoyed by this pharmacy! They are also very rude and have zero customer service .I don't feel like I should go into my medical information in order to get a medicine prescribed.
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January 2023 by Martha S.
Drive thru is convenient, but SLOW. WALK IN CLINIC ASSOCIATED WITH THIS LOCATION (Village Med) needs to update their website...put message on the entrance door explaining that they DONT SEE PATIENTS because they don't have medical personnel ... calling the number provided on the pamphlet at the front door gives no help
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October 2022 by Quintana S.
I waited in the drive thru for 25-30 minutes, I get to the window and the associate said he didn't see a prescription for me. I pulled off, parked, and called MEA and they confirmed that the pharmacy accepted my prescription at 5:13. I went inside, they still claimed they didn't see it, I shared that MEA confirmed that the pharmacist accepted the prescription. Suddenly they find my prescriptions and said it would be ready in 15-20 minutes. I sit in the car to wait and returned inside after 20 minutes, inquired, and they claim they didn't see the prescription after one associate told me it would be ready in 15-20 minutes. I spent and hour and a half waiting on my prescriptions. The pharmacist and all the associates were very rude, nonchalant, and never apologized for the miscommunication or their errors. I'm sitting there sick and they showed zero sympathy. As I waited another customer encountered a similar situation and her prescription still was not ready after 3 hours. I am not certain what's going on at the Walgreens Pharmacy on Hugh Ward in Flowood, MS, but my last two experiences have been horrible. I will no longer have my prescriptions filled here.
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September 2022 by Adrian H.
^ 1 star rating is a reach honestly!!!After nine years of my loyalty today was my last visit. First of all, I was pressed for time and was surprised to see I was able to pull right up to the window. However, when I did I was met with the most nonchalant attitude in customer service I've ever experienced. I prepaid for two separate prescriptions prior to arriving to make the transactions smoother and quicker! The app never generated a barcode nor did I get a confirmation email but as shown on the photo my card was absolutely charged. I'm no fool I know these things are not the actual pharmacist fault. What I do know is it is their app. I presented proof of the charge she still was like ma'am without proof of payment on my end there is nothing I can do. I asked for a manager and to my disappointment she was one. At this point I'm obviously highly irritated and my voice understandably went up an octave. So then her little side kick came and stood by her like she was top notch security! I asked her ma'am can you fix the problem? "No I just heard you yelling my." (in an combative tone!) At no point did she say to me I apologize there must be a glitch or let me take your name or anything she just really gave me the oh well approach. You may have gotten a degree or passed the American Pharmacist Licensure Examination but you failed at something as simple as showing concern.
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May 2022 by Joshua Smith
Two stars bc the two pharmacists are super nice women, but the time it takes to get a prescription filled is ridiculous
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April 2022 by Jeff Lewis
Need to do a lot better job with managing timeliness and drive through procedures. The wait times are unacceptably too long.
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January 2022 by Michael K.
The pharmacist help correct a rapid covid test with my family. She is the best this is a great location
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January 2022 by Elroy M.
The pharmacy need to get rid of all the employees and try again. Every single time they have some issue. They have no skill to resolve the issue they just say come back later and magically the issue will be fixed. HORRIBLE customer no service. Their motto must be please go away I am visiting with my co workers.
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December 2021 by Ashley B.
I have shopped at Walgreens in Flowood for several years and the customer service has always been great. That's the only reason I am giving two stars instead of one. But tonight was very disappointing. I am very familiar with the service industry because my occupation is marketing, managing, and consulting restaurants/businesses. Customer service is the most important thing and the Walgreens staff was lacking that tonight. And I get it when someone shows up 20 minutes before you close and the staff might become a little annoyed. But you should never get annoyed with the customer then be rude to them when they are being 100% polite and thankful to the staff for checking me out at 11:55 when they close at 12:00. After they had scanned all my items, I realized that I accidentally left my debit card in my car which was parked right in front of the building. I told the cashier that I was going to run, grab it and be right back. I also thanked them. All three cashiers/staff behind the register rolled there eyes. But that is not why I am writing my first review ever. A different employee that was monitoring the door at close was rude. As I was running out the door to get my card, I also thanked her and said I will be back in less than a minute. She looked at me and said we are closed. I replied by saying, " My purchases were already scanned(total being $65.00) and I was grabbing by debit card. She told me they were voiding my transaction because they were ready to leave. Again, my car is in 8 feet of the front door. I told her I would be back with card to complete my transaction. You would of thought I had completely ruined the year 2021 for her and it has already been a rough year for everyone to begin with. So I came back in and completed my purchase and walked out the door. We do not have time for anyone in any profession to be rude and unprofessional. So please tell your staff that they are part of a business that makes money and to be friendly to the people that shop there. Being rude and disrespectful gets you nowhere. Thank you Walgreens for your negativity two days before Christmas!
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December 2021 by Sakar Poudel
Slowest service Ive received in any places. Takes hours for anything
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December 2021 by Sharolynn Bradshaw
Rude SLOW and this is every time I use this Walgreens pharmacy. They’ve closed down the 2nd line for prescription meds. They can’t even handle the single line. They had 2 of my four meds ready but I’ve waited over an hour for the other two. Was told to keep driving around. Hire more help? Do SOMETHING!
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November 2021 by Laura M.
I have never, in my 36 years, had such issues with a pharmacy. Every. Single. Time prescriptions are called in, there are problems, and I end up having to call multiple times just to get them to follow through with filling the prescription. I am DONE. I will drive an hour to use any other pharmacy. Just an example of this month's issue: Two days ago: The app says there's a problem filling my prescription. Ok, so I call. They say I need to wait one more day to get it filled. They say I need to call again the next day. One day ago: I call again as asked. They tell me now that the prescription CAN be filled, but the medicine is out of stock. It will be in stock tomorrow. Today: I HAVE TO CALL A THIRD DAY IN A ROW. "Hi, please refill this now that it should be in stock." The Walgreens employee tells me that not only can it not be filled, they won't have it for a WEEK. And they can't transfer the prescription for me. She tells me I need to just call other pharmacies to find who has my medicine, then call my doctor and have him call in my medicine to ANOTHER PHARMACY. THATS IT. ITS EVERY SINGLE MONTH. IM DONE! This place is a joke! UPDATE: My husband called after hearing what is going on. Now they're telling him they DO have the medicine in stock, and it will be ready shortly?????? After having me call around to other pharmacies today to find it myself because they "won't have it for a week" AND having me call and bother my doctor's office. UNBELIEVABLE.
