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November 2023 by Walter H.
Kevin is an @$$hole and doesn't know anything about what he is doing, yet he still acts as if he knows everything
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November 2023 by Beth L.
I went to have a tire change, but there was nothing good about this place.From the onset is was pretty bad.The lack of professional humans weren't there.I waited in the TV room. I asked one of the girls to show me how to turn it on. She never came in the room.(Not too important)Amber was the manager and was assisting me.She gave me the bill, and I was charged for an extended warranty on the tire. Hmmm aren't they supposed to ask that?! Be careful this place is fraudulent.I got into the car and it was shaking horribly!The tire light came on.I took my car to another mechanic, and Mavis had lost my wheel lock. I called her and was told that it was in door. Well, we looked everywhere and it was mysteriously lost I merged the calls with my mechanic and he told her that he looked anywhere.He said it had to be there, as this was the only stop I made. Anyway if you wanted to be be treated horribly and their lack of people skills then go.....
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September 2023 by Joshua McClain
This is a good place one this about it they do good work . The manager Shelby is amazing he will walk through every step process that they work on and will show you the bad parts you have on vehicle to make sure you a better driver experience .
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September 2023 by Sheila Linn
The oil and filter were changed, and a few days later, the oil light came on. Concerned and took the vehicle back and spoke with the manager, Shelby. He had everything checked and replaced with a new filter in case of a faulty one, and he took care of making sure the oil was accurate in the vehicle. Excellent customer service. A special thanks to Shelby and the service staff.
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August 2023 by joseph slaughter
Great place to come and get work done to your vehicle. I need a patch out seemingly nowhere and they were more than glad to assist in my time of need and got me taken care of in around 30 minutes as they said they would. I’m impressed. I definitely plan on returning.
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August 2023 by Justin Grant
I don’t even know where to start with this company. I’m not usually a person to even write reviews. As a matter of fact, this is my first time ever.On Tuesday May 16, 2023 I brought my car in at 9am for 1 new tire due to me having a blowout. After them getting my tire size and putting it on, they tell me that I needed other work done which was new struts, shocks, alignment, & a power steering flush. So I agreed to get the work done. I communicated to Gina (Front end tech & very nice lady) and all mechanics that I had to work at 2pm. They assured me they could get it done. After hours passed by, time now was around 1:30pm and they hadn’t even started on my car nor had the parts. I decided to leave my car with them and find me a way to work for 2pm. I made it to work around 2:15pm. They called me back at around 4:04pm telling me my car was done. This is where I was a little confused because they had a lot to do but it took them under 2hrs to finish. An alignment takes an hour plus struts and shocks!?!?! Anyway, I went to pick up my car. I made it back there at around 5:15pm and they told me I needed another tire because my other tire was going bad and it would still make my car pull. I agreed to get the tire. So the mechanic (they told me his name was Kevin) starts to change my tire and damaged my rim BADLY. I literally watched him do it and had to tell somebody else to change it. I was very upset but they offered me the tire for free so I let it go. After them getting the tire back on, I paid (1379.89) and left and headed back to work.On my way home from work that night, my car was swaying very badly when I accelerated. So that next morning I called Mavis back and told them what was going on. Gina (Front end tech) told me to bring it back in. So I did.I arrived again at 9am still having to work at 2pm. There was a whole different set of mechanics there and only 1 other customer. After the mechanic inspected my car, he told me that parts were left loose and that the other mechanic (Kevin) didn’t even do the alignment I PAID for and— that I needed new front lower control arms. At this point I was very upset because they had LIED ABOUT DOING 1379.89 WORTH OF WORK ON MY CAR— AND DIDN’T TELL ME I NEEDED LOWER CONTROL ARMS. Anyway, I decided to let them put the control arms on which was another 426.89 and ALL DAY THING because they couldn’t get the right parts in. I had to call out from work because it literally took all day. All I will say here is that the mechanics are ignorant as to what to do with cars and they LIE. Some not all. After all the work I got done to my car, I spent a total of over 2200 and I still feel like they didn’t do everything they was supposed to do. I FEEL VERY CHEATED AND LIKE I WASTED MY MONEY WITH THEM. Car still don’t drive as good as it should be! I WILL BE LOOKING INTO THIS. And although, they gave me a discount, they broke the trust.
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August 2023 by Jonnequia Cavett
Brad was very cheerful upon arrival although I heard it has been a long day , even in the later part of their day after leaving drill he stated he will see what they could do and Genia was very helpful and eager to assist me with my tire I am beyond thankful that they were able to assist me . I pray they get a good night’s rest and they deserve recognition !
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July 2023 by April Love
The absolute best place for tire and brake repair and oil changes! Shelby was very professional in appearance and demeanor. He helped make my visit a great one! He explained the process and answered any questions I had thoroughly! The staff completed my work so fast - I was amazed because I expected to have to wait a while because they were so busy. Money well spent! I will be back anytime I need these services again!
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July 2023 by Josh Brandt
I asked for an oil change and a run on my codes for an engine light. They contacted me saying they could not find my wheel locks, which was understandable. I wasn't able to get them the right one, so we discussed next options.After the discussion where they confirmed that they had not been able to take off the tires at all, they still claimed I needed all new shocks, brakes, rotors, and struts. That they were able to tell that I needed thousands of dollars of work without being able to physically access and inspect those components is incredible in the most literal sense. I will not be returning.
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July 2023 by Veronica P.
While out of town by myself, low pressure light can on, get it looked at and I needed a whole set of tires. Thankful I was blessed with Shelby. He is the best.
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June 2023 by Mohammad Sheikh
Time and time again! These guys are amazing. Had a nail in my tire and clinic in 45 min. These guys got me in quick and ready to go ASAP! Would recommend 10/10 service!!
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June 2023 by Stacy Williams
We came in after a long trip from PA to visit family & had issues with our vehicle. We came in and the fabulous mechanic found the issue and took care of it. They were excellent & very professional. You cannot go wrong doing business with them .
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June 2023 by Machelle Powers
Gina has a wonderful personality good customer service and friendly. She informed me on a location near me in Ridgeland. She also convinced me to allow Mavis to handle my oil changes and other car needs. Thanks for such a great service. Also the the young man and the person who performed the job were great too. I will continue to do business with Mavis for other car needs. Thanks Mavis
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June 2023 by Ryan Hutchison
Awesome service! Came in without appt and they were able to order parts and get everything fixed within a few hours. Shelby was incredibly helpful and a pleasure to work with. Will be taking all my vehicles here from now on!
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May 2023 by stephen latham
Mavis on Lakeland was great to work with. Shelby helped me with setting up what needed to be done and was incredibly knowledgeable. Kevin was my tech during the process and couldn’t have done a better job. He was super friendly and efficient. Employees like Shelby and Kevin are the reason why I’ll be returning
