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August 2023 by Wesley Johnson
Always fast and courteous. Great people
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April 2022 by gage bruce
Got to the store checked in and was told it’d be 20 minutes. Shopped for over 30 minutes came back to pick up meds and still wasn’t ready. They proceeded to help everyone in line behind me before getting my medicine ready.
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October 2021 by Sara Sills
AMOXICILLIN for a patient that it CLEARLY STATES ALLERGIES: PENICILLINS!I just by chance looked at this prescription for my husband right before he took it. This could have killed him as he is extremely allergic. Unbelievable that the doctor didn’t care to read his chart and then the pharmacist filling this without checking is just disheartening. I understand that everyone is overwhelmed but penicillin allergies or any allergy should have top priority.
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October 2021 by Kim Carter
It saddens me to write such a negative review. My experience to get prescription refills has been the worst. The staff seems to have no concern for the customer. I have filled prescriptions here for quite some time and each time I explain my daughters situation. Advising the pharmacy tech that she takes many medications and only 5 are covered by division of medicaid.. I even went on to buy the Kroger RX card to help with cost. Therefore leaving to be ran on medicaid and some on the Kroger prescription card. No compassion. It always seems to be a inconvenience for them to do their job. I live near by but I may need to change pharmacy.
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August 2021 by Jody Dyess
I have used this pharmacy since we moved to the area. Use to be quick and reliable. Twice in row I’ve had to wait another day to prescription refilled and miss a dose of my heart meds because of it. Way to go Kroger…if you don’t get on top of this, you’re going to loose customers by the dozens!!!
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August 2021 by Tracy Lynn
The absolute worst pharmacy I’ve ever dealt with. I’m not sure if they have new management or what the issue is. I have been a patient with them since early 2000’s but no more!! I have moved my prescriptions to Amazon and it’s so much easier to deal with. If it’s a prescription I need same day, I use the Walgreens on Hugh ward. I will no longer use this Kroger for any of my prescription needs. They are slow, and incompetent. They never have any of my prescriptions ready, even thorough they have 3 days advance notice to fill them. Don’t use this pharmacy if you value your time.
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May 2021 by Richard Brown
They take forever to fill the prescription. Most of the times, I have to go and ask for the medicine; they will say it is not filled yet and will ask me to come the next day. Otherwise, they will ask me to wait for 30 minutes to fill and then come back.If there is anyone in the queue that the staff knows, they keep on talking and chatting with them without realizing that there are a lot of people waiting in the queue.Also, most of the time, the person who checks you out is not authorized to deliver the medicine to the customer; somebody from the other side of the pharmacy has to come and scan their ID and then only the medicine can be delivered to the customer. I used to wonder why can't they put someone who can deliver the medicine to also checkout the medicine to the customer.Overall, worst Customer experience.The only reason I keep this store as my pharmacy is that it is near to my home.
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February 2021 by Ronald Rogers
The staff are great.. the staff are very helpful.. like all the employees of this Kroger.. yes you may have to wait a few moments.. they serve many customers.. thanks for taking care of my family
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October 2020 by James Moore
Incredibly friendly and helpful!
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April 2020 by Elizabeth Thomas
I thought I had been to the worst pharmacy when I went to cvs in Jackson on McDowell road. Well, I was wrong. This pharmacy could not care less. Besides taking their sweet precious time to do anything, they act like you are bothering them.
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April 2020 by Beth Lott Ratcliff
Love the location. Always have helpful employees
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March 2020 by Jessica McIngvale
They have a 2.5 starts for a reason. I’ve been getting my medicine here for over two years. They are never happy, always rude, and always seem miserable. My husband went to pick my medicine up for me and was talked to like he was nothing. They are NOT the only ones working amid this situation that we are currently in. A little grace goes a long way, but after two years...get new jobs if you are that unhappy.
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February 2020 by Paul Thomas
The most helpful staff of any grocery in the area
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December 2019 by Brandi Cook
Literally the worst customer service and most rude employees I have ever experienced at a pharmacy, not to mention they take forever. I just walked up to the window, woman didn’t even ask did my name, rudely said “your’s isn’t ready we haven’t had time to fill it”. I said “ok”. Again with an attitude asked me if I wanted to wait. I called my refill in over an hour ago!!
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May 2019 by Smitty Knight
5 hours in my prescription was not fill this is just about everytime I go there
