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July 2024 by Terri Smith
I shopped at the Flowood store today I needed a new phone and I just want to say I received EXCELLENT service. The young lady that helped me named LORIEL was AWESOME, she answered all my questions and was very informative and patient with me. This will definitely be my go to Cricket store from now on...
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April 2024 by Colia Colia mix
Bad service (racists)
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October 2022 by Letsgo Brandon
Don’t do business with this store run by CBP Group LLC. Horrible experience getting upgraded phone. Managers and “higher ups” lied during my upgrade experience.
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July 2022 by Shugg Avery
Favorite TOP TIER location’ would recommend ANY & EVERYONE to visit the Flowood location! Manager is WONDERFUL & knows her stuff! Store is super clean and they get you in and out for any services in less than 15/20mns! MUST GO TOO!
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July 2022 by Mandy Wilson
Love the Flowood location!! A must go to!!
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August 2021 by Rachel Mckinney
Went to this location yesterday and could not have been more impressed!!!
Melissa is FANTASTIC!!! She could teach customer service!! This will be my new location go to from now on!
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December 2020 by Rachel Francis
Went to this location yesterday and could not have been more impressed!!!Melissa is FANTASTIC!!! She could teach customer service!! This will be my new location go to from now on!
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April 2020 by Judy Borders
Always ready to help and to answer questions with a smile.
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October 2019 by Heather Caraway
Only have heard good things about them but never personally used them.....yet
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October 2019 by Robert Weems
At lowest prices
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September 2019 by Elizabeth Lawrence
It's 10:10 and they aren't open and don't answer the phone!!!
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August 2019 by Jarrod G.
Fast and friendly service. Easy in easy out. Great deals. Many phones to choose from.
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July 2019 by Laila Swanigan
Great survice
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July 2019 by Ryan F.
Great customer service, fast and friendly. Amber and Nicholas are good at what they do and always take care of my issues!
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May 2019 by Cassandra W.
Cricket Wireless / Management Service an their at time of policy 105 Ride Way Ste B Flowood, MS 39232, United States Add a Comment I made a purchase of the cell phone and switched my service on Monday May 06, 2019@ 5:10 p.m. CST. On Saturday May 11, 2019 I plugged in the headphones and it will not connect to hear anything. So on Sunday being Mother's Day I didn't got to the store location to switch the phone I preferred to spend that time with my mother. Knowing that I have 7 days to switch it, I called the store when I got off work on Monday May 13, 2019 @5:00 p.m. I was then told by the rep/store manager Amber S that sold me the phone that I had 7 days. Because I made my purchase at 5:10 and it is 5:23 I am over my 7 days time frame. So then I called the 611 as she stated I will have to do because her manager stated they will not switch the phone out because I am after the 7 day. That is the most dumbest s*** I have ever heard of that if it is at the time on the receipt it is then 7 days. Calling the 611 I spoke with Carla, Chris, and Justin all of no help to get the phone issues resolved. I was told by Amber S the store manager that they will send me another phone and I will not be without which was a lie. Customer care service department told me I will have to take it the UPS store they will look at and then I will get the like new one in 2 days. I was also told that I can go buy a new at the full price and then send back this phone and they will give me the value of it on a returned used phone. So that is telling me from the start that it is all Bullcrap. If I would have know that I was going to go through all of this to save 20.00 a month I would have stayed with y previous company. I would not recommend anyone to switch to cricket due to the poor service they provide, the lies, the made up rules. As I opened this site to place my complaint I noticed that there is 473 complaints and 0 are showing resolved. This is a load of unprofessional service and assistance from the store all the way up to the top of the chain. When I made the call to the customer care department they advised that the store giving the information that the 7 day is from the time of your receipt purchase is the most stupid thing that they have heard of also and that the store is not linked with them at the customer care service for they should have made it as of the end of business day. But the store manager stated that it is from the time of purchase. I will be going back to my old provider due to the lack of professionalism and their own made up rules.
