-
March 2024 by Macy Wasilenko
Omg! There was a male worker that was so rude to all the customers I could hear him because he was so loud but he would nit pick everything the customers would do. Very odd to have a man bark at you in ulta. It seriously made me never want to come back. He seemed like he wasn’t security, but his job was to monitor the customers. It was sooooo weird. He told me when I picked up a hair brush that I better not get that close to my head with it?? Like I was going to use it on my head in the store? I’m so confused. He did this to several customers and was very loud so it was sooo embarrassing. If they have specifications on what to do and not do with testers they should have a sign not a mean loud man. This ulta is soooo notorious for having “free gifts” with “x” amount of purchase but is ALWAYS out of the “free gift”. But they will leave the sign up just to make people mad I’m not sure. That man isn’t saving ulta money, if anything he’s making people uncomfortable and want to leave. He needs to be fired. No one likes being followed around and stalked.
-
January 2024 by Jacqueline G-B
Friendly, helpful service. Employee helped me choose the best concealer for my skintone.
-
January 2024 by Lisa Karpenko
The store wasn't restocked after Christmas. Didn't find most of the things I was looking for
-
January 2024 by Jacqueline G. Breaux
Friendly, helpful service. Employee helped me choose the best concealer for my skintone.
-
December 2023 by Susan Barnes
I love this place because it has makeup for everyone. Skin color in my family ranges from the deep hues of mahogany to the fair peach. I was able to buy something for all the beautiful ladies and teens in my life. Best gifter ever!!
-
December 2023 by Richard Gonzalez
Crowded. Just buying a gift card. Enjoying the many aromas. Cashiers were very helpful.
-
December 2023 by Joe Liddell
Friendly staff and service!
-
December 2023 by Sean Liverpool
Terrible customer service.....zero knowledge and rude
-
December 2023 by Danielle Toya
I had the pleasure of having Anna shape, wax & Laminate my eyebrows. It was my first time Laminating and she explained every step thoroughly, and made sure I was comfortable the whole time. I will definitely come back!
-
December 2023 by Heather
I had never used an Ulta Salon in my life, but I felt like it might be worth the splurge, especially because I have curly hair and have found it nearly impossible to find anyone who can correctly cut and style it. There is a stylist here at this specific Ulta Salon listed as a “curly hair specialist”, so I made an appointment to see her. At first, the appointment started well. We were discussing curly hair techniques, what products to use, etc. She then proceeded to cut and style my hair in a way I *thought* we both had agreed upon. After the cut and style, she turned me around to show me the new look, and I was absolutely mortified to see that my shoulder-length curls had been butchered, and that for some reason, she had tried to blow-dry my curls without a diffuser. I had no idea she was going to chop off all my hair! It was so short - I couldn’t even get what I could feel into a ponytail! She didn’t follow any of the typical curly-girl rules or typical guidelines that should be followed for textured hair. She cut my hair like I had straight hair, which is the wrong approach for textured curls. I was in tears, and couldn’t think straight. When I put my hand through my hair, I just couldn’t believe that most of my hair was gone. The “final style” she gave me truly made me look like I had stuck my finger in an electrical socket and was electrocuted. My hair was frizzy, dry, and absolutely NOT styled in any way ANYONE would ever do their hair. I was embarrassed to be seen. I was so emotional and embarrassed about how badly I looked, that I just paid and left. I didn’t even think to get a picture of myself due to being in such an emotional fog. I ran to my car and cried. I did end up going back into the store to complain, but the three staff members there all told me that I “looked good” and that “change can sometimes be a good thing”. Nothing ended up truly happening, no refund, no apology. I’ll never go back to another Ulta Salon, not here in Mississippi, and not in any other state. I’m now working on growing out my curls…it’s going to take such a long time for me to get my curls back to where they need to be. My hair truly is butchered, and is growing out in a way that looks pretty terrible. I’m so afraid to trust anyone with cutting my curls again! Ulta is great for products, but just shouldn’t be in the business of cutting hair!
-
December 2023 by Elizabeth Franklin
Amiyah was wonderful and happily helped me find everything I was looking for!
-
December 2023 by Jenna Franklin
Shout out to Amiyah who went above and beyond to help us track down some sale items!! Great staff and lovely facilities!
-
December 2023 by M R
Awful customer services from the blue or pink hair lady. After trying to return something, the lady said it was not in my order history with an attitude. Preceeded to show her my purchase on my phone, and she still had an attitude as she gave me my refund.
-
November 2023 by Aidan Tells
If I could give this store a zero I would. Stay away from the salon. If you like getting your hair pulled and the stylist trash talking you during the service then this is the place to be. The up sell on products. Putting the customer down borderline abusive. The store it self is a mess always out of stock employees look sub standard for a beauty store. A bunch of beauty school drop outs. This store is a waste of time and money.
-
November 2023 by Libby
Nice selection, and my daughter loves the drunken elephant products. It is a one-stop shop for everything beauty. It's hard to find help, though.
