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“Came into the store with somewhat of a complex concern. Before trying the store a phone call was made to 611 to try and resolve the issue on my own. When the concern was not easily understood, a trip was made to the local store. Upon arrival, Mike professionally approached my wife and I and begin plugging away at the issue. Mike was able to identify a key problem and started troubleshooting the issue. After about 15 or so minutes, Mike had resolved the complex problem and restored service again. Will visit this store again with any other issues or phone upgrades.
Thanks Mike for being so helping and great.”
“Elizabeth the floor lead did everything she possibly could to resolve my issues, in a very short amount of time, while trying to balance the rest of her job and keeping the store moving. She didn’t forget about me and made me feel very comfortable the entire time I had to be in the store.
Elizabeth is an asset to T-Mobile. I see her going places.”
“5 I am very satisfied
Mr. Travis in Biloxi store was amazing definitely help with all the services we needed. Greatly appreciate him taking the time to show me how each item worked, then he showed other products he loved. That I ended up getting as well. Appreciate his efforts into showing every customer is valued.”
“I didn't get the guys name, but he knew his stuff. He LISTENED and took the time to understand what the issue was, and I believe he did everything in his power to solve the problem.Had a problem with the Verizon family app. He ended up having to send us to the Diberville store because they should be able to go farther into our account then he could.(That was not a good experience, I don't know if I will go back to that store)He is now my go-to for everything Verizon!”
“The phone call to start service was good. The hardware pickup was good. The phone call to schedule service setup was good. The technician who came to our house was good. The service is good. What else should I say?”
“Staff was extremely helpful both times I have been at this location! They were quick and effective at starting up a phone line and solving problems I had on my second visit!! Very impressed with the customer service:D”
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“I had issues with my Sim card and have came by Tmobile and Donald helped me with my issues and also helped me get home internet ! Today has been a blessing . Thanks Donald .”